06/21/2025 updated

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IT Technician with 7+ years of experience in system administration and technical support

Malmo, Sweden
Worldwide
Certificate of Higher Education: Information Technology
Malmo, Sweden
Worldwide
Certificate of Higher Education: Information Technology

Profile attachments

Ahmed_Elshenawy_Resume.pdf

Technical SupportWell-being and Personal CareSystem AdministrationPure Storage
Ticket Example – Pure Storage Replacement

- Client: Rituals Cosmetics, Halmstad, Sweden  
- Date: 20 June 2025  
- Service Type: 3-in-1 Service – Activation and Replacement of Pure Storage Unit  
- Challenge: Missing pre-deployment details and unexpected on-site conditions (tight rack space, mislabeled cabling)  
- Actions Taken:  
  - Coordinated with Pure Storage remote engineer to clarify deployment plan  
  - Identified correct rack location: SH9.BAY17 and SH9.BAY18  
  - Carried out SC1 module replacement and executed full post-installation checks  
  - Captured and submitted verification photos and activity logs  
- Outcome: Device successfully activated; remote support and customer confirmed operational status as "all green"
 

Languages

EnglishFluent

Project history

IT Administrator (Part-Time)

Kenvue
Providing IT support and troubleshooting for internal systems, managing user accounts, software installations, and hardware setup. Assisting with network maintenance and documentation while ensuring smooth daily IT operations and employee technical support.

Freelancer

Freelancer
Providing IT services and technical support on a freelance basis for various companies including Saint-Gobain, Tetra Pak, Perstorp AB, and Stryker. Tasks include on-site and remote IT support, hardware and software troubleshooting, system configuration, and network setup.

IT Support Engineer

ATOS IT Services And Solutions
Maintained detailed documentation of technical issues and resolutions, installed and configured computer systems and network connections, installed operating systems and applications, and researched solutions to technical problems.

IT Support Engineer

Masergy
Installed, configured, tested and maintained operating systems, application software, and system management tools. Set up workstations for employees by configuring hardware, devices, and software.

IT Support Engineer

SAINT GOBAIN
Configured and tested new software and hardware, set up workstations for employees, and provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.

IT Specialist

Vodafone
Explained technical information in clear terms to non-technical individuals, maintained servers and systems during peak periods, configured hardware and software for workstations, installed end devices, applied network security principles, and patched software to eliminate security problems.

Sales and IT support

Orange
Patched software and installed new versions to eliminate security problems, configured hardware and software for workstations, followed up with clients for customer satisfaction, and worked with Cisco and Oracle systems.

Certificates

Kenvue

Kenvue

2025

Pure Storage

Pure Storage

2024

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