IT Operations Manager
Vodafone Telecom, Egypt
Keywords
Data Centers
Automation
Information Technology Operations
IT Service Management
Business Process Improvement
Project Management
Resource Allocation
User Assistance
IT Operations Management
Control M
Skills
IT Operations Management
Extensive experience in managing IT operations, including data center management, IT applications support, and IT Service Operations Center (ITSOC).
Data Center Expertise
Proven expertise in leading large-scale Data Center operations and managing cross-functional IT teams.
IT Service Management
Proficient in implementing and managing IT services, ensuring compliance with internal standards and legal requirements.
Budget Management
Adept at budget management and resource allocation for IT projects and operations.
Performance Enhancement
Skilled in implementing performance enhancement measures and driving significant business impact through improved operational efficiencies.
Project Management
Experienced in managing major Data Center projects and leading multiple specialized teams.
Workload Automation
Proficient in administering workload automation using BMC Control-M, enhancing process efficiency and reliability.
Extensive experience in managing IT operations, including data center management, IT applications support, and IT Service Operations Center (ITSOC).
Data Center Expertise
Proven expertise in leading large-scale Data Center operations and managing cross-functional IT teams.
IT Service Management
Proficient in implementing and managing IT services, ensuring compliance with internal standards and legal requirements.
Budget Management
Adept at budget management and resource allocation for IT projects and operations.
Performance Enhancement
Skilled in implementing performance enhancement measures and driving significant business impact through improved operational efficiencies.
Project Management
Experienced in managing major Data Center projects and leading multiple specialized teams.
Workload Automation
Proficient in administering workload automation using BMC Control-M, enhancing process efficiency and reliability.
Project history
01/2020
-
01/2024
Leveraged expertise in delivering results and IT service management to optimize the performance of IT systems and services, ensuring seamless operations across the organization.
01/2006
-
01/2020
DC IT Supervisor / Sr. Supervisor / DC Manager
Vodafone Telecom, Egypt
Oversaw and managed the Data Center IT Operations team of 16 colleagues, ensuring the seamless functioning of Data Center facilities and IT processes. Leveraged expertise in Data Center management and IT service delivery to maintain high operational standards.
11/2003
-
08/2006
IT-Operations Shift Leader
Vodafone Telecom Egypt
Worked as IT-Operations Shift Leader.
09/1999
-
11/2003
Senior Service Engineer
Vodafone Telecom Egypt
Served as Senior Service Engineer.
12/1998
-
09/1999
IT Service Engineer
Vodafone Telecom Egypt
Worked as IT Service Engineer.
10/1995
-
12/1998
Technical Support Engineer
Egyptian Housing ministry (Information center of Egyptian Housing Minister's office)
Provided technical support at the Information center of Egyptian Housing Minister's office.
Local Availability
Open to travel worldwide
