12/22/2024 updated
100 % available
IT Operations Manager | Data Center Expert | IT Applications support | ITSOC
Cairo-Egypt, Egypt
Worldwide
Bachelor of science "Computer Science and Physics"AutomationBusiness Process ImprovementData CentersInformation Technology OperationsIT Service ManagementProject ManagementResource AllocationUser AssistanceBudgetingIT Operations ManagementControl M
IT Operations Management
Extensive experience in managing IT operations, including data center management, IT applications support, and IT Service Operations Center (ITSOC).
Data Center Expertise
Proven expertise in leading large-scale Data Center operations and managing cross-functional IT teams.
IT Service Management
Proficient in implementing and managing IT services, ensuring compliance with internal standards and legal requirements.
Budget Management
Adept at budget management and resource allocation for IT projects and operations.
Performance Enhancement
Skilled in implementing performance enhancement measures and driving significant business impact through improved operational efficiencies.
Project Management
Experienced in managing major Data Center projects and leading multiple specialized teams.
Workload Automation
Proficient in administering workload automation using BMC Control-M, enhancing process efficiency and reliability.
Extensive experience in managing IT operations, including data center management, IT applications support, and IT Service Operations Center (ITSOC).
Data Center Expertise
Proven expertise in leading large-scale Data Center operations and managing cross-functional IT teams.
IT Service Management
Proficient in implementing and managing IT services, ensuring compliance with internal standards and legal requirements.
Budget Management
Adept at budget management and resource allocation for IT projects and operations.
Performance Enhancement
Skilled in implementing performance enhancement measures and driving significant business impact through improved operational efficiencies.
Project Management
Experienced in managing major Data Center projects and leading multiple specialized teams.
Workload Automation
Proficient in administering workload automation using BMC Control-M, enhancing process efficiency and reliability.
Languages
EnglishFluentFrenchBasic knowledge
Project history
Leveraged expertise in delivering results and IT service management to optimize the performance of IT systems and services, ensuring seamless operations across the organization.
Oversaw and managed the Data Center IT Operations team of 16 colleagues, ensuring the seamless functioning of Data Center facilities and IT processes. Leveraged expertise in Data Center management and IT service delivery to maintain high operational standards.
Worked as IT-Operations Shift Leader.