08/04/2026 updated

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AI Agent & CX Automation Engineer

BELO HORIZONTE, Brazil
Worldwide
Marketing Degree
BELO HORIZONTE, Brazil
Worldwide
Marketing Degree

Profile attachments

THIAGO_AUGUSTO_CARDOSO_FlowCV_Resume_2026-08-04.pdf

About me

Agentic AI Systems Engineer specializing in AI agents, LLMs, automation, and full-stack development. I build production-ready solutions using Claude, OpenAI, Cloudflare Workers, TypeScript, React, Node.js, Python, PostgreSQL, APIs, and workflow automation.

AI AgentsRAGLLMPython (Programming Language)Ui PatternsTypeScriptSAP CXAzure AutomationReact.jsMulti-Agent SystemsBackendUX WritingCloudflareReact NativeFront End Software DevelopmentReact ReduxVirtual AgentsAutomation AnywhereDockerProgramming Languages
AI Agents & Multi-Agent Orchestration
Design and implementation of multi-agent systems using specialized agents, tool calling, MCP, delegation, model routing, persistent context, and structured outputs for business automation and customer experience.

CRM Workflows & Customer Experience Automation
Development of CRM workflows covering lead capture, segmentation, lifecycle-based communication, email automation, web push notifications, and re-engagement strategies using tools such as Resend, VAPID, Telegram integrations, and Meta Pixel.

Full-Stack Product Development
Prototyping and building of end-to-end digital products spanning frontend (TypeScript, React, Vite, TanStack Router), backend (Python, Supabase, PostgreSQL, Edge Functions, Deno, REST APIs, OAuth), and infrastructure (Cloudflare Workers, serverless deployments, DNS, secrets, production validation).

Backend Development
Backend systems built with Python, Supabase, PostgreSQL, Edge Functions, Deno, REST APIs, and OAuth for scalable and secure production environments.

Frontend Development
Frontend interfaces developed using TypeScript, React, Vite, and TanStack Router to deliver responsive and functional user experiences.

Infrastructure & Serverless Deployments
Cloud infrastructure managed through Cloudflare Workers, serverless deployments, DNS configuration, secrets management, and production validation.

Multilingual Product Development
Building of multilingual AI products and customer journeys in Portuguese, Spanish, and French, targeting diverse international audiences across 13 countries.

Custom Multi-Agent Frameworks
Custom multi-agent architectures and MCP-based systems, with hands-on experience developing customer experience agents using the Agno framework.

Lead Activation & Conversion Workflows
Automated lead-processing workflows running every 15 minutes with deduplication, lifecycle-based communication, and conversion-focused technical flows.

Experience

Professional experience10+ years
Freelancer since2015

Languages

EnglishGoodPortugueseNative speakerSpanishBasic knowledge

Project history

Founder & AI Product Builder

E-GREEN
Design of AI-powered products and automation workflows for business operations and customer experience. Building of multi-agent systems using specialized agents, tools, APIs, persistent context, and model routing. Prototyping solutions across frontend, backend, databases, infrastructure, and AI integrations. Translation of commercial problems into technical workflows focused on activation, efficiency, and revenue. Coordination of AI coding agents and multiple LLM providers during product development.

Product & CX Automation Engineer

CopaTips
Built a multilingual AI product with customer journeys in Portuguese, Spanish, and French. Developed CRM workflows for lead capture, segmentation, activation, and re-engagement. Automated lead activation every 15 minutes with deduplication and lifecycle-based communication. Implemented web-push notifications using service workers, VAPID, Supabase, and Edge Functions. Diagnosed and resolved production issues across Cloudflare, authentication, APIs, AI models, and conversion flows.

Digital Creator & Community Lead

ThiagoJesusPRO
Creation of content and digital experiences around technology, football, eSports, and data. Communication of technical and analytical subjects to non-technical audiences. Use of audience feedback and performance data to improve messaging, products, and conversion journeys. Management of relationships with users, communities, and commercial partners across digital channels.

Certificates

Marketing Degree

Estácio de Sá University

2016


Portfolio


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