07/17/2026 updated
100 % available
AI Data Quality Analyst & Operations Professional
Mountain View, USA
Only remote
Bachelor of Business Administration (expected Dec 2026), Notre Dame de Namur UniversityAbout me
Bilingual English/Spanish professional with experience in AI data quality evaluation, technical support, business operations, and customer service. Background includes data analysis, troubleshooting, networking and cybersecurity fundamentals, accounting, and operations support.
Artificial IntelligenceData AnalysisBig DataSoftware QualityData ArchitectureData AuditingData IntegrationData ProfilingData QualityGlobal Information Assurance CertificationInformation AssuranceIntelligence AnalysisData IntelligenceOnline Analytical ProcessingSmart Data
AI Data Quality Evaluation
Evaluation of 2,000+ AI-generated text, image, video, audio, and web-based tasks using structured rubrics to assess accuracy, reasoning, instruction adherence, and hallucination detection. Maintenance of a 92-97% internal QA accuracy score across 10+ AI evaluation projects including multimodal outputs.
Technical Support & Troubleshooting
Proficiency in technical support, troubleshooting, Microsoft 365, and Google Workspace. Background in networking fundamentals, cybersecurity fundamentals, and IT support, supported by CompTIA A+, Network+, Security+ certifications and Google IT Support certification.
Data Analysis & Reporting
Application of data analysis, reporting, and process improvement techniques across operational and AI evaluation contexts. Certified in Data Analytics through Google and Calbright Data Analytics programs.
Accounting & Bookkeeping
Knowledge of ADP, QuickBooks, Payroll, Bookkeeping, and Taxation (Amfasoft), supported by dedicated accounting certifications.
Cybersecurity Fundamentals
Foundational cybersecurity knowledge backed by CompTIA Security+, Google Cybersecurity, Silicon Valley CTE Cybersecurity, and TryHackMe training.
Operations & Logistics Management
Extensive experience in shipping, logistics, courier operations, and dispatch coordination, including management of 1,000-1,500 packages daily and 100-300+ shipments weekly using tools such as FedEx COSMOS, UPS, FedEx, and DHL tracking systems.
Customer Service & Operations Support
Over 10 years of customer service and operations experience across Amazon, Lyft, Uber, and hospitality industries, maintaining a 4.98/5 customer rating and completing 50-100+ customer interactions weekly.
Project Management
Project management skills developed through College of San Mateo certification and applied in coordinating multi-team operations and logistics workflows.
Applied Artificial Intelligence & Python
Training in Applied Artificial Intelligence through Street Code Academy and Python through Google certification, with additional learning via DeepLearning.AI, Kaggle, and Udacity.
Digital Marketing
Digital marketing knowledge supported by Google Digital Marketing certification and HubSpot Academy training.
Evaluation of 2,000+ AI-generated text, image, video, audio, and web-based tasks using structured rubrics to assess accuracy, reasoning, instruction adherence, and hallucination detection. Maintenance of a 92-97% internal QA accuracy score across 10+ AI evaluation projects including multimodal outputs.
Technical Support & Troubleshooting
Proficiency in technical support, troubleshooting, Microsoft 365, and Google Workspace. Background in networking fundamentals, cybersecurity fundamentals, and IT support, supported by CompTIA A+, Network+, Security+ certifications and Google IT Support certification.
Data Analysis & Reporting
Application of data analysis, reporting, and process improvement techniques across operational and AI evaluation contexts. Certified in Data Analytics through Google and Calbright Data Analytics programs.
Accounting & Bookkeeping
Knowledge of ADP, QuickBooks, Payroll, Bookkeeping, and Taxation (Amfasoft), supported by dedicated accounting certifications.
Cybersecurity Fundamentals
Foundational cybersecurity knowledge backed by CompTIA Security+, Google Cybersecurity, Silicon Valley CTE Cybersecurity, and TryHackMe training.
Operations & Logistics Management
Extensive experience in shipping, logistics, courier operations, and dispatch coordination, including management of 1,000-1,500 packages daily and 100-300+ shipments weekly using tools such as FedEx COSMOS, UPS, FedEx, and DHL tracking systems.
Customer Service & Operations Support
Over 10 years of customer service and operations experience across Amazon, Lyft, Uber, and hospitality industries, maintaining a 4.98/5 customer rating and completing 50-100+ customer interactions weekly.
Project Management
Project management skills developed through College of San Mateo certification and applied in coordinating multi-team operations and logistics workflows.
Applied Artificial Intelligence & Python
Training in Applied Artificial Intelligence through Street Code Academy and Python through Google certification, with additional learning via DeepLearning.AI, Kaggle, and Udacity.
Digital Marketing
Digital marketing knowledge supported by Google Digital Marketing certification and HubSpot Academy training.
Experience
Professional experience5 - 10 years
Freelancer since2024
Languages
EnglishFluentSpanishNative speaker
Project history
Evaluated 2,000+ AI-generated text, image, video, audio, and web-based tasks using structured rubrics. Maintained a 92-97% internal QA accuracy score earning Top Performer recognition. Identified logic errors, inconsistencies, bias concerns, and data quality issues across multimodal outputs. Contributed to 10+ AI evaluation projects completing 100-150 evaluations per week in a full-time remote contract averaging 40 hours weekly.
Built 10+ years of customer service and operations experience with Amazon, Lyft, Uber, and companies in the hospitality and maintenance industries, maintaining a 4.98/5 customer rating in rideshare roles. Delivered Amazon packages using Amazon Flex and Google Maps with 98% customer satisfaction. Completed 50-100+ customer interactions and operational tasks weekly. Resolved customer issues and managed 40-80+ weekly assignments in fast-paced environments.
Supported shipping and logistics operations handling 100-300+ shipments weekly including shipment processing, coordination, and customer service. Used UPS, FedEx, DHL tracking tools and internal logistics software maintaining a 97-99% shipment accuracy rate. Processed customer transactions using POS systems. Coordinated service requests across a team of 5-10 employees while assisting 30-80+ customers daily.