11/10/2026 updated
ST
100 % available
ITOM SOLUTION ARCHITECT/ DEVELOPER
Praha, Czech Republic
Only remote
Computer Programming - Colegiul Tehnic, Radauti, RomaniaAbout me
Hands-on Solution Architect helping organizations reduce operational and inventory chaos through automation, process optimisation, and scalable technology solutions that improve visibility, control, and business outcomes. Support customer initiatives around ServiceNow ITOM / ITAM /AI /CSM.
ServiceNow Security OperationsChange ManagementConfiguration Management DatabasesConfiguration ManagementInformation Lifecycle ManagementInformation Technology OperationsIT Service ManagementServiceNow Application EngineSoftware Asset ManagementSoftware Configuration ManagementSystems IntegrationWindows Management InstrumentationAzure AutomationServiceNow IT Operations ManagementArtificial Intelligence Markup Language (AIML)
IT Operation Management Expertise
Ownership & Governance: Establish clear ownership models and governance structures that improve accountability, transparency, and operational effectiveness.
Process Management: Define how teams, processes, and technologies collaborate to maximize efficiency and business value.
Process Automation: Identify and implement automation opportunities that reduce complexity, increase productivity, and accelerate business outcomes.
IT Solution Design: Architect scalable solutions that seamlessly integrate AI-driven capabilities with enterprise and legacy platforms.
ServiceNow Expertise
ITOM: Event Management, Discovery, Service Mapping, CMDB, ITOM Health, MID Server
ITSM: Incident, Problem, Change Management, Service Catalog
ITAM: Hardware Asset Management, Software Asset Management (SAM)
Workflow & Automation: Flow Designer, Integration Hub, Service Graph Connectors
Development: Now SDK, ServiceNow Studio, Scoped Applications, Business Rules, Script Includes
AI & Analytics: Now Assist, AI Search, Predictive Intelligence, ServiceNow AI Platform
Microsoft Expertise
CORPORATE: Entra, Azure, Intune, Graph
SMALL Business : M365 subscriptions, Teams, Copilot Agents, Azure Automation
Experience
Professional experience5 - 10 years
Freelancer since2025
Languages
GermanBasic knowledgeEnglishFluentRomanianNative speaker
Project history
- Reduced platform technical debt by reverting solutions back to OOB
- Designed and implemented custom patterns to discover stacked network devices
- Implemented custom solution to cascade critical information from Business Capability down to App Service.
- Helped organizations to establish CMD governance and main ITOM processes ( device life cycle, HAM)
- Reduced operational cost by moving End-Point device discovery from SN ACC solution to custom INTUNE integration.
Main CUSTOMERS : CME (EU), Orange business services(EU), Pearson(US), Nestle(EU), Nespresso(EU), DXC (US)
Designed and implemented complex solutions for Benteler IT division, including process improvement, ServiceNow ITOM discovery (Discovery Patterns, API, SNMP, SSH, ACC), ServiceNow CSDM, Event Management, Automation for inventory updates and process automation, and ServiceNow integration with Azure Entra, Intune, Microsoft Graph REST API, Dell Order Management APIs, CISCO ISE, and SolarWinds. Key achievements include deploying Inventory Repository in CMDB to DQ 95%+ and automating existing business processes to replace manual activities.
Part of Network Tower transformation team supporting ServiceNow implementation for UNICREDIT, one of the largest EU banks. Achievements include deploying Network Inventory Repository in ServiceNow CMDB, implementing process tracking and automation using scoped applications, providing ServiceNow integration with Science Logic, Restore Point, BlueCat, and positioning ServiceNow as central tool for data warehouse and orchestration.