10/15/2025 updated
100 % available
IT Project Manager with ITSM and ERP Implementation Expertise
London, United Kingdom
Worldwide
BSc (Hons) Biomedical Materials - Birmingham University, 2003About me
Experienced ERP Project Manager with 8+ years in COINS & D365 implementations across construction and real estate. Skilled in end-to-end delivery, data migration, and stakeholder management, driving digital transformation and system efficiency.
Tender ManagementAmazon Web ServicesMicrosoft AzureCustomer Relationship ManagementBusiness EfficiencyBusiness ProcessesBusiness Process ImprovementChange ManagementCloud ComputingComputer SecurityDigitizationRAIDEnterprise Resource PlanningFinancesGovernance
ITSM & ERP Implementation
Extensive experience in IT Service Management (ITSM) delivery and ERP system implementations, managing the full lifecycle from tendering and scoping to deployment and support.
Project Management Methodologies
PRINCE2 and APM PMQ certified with proven expertise in managing complex IT projects, including risk management (RAID), budgeting, and resource planning.
Microsoft Dynamics 365 Suite
Specialized knowledge in implementing Microsoft Dynamics 365 Finance, HR, and CRM modules across global organizations, ensuring successful digital transformation.
Cloud Infrastructure
Experience with cloud platforms including Microsoft Azure and AWS, managing on-premises to cloud migrations and hybrid environments.
Business Process Improvement
Skills in analyzing and optimizing business processes, implementing governance frameworks, and ensuring operational efficiency through defined SLAs.
Stakeholder Management
Expertise in engaging stakeholders across multiple business units, securing buy-in for technology adoption, and managing change processes effectively.
IT Security & Compliance
Knowledge in ensuring IT security compliance and governance throughout project lifecycles, particularly in financial and ERP implementations.
Extensive experience in IT Service Management (ITSM) delivery and ERP system implementations, managing the full lifecycle from tendering and scoping to deployment and support.
Project Management Methodologies
PRINCE2 and APM PMQ certified with proven expertise in managing complex IT projects, including risk management (RAID), budgeting, and resource planning.
Microsoft Dynamics 365 Suite
Specialized knowledge in implementing Microsoft Dynamics 365 Finance, HR, and CRM modules across global organizations, ensuring successful digital transformation.
Cloud Infrastructure
Experience with cloud platforms including Microsoft Azure and AWS, managing on-premises to cloud migrations and hybrid environments.
Business Process Improvement
Skills in analyzing and optimizing business processes, implementing governance frameworks, and ensuring operational efficiency through defined SLAs.
Stakeholder Management
Expertise in engaging stakeholders across multiple business units, securing buy-in for technology adoption, and managing change processes effectively.
IT Security & Compliance
Knowledge in ensuring IT security compliance and governance throughout project lifecycles, particularly in financial and ERP implementations.
Experience
Professional experience5 - 10 years
Freelancer since2020
Languages
EnglishNative speaker
Project history
Successfully delivered ITSM and digital transformation projects, including Microsoft Dynamics 365 Finance implementation. Delivered Microsoft Dynamics 365 HR to global HR teams across multiple time zones. Managed project scope, schedule, budget, and risks for ERP and ITSM deployments.
Led development, upgrades, and infrastructure improvements for the COINS ERP system. Led implementation of financial modules and provided training to business units. Oversaw migration of business units from legacy systems to the new ERP solution.
Project-managed the implementation of a new Payroll solution and enhancements to existing financial systems. Led the implementation of an e-invoicing system to improve efficiency. Defined and managed the COINS ERP roadmap, securing business case approvals for new developments.
Certificates
APM PMQ
The Association of Project Management (APM)2020