Experienced Technology Professional | Digital Transformation | Enterprise Architecture

Innovative and results-driven technology executive with over 15 years of experience leading digital transformation, enterprise architecture, and strategic technology planning across high-transaction, regulated environments. Proven expertise in managing and optimising complex, global systems, particularly within sectors like travel, hospitality, entertainment, and financial services. Extensive experience in cloud platforms, data governance, and payment security, with a strong focus on integrating AI, machine learning, and agile methodologies to drive efficiency and scalability.
Adept at building and mentoring cross-functional, globally distributed teams and developing resilient architectures that enhance system availability and throughput. Proficient in business intelligence, CRM, and ERP solutions that support informed decision-making and operational excellence. Known for hands-on expertise in client management, regulatory compliance, and mergers and acquisitions, including post-integration processes to streamline operations.
Combining deep technical knowledge with a strategic, business-focused mindset, I deliver transformative results across high-performing platforms, secure data environments, and customer-centric experiences. Skilled at leveraging a broad industry background and marketing insights to improve engagement and align digital solutions with core business objectives.
CORE COMPETENCIES
Agile MethodologiesSkilled in Agile, SCRUM, and Kanban frameworks, enhancing flexibility and efficiency in project delivery.
Business Intelligence (BI)Proficient in BI tools (dashboards, reports, alerts) for actionable insights supporting strategic decisions.
Client & Stakeholder ManagementExperience with RFPs, SOWs, contract negotiations, and high-value client management for sustained relationships.
Cloud PlatformsExtensive experience with AWS, Azure, Hetzner, and hybrid cloud strategies, including migrations and cost optimization.
CRM / ERPStrong track record in building and optimising CRM and ERP systems to streamline operations and increase efficiency.
Data GovernanceEnsures data integrity across multi-regional and partitioned systems, complying with regulatory and contractual standards.
Digital TransformationOver 15 years driving digital transformation and enterprise-wide change initiatives.
Enterprise ArchitectureExpertise in designing and optimising scalable, resilient architectures for global, high-transaction, low-latency systems.
Global Team Leadership & MentoringProven ability to build, mentor, and lead cross-functional, geographically dispersed teams for high performance.
High-Transaction PlatformsExpertise in e-commerce and high-volume environments, optimising system availability, performance, and throughput.
Industry ExperienceDiverse experience across travel, hospitality, entertainment, events, dining, loyalty programs, and retail sectors.
Information SecurityExtensive expertise in STRIDE and OWASP frameworks, focusing on proactive threat modelling, vulnerability management, and secure coding practices.
Machine Learning & AIHands-on experience with ML/AI for automation, process optimization, data cleansing, and preference analysis.
Marketing & eCRMStrong expertise in marketing strategies, eCRM, and customer engagement across digital channels to drive growth and retention.
Mergers & AcquisitionsExtensive experience with M&A due diligence, integration, and post-merger activities, focusing on harmonising technology, operations, and culture.
Monitoring & AlertingProficient in observability tools (OpenTelemetry), dashboarding (Grafana, Kibana), alerts, and log management.
Operational ExcellenceExtensive experience in streamlining business processes to enhance efficiency and reduce operational costs.
PaymentsIn-depth knowledge of payment processing, tokenization, data security standards (PCI, SOC2, GDPR) with a compliance focus.
ProcurementSkilled in procurement strategy, vendor selection, and managing cost-effective contracts and supplier relationships.
Product DevelopmentStrong background in product lifecycle management, from concept to market launch, driving user-centric product innovations and aligning with business goals.
Project & Budget ManagementSkilled in managing multi-million-dollar budgets and strategic project planning to ensure cost-effective delivery.
Regulated EnvironmentsIn-depth experience working within and at the edge of businesses in regulated environments (e.g., HSBC, Bank of America, Barclays, Visa, Mastercard, Amex).
Telephony & IVRSkilled in integrating telephony and IVR systems to enhance customer engagement and operational efficiency.
Third-Party IntegrationsExtensive experience in managing integrations across various verticals to enhance functionality and data flow.
Travel & Experiences Industry ExpertiseComprehensive experience with complex, high-transaction, low-latency booking platforms for hotels, flights, car rentals, dining and entertainment tickets.

TOP SKILLS
APIsExtensive experience with REST, gRPC, and XML for scalable, secure, and high-performance data exchange.
DatabasesProficient in MySQL, MSSQL, PostgreSQL, DynamoDB, Redis, and other leading NoSQL databases for optimised data storage and retrieval.
Infrastructure / DevOpsSkilled in Terraform, Helm, Docker, Microservices, Lambda, and VMware for efficient infrastructure automation and deployment.
Information SecurityProficient in security tools such as Rapid7, Wazuh, Forcepoint, IDS/IPS, SOC, and SIEM for robust threat detection and prevention.
Secure Development LifecycleExpertise with GitHub, Bitbucket, SonarCloud, and Snyk for secure coding, CI/CD, and code quality assurance.
Programming LanguagesAdvanced proficiency in .NET, Python, TypeScript, SQL, and other languages for versatile and efficient software development.