05/2021 - 08/2021

Program Manager TQA Dacota

Volkswagen via Expleo

Competence: OneTrust, ServiceNow

DACOTA is the programme for implementing the General Data Protection Regulation in the Volkswagen
group, which includes the GCMP, GPMT (Group Privacy Management Tool), DPMP and DPCoRe (Data Privacy
Company Reporting) projects. I was responsible for:
1. Control of the TQA processes at the programme level, including real budget reporting
2. Preparation of budget estimates
3. Implementation of the data protection governance processes
4. Test management of the projects GPMT, DPMP and DPCore
5. Consultancy on stakeholder issues in the area of payment services
6. Design of the defect and requirements management processes
7. Adapt, analyse, describe and review business, user and system requirements (ReQ)
8. Analyse the ReQ changes and describe the business and information management of the domain
9. ReQ Definition based on internal and external customer needs, organisation of workshops
10. Translation of all ReQ together with the architects, requirement engineers and solution
analysts into functional designs, which are translated by developers into technical design and
applications
11. Design and calculation of functional designs for changes and new developments
12. The realisation of (ad-hoc) information analysis
13. Consultancy on the development team on the realisation of changes
14. Consultancy on the realisation of functional test plans
15. Quality control of products delivered by other team members
16. System documentation and Project closure documentation (DPCoRe)

07/2020 - 03/2021

Project Lead, SPOC, QA Automation Lead

Consors Finanz via Amaris

Competence: Tricentis Tosca 14.0/qTest

Single point of contact for the nearshoring of the QA (Regression) Test Automation project. By
optimizing Tricentis Tosca the testing time is significantly reduced. QA development is outsourced
to Amaris Consulting (QAAS). All front-end and back-end applications are in scope for the complete
end-to-end customer life cycle within CF (BNP Paribas, Cetelem). I performed the following
activities:
1. Training in the complete End to End Business Processes of CF (including parameters)
2. Being trained in the 15 - 20 separate applications (products) that are in scope for
Automation Testing.
3. Created and maintained the KPIs for regression testing, baseline, and target.
4. Daily meetings with the near-shore QA automation team in Spain and CF in Germany
5. Supporting the QA automation team as the Tricentis expert, guiding and training
functionality, usage
6. Creating Test Automation Matrix Guidelines, Test Case Naming standard, Regression Test Types
definitions, Action plan for phased approach and POC for QAAS.
7. Creating Automation Test Strategy, Test Code documentation and Tosca Upgrade documents
8. Performing the upgrade of the Tosca Server, Tosca License Server, Tosca Commander, and
Add-ins.
9. Creating POC of all systems in scope by using Tosca only instead of Selenium integration.

03/2020 - 04/2020

Senior Migration Manager ALM to Octane

Amadeus via Atos

Competence: Microfocus experience

Managing the migration from ALM to Octane using the Microfocus Migration tool. Managing the
Microfocus Connect tool for Synchronisation to Octane. Initial setup of Automation testing and CI-CD
integration. I performed the following activities:
1. Stakeholder management, management reporting, creation of Stakeholder checklist.
2. Performing training sessions, using Atos training materials of use cases in ALM Octane.
3. Selection of ALM Projects to upgrade, creation of checklists for manual verification
4. Planning of the Project upgrades with business and Testing teams, priority and order
5. Configuration of ALM Octane Shared- and Workspaces, workflows, CI/CD, Jira, Confluence,
Jenkins (UFT, Selenium, SAL, Geb Spock, etc.) to match HP-ALM
6. Editing the upgrade scripts, source and target environments and analysing the upgrade log
7. Running and Verification of upgrade scripts (APIs, log files, web, error correction)
8. Initial check after the upgrade and communicating with Testing Teams

01/2019 - 07/2019

Senior Business Analyst

Wirecard

Competence: Billing system experience

Request for Information (RFI) for a Global Billing System. All Lines of Business are involved such
as Acquiring, Issuing, Core banking and Intercompany. I performed the following activities:
* Gathering Business Requirements, Creation of High-Level Requirements for RFI vendors
* Setup and configure Confluence & JIRA with add-ons Zephyr and structure (Epics and Stories)
* Creation of RFI, BRD and SRS documents from scratch
* Business process modelling in BIC Cloud (BPMN) - as-is and to-be processes
* Pre-selection of RFI vendors into a longlist and selection of vendors into the shortlist
* Contacting vendors on the billing systems capabilities (send and receive the RFI)
* Onsite Presentations of software vendors' capacity and capabilities to meet the Requirements
* Meetings with Software Integrator Partners (long-list) to select Partner for Analysis phase/RFP
* Contacting Partners on the availability and costs estimation (send and receive questionnaires)
* Onsite Presentations of short-listed Implementation partners

03/2018 - 05/2018

SAP Test Manager

VACUUBRAND via SAP

End to End - Test Management UAT & Integration Test of the following SAP modules:
* S4/Hana (SD, MM, FI, CO, PP, QM, CS)
* GTS (Global Trade Services)
* EWM (Extended Warehouse Management, Automatisches Kleinteilelager (AKL) Viastore, Palettenlager)
* ATTP (Track and Trace) of the production process
* HCM (Human Capital Management)
* BDE (Betriebsdatenerfassung, Plant Information Management System)
* ME/MES (Manufacturing Execution)

10/2016 - 11/2017

Test Manager "best-of-breed" solutions

ABB via TCS (Tata)

Competence: HP-ALM Octane, S4/HANA, Salesforce, Conga/Apttus, Navetti, ConfigIT

As a Test Manager within the ABB Testing Team, I managed several Testing Projects:
1) SAP S4/Hana Order Management and SAP R3 Order Capture (Italy, Spain) plus Fiori Apps
2) Salesforce Regression testing and new functionality
3) Conga/Apttus CPQ, CLM Contract Lifecycle Management with X-Author in Ms-Word and DocuSign
4) Multiple Configurators to configure the ABB Global products Apttus/Conga shopping cart (Sweden)
5) Apttus/Conga Order 2 Cash shopping cart calculation and Order to SAP S4 (Switzerland, Poland)
6) Navetti PricePoint to manage prices of products and update price changes in SAP (Finland)
7) Organising EP and STS Regression testing Salesforce and Conga/Apttus CPQ & CLM
Activities I performed for each of the 7 projects:
a) Create Test Plan referring to the ABB Global Test Strategy
b) Supervising the creation of the test cases, train the testers, setup of ALM, reporting
c) Running daily morning stand-up and assign Test Cases / Defects to retest to Testers
d) Running daily defect triage meetings during SIT and UAT with testers and PM's
e) Gathering signoff from IT (SIT) Gate 4 and Business (UAT) to pass Gate 5
f) Running and organising Test Entry - and Test Exit gateway's (report & advice to Ste-co)

08/2015 - 04/2016

SAP Test Manager

General Re-insurance

Competence: HP-ALM12, SAP FS-RI

As the RAS 1B Test Lead I was directly responsible for managing 7 Test Execution Leads (TEL) from
all work streams, regarding the test -preparation, - planning, gateway's, - kick off and - execution
(progress and defects). I was managing 75-100 testers, being the first point of contact regarding
testing (training, system access, support) of SAP FS-RI functional customisations (requirements /
MDL's), configurations and Change Requests for Life (Insurance) and non-Life (Property & Casualty):
1) Managing Scenario Test SCT2 & SCT3, Data Migration (Load Cycle Test LC2, LC3 & LC4) and Legacy
Test (LG1 & LG2) phases
a) Running and organising Test Entry - and Exit gateway's
b) Test execution mainly took place in Cologne (GER), Stamford (USA) and Sydney (AUS)
c) Running daily defect meetings with TEL and PM's
2) I was responsible and accountable for the Testing room facilities (Hardware/Network), room
allocation to testers and accepting an entire new floor for testing.
3) Replacing the GenRe International Program Test Manager

07/2014 - 12/2014

Test Manager VFC

BMW AG

Vereinheitliche Fehler Codierung
Competence: QC10, QC11.52, SAP

Local Test Manager (Acceptance Testing) in Munich and Leipzig for all Defects, Problems, Issues and
appropriate Rework activities of all BMW models, during production, maintenance (at dealers) or
after sales of vehicles in 8 worldwide plants in German, English and Chinese language. Common Defect
description of all BMW models for dealers, customers, production and suppliers (parts) to eliminate
all Defects, zero error policy.

01/2014 - 07/2014

Test Consultant MS Dynamics AX 2012 R2

Griesser AG

Competence: End to End UAT Manufacturing / HP-ALM12 as SaaS

Consultant during development and configuration, participating in Requirements gathering, System
Test and System Integration Test for a full implementation in 5 languages (FR, EN, DE, IT, SP).
During the End-To-End Business Process Testing (Abnahme / UAT), I organised the testing of all the
business processes (Finance, Sales, Customer Service and Production) of this sun protection company.
1) Creation of a Test strategy, finding existing Requirements, Defects and Manuals
2) Selection of a Test Tool and managing HP Switzerland vendor (HP/QC ALM 12 as SaaS)
3) Configuring and importing existing defects and requirements, setup Releases and Cycles
4) Optimizing the Release Strategy from 1-month cycle to 2 months Cycle and include Testing

05/2012 - 10/2013

Test Manager FMS_NG

BMW UK and BMW AG

Test manager PLC's IPS-L PPE/PPZ Mini & BMW
Competence: Robotics / QC10 / SAP

1) Testmanager TEK (External Components), Testing of the end-to-end process "Injection Molding" of
plastic/CFK body parts (Body Panels i03, Bumpers, M-Sport) via Paint Street, Pre-assembly,
warehouse SAP JIS/JIT, Supermarket, Track and trace parts (TSP/ATTP).
2) Testmanager End to end Emulation Test and Go-live / Startup Manager (Inbetriebnahme) "Body in
White" (SPS / PLC's, M2M Communication, IPS-L PPE / IPS-T / IPS-Q / PPZ) - new Hall with robots
delivered for the 1-series GT (LU45/LU46 Active Tourer/Grand Tourer).
3) Testmanager of a new next generation system for Bodywork, Paint and Assembly Defects and Rework
Activities found during production of all BMW models for 8 worldwide plants in German and
English. (America, South Africa, China, Germany and UK). Managing the preparation and execution
of the Integration test in Leipzig by testers from 8 worldwide BMW plants and actively
participating in Go-Live and cutover.
4) Giving independent test advice, creating test strategy / test concept and testing best practices
(demonstrations) for multiple systems like Logistics (SAP STARD, IPS-L), Assembly (LIS/GPI, NAS,
Andon), Quality (FMS, IPS-Q) and HR (SAP R3, eHR and SBP, SAP Support packs) for BMW & Mini &
Rolls Royce plants at Goodwood, Hams Hall, Oxford & Swindon.
5) Test Manager making sure all IT systems (mentioned above) and end-to-end business processes like
new "Body in White (PLC's PPE/PPZ)", "Paintshop", "Logistics" and "Assembly" are ready for
production of a new Mini-model (LU56)

09/2011 - 12/2011

Project Manager FTTH Data Exchange

Swisscom

Competence: OSS, FTTH + BSS (BRM) Talend ETL (DWH / BI) - HADOOP

1) Project Manager (Agile environment) of an ETL / Business Intelligence implementation using
Talend (Commercially Open Source JAVA based) connecting to OSS (GIS, FTTH) and BSS (Oracle BRM)
systems having a big data (HADOOP) clustering architecture.
2) Single Point of Contact (SPOC) leading the Data Exchange and reporting between Swisscom and
multiple Partners (roll-out of the FTTH network). Development done offsite by Consultancy.
Management of Releases (CVS) and Versioning (subversion) within Sprint
3) Signoff and delivery of 3 Milestones and 4 Deliverables (Delivery objects): Project order,
Project planning, Detail concept and Business Requirements (Business Rules workshops).
4) Responsible for Test strategy, Test plan and Test execution (test scripts ETL, reporting).

12/2010 - 03/2011

Lead BA and Project Manager

Telenet

1) Lead BA for the CES 8.1 implementation, Quick Wins and SLA manager projects
2) Later became Project Manager of 4 streams:
a. Quick Wins (also called by Amdocs: Business Wins) CES 8.1 upgrade, OOB functionality to
replace customized code or which solves an existing issue
i. Amdocs Archiving --> selection and implementing of archiving solution (IBM Optim)
ii. Top 5 Priority issues to be solved by upgrading to CES8.1 with these quick wins
iii. All other issues solved by upgrading OOB or which require customization
b. New SLA manager functionality, Amdocs CIM, Customer Interaction Manager Scripts.
c. Decommissioning of Amdocs Clarify at another cable company (sister, daughter comp.)
d. Amdocs Clarify CRM6.0.1, CRM, Ordering (OMS) upgrade to Amdocs CES 8.1 (Classic Client) and
Amdocs CES Ordering 8.1

04/2010 - 07/2010

UAT Test Manager

Digicel Martinique FWI

Competence: Intec Singl.eView 7 CBP

I was responsible for the preparation and execution of the User Acceptance Testing of the new NSI
Billing system. The current Mobi Master Billing module is replaced with the Singl.eView billing
system:
1. Approval of the Intec Test Strategy
2. Creation of the Digicel Test Plan (including test strategy, resources, milestones)
3. Selection of an Open Source Test Management tool
4. Implementation of the System Requirements Specification (Management) SRS documents
5. Implementation of the Open Source Test Management Tool (including training of testers)
6. Implementation of the Open Source Bug Defect Management tool (including training)
7. Management of the Creation of Test Cases by 4 Testers from Haiti and 6 testers from the
Finance Department
8. Management of the Execution of the Test Cases by the 4 testers from Haiti and 6 testers from
the Finance Department
9. Coordination of the SIT (System Integration Test) of the 14 external systems connecting to
Singl.eView via SOAP or batch interfaces
10. Coordination of the configuration of the Singl.eView DA and reference Tables (service
provider data)
11. Management of defects to INTEC and management of the daily defect meetings with Finance, IT,
Intec and project managers
12. Release Management, Versions, Hot-Fixes and upgrades of SIT and UAT environments
13. INTEC Release management, twice weekly delivery of bug fixes and releases into UAT
14. Progress reporting of the UAT phases test case creation and test case execution
15. Preparation of conditional Sign Off UAT

07/2008 - 09/2009

Program Test Manager

Astro Malaysia APAC

2) Migration Manager
3) Solution Designer
Competence: Amdocs CES 7.5 suite

Transformation project from Amdocs 5.5 to Amdocs CES 7.5 suite (JAVA SMART client) which includes
Billing, CRM, AMSS, Partner Management, Inventory and Ordering.
1) Program Test Manager managing directly all Astro Acceptance testing: UAT, BART (billing and
revenue assurance testing; bill2bill comparison), PT phase 2 & 3 (Performance testing) and ORT
(incl. go/no-go decision cutover). Controlling, and overseeing all Amdocs system and integration
testing: SST, ST, SIT and Performance Testing. UAT Testing Preparation based on Requirements,
business processes and AS-IS functionality together with HLS, HLD, TDD and OOB 7.5 screen
prints/dumps using HP QC 9.2.
2) Migration Manager, responsible for migration strategy (Flash cut vs. Phased migration),
migration plan (Timeline), dumps, rehearsals, source and target data migration mapping, migration
testing, data cleanup, data massaging, data purging, data archiving and data conversion strategy
(temp tables, table space)
3) Solution Designer responsible for reviewing and advising Astro in signoff of the High Level
Solution (HLS), Detailed Design (HLD. TDD), Business Requirements tracability matrix (RTM) and
Interface detailed design (IDD). The RTM and Business requirements are tracked using Rational REQ
PRo Tool linked to Quality Center using the QC plugin. Versions of software and code drops are
tracked using Rational's ClearCase and Risks, Issues, Actions and Defects are tracked using
customized Rational ClearQuest (RAID)

06/2008 - 08/2008

IT Auditor

Togo Telecom

I was both onsite in Lomé as working offsite in Sophia Antipolis for the preparation and execution
of an information system (IS) audit for the biggest operator in Togo. The recommendation report
described the current situation, a summary of the interviews, the work in progress and the proposed
solutions to adopt.

12/2007 - 07/2008

Test Manager / Subject Matter Expert

Alfa (Fal Dete Telecom)

Competence: Intec Singl.eView 6

Lebanon's biggest telecom operator was changing its current billing system to Singl.eView. I was
both onsite in Beirut as well as working offsite from home to create the testing strategy and the
high level testing plan for the implementation of Intec's Singl.eView.
I was responsible to define, design, develop, implement, lead and transfer expertise for the
end-to-end Test Process. I came into a project and company where there was no existing structured
formal testing capability and I created such a capability from scratch. I was the only subject
matter expert in this field onsite. I installed, trained and configured Test Director. During my
second trip to Beirut I trained the testers and test manager in how to use Test Director and how to
create test cases from the business processes and the SoW (Statement of Work) documents where the
detailed functional- and business requirements are described. I trained the test manager in
reporting progress, results and statistics.

07/2006 - 06/2007

Test Stream Leader / Senior Test Manager Disaster Recovery

T-Mobile

Competence: Amdocs Ensemble, Amdocs Mobile Rater, DR, BCP

I was working for Amdocs at T-Mobile in Hatfield as a Test Stream Leader. I was responsible for
testing the complete DR (Disaster Recovery), High Volume project.
I have successfully leaded according to plan, the capability test. Signoff is received from the
business by IS Quality, two weeks before the deadline. This was an important Amdocs project
(payment) milestone.
After this milestone I finished on time and according to plan the sanity test, regression test (both
manual and automated using WinRunner) and the new functionality test. In parallel I managed the
interface testing and I coordinated the development of the test scripts. Before the 3 end-to-end
cycles to prove the final KPI, I have led the performance testing (Performance Center) to show that
Amdocs meets the KPI's agreed with the client (T-Mobile). The "non-production" testing, "business as
usual" testing I organized as well. I was permanently leading 5 / 6 testers plus 2 automation
testers and 2 / 3 performance load stress testers, making a total of 10 testers maximum. In total I
managed > 100 man month's total

12/2005 - 03/2006

Portal/Infranet Application Specialist / Implementation - Release Manager

Wanadoo

Competence: Portal Infranet
TMAP Process

Environment: Wanadoo was changing its brand and name to Orange and had to restructure products and
systems to accommodate this. Livebox is promoted, customer base is growing quite rapidly, but the
competition in Adsl is strong and can change quickly.
Tasks and responsibilities:
1. Manage the Monthly Bill Run;
2. Manage the Infranet application; Upgrade/Install TEST, INT and PROD environments via (Python,
Perl) test Scripting. Release Management of Releases, sub-Versions and Hot-fixes
3. Monitor and tune the Infranet application;
4. Communication and administrative duties

Result: 1 new Infranet upgrade installed successfully and 1 planned for end of January. Start
rebranding (freeze) and major Infranet upgrade in March.

01/2005 - 07/2005

system tester (2 new Amdocs releases) - Project / Test Manager

Orange

Competence: 2 Amdocs releases, Remedy CRM

Environment: hectic, Orange is trying to catch up with Swisscom (UMTS, CRBT, etc.)

Regression testing, new functionality test of Amdocs releases (big UMTS), test management and
execution of tests.

Project management of several smaller projects like Smartphone / Embedded devices testing (UMTS)
both devices "in house" and "in test house", Caller Ring Back Tone (CRBT), JAVA PC Application to
send Text messages (SMS mailer), IVR upgrade, Selective Home Routing (SHR, CAMEL) implementation,
which all have been put in production.

Result: 2 Amdocs releases went to production, SMS mailer live, UMTS is live, new IVR tree went live
after fixes. CRBT planned mid 2006 for production.

05/2004 - 10/2004

test Manager

Swisscom

Competence: BSCS, Portal Infranet

Environment: The new 4-in-1 PC Card accommodates 4 technologies: UMTS, WLAN (WiFi), Bluetooth and
GPRS. The costs of the data communication (per MB) are independent of the used technology.

Tasks and responsibilities: I was the billing (BSCS/Infranet) and testing expert in a team of 4,
which was part of the global End-to-End test (25 people). I was responsible for detailed end to end
planning and describing of the activities in all test phases (Functional, non-Functional,
Performance test, Stress test) with expected results. Test execution, drive tests, connection tests
(Wifi certification and security (encrypted, non-encrypted), BT, GPRS, UMTS, HSDPA), Mediation and
Rating through Billing to the Invoice. Bugs analysis and reporting - Bugs reproduction and
debugging.
Result: UMTS/HSDPA went live as scheduled; Portal Infranet is the Swisscom billing system. BSCS was
replaced by Portal in the BEPPI project in 2006.

09/2002 - 02/2003

functional expert, operational experience

Deutsche Telekom

Competence: Amdocs MAF/MPS rating module

Environment: These modules are calculating the fixed net usage for major customers. These major
customers have offices in several countries and have leased lines from DT. Therefore they can call
for special rates. Also volume discounts and other discounts are calculated.

I was describing the business and system processes, preparing the test cases based on specifications
and planned the testing. Management of test cases, bugs, errors, failures, version and (hot) fixes.
Participating and giving support in system-, regression-, acceptance- and parallel testing of Amdocs
Ensemble system.

01/2001 - 08/2001

Friendly Customer Test Manager and UAT tester

MMO Vodafone (D2)

Competence: Amdocs ensemble production Readiness Testing

(1) Managing the Friendly Customer Test (FCT) in the pre-production test-team Amdocs Ensemble
implementation. The FCT is an Operational Readiness Test (ORT) in a production-like environment.
The participants are real subscribers with existing mobile and fixed net connections, who are
either activated in Ensemble or in the legacy system (migrated). All tests are performed by the
organization as a final check before production.
(2) Participating in the UAT (User Acceptance Test) Amdocs Accounts Receivable, with main focus on
Collection. The pre-defined tests are performed according to the MMO methods and standards.

Alex Kouwenhoven

SAP Test Manager, SAP Testmanager

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