IT Infrastructure & Service Delivery Manager | Infrastructure Projects | ITSM | M365 & Exchange

Wien, Netherlands

Worldwide

Wien, Netherlands

Worldwide

Intelligent Platform Management InterfaceChange ManagementConfiguration ManagementComputerized Maintenance Management SystemsMicrosoft Management ConsoleContinuous DeliveryEnterprise Information ManagementEngineering ManagementEquipment Service Management and RentalIBM Service Management FrameworkIBM Information Management SystemInformation Lifecycle ManagementInformation ManagementInformation Security ManagementIT Management

I manage IT infrastructure projects and service delivery, combining management experience with a practical technical background in Microsoft 365, Exchange and enterprise infrastructure.

My experience includes IT operations in demanding oil and gas environments, coordination of technical teams and service providers, infrastructure modernization, and maintaining service continuity during organizational and technology changes.

I can support organizations with:

• Infrastructure project planning, delivery and transition to operations.

• IT service delivery, SLA monitoring, escalations and service improvement.

• Microsoft 365 and Exchange assessments, migration coordination and troubleshooting.

• ITSM process improvement, including incident, problem and change management.

• Vendor coordination, technical documentation and operational reporting.

I am available for fully remote, part-time consulting and project engagements, with a primary focus on project management and service delivery, supported by hands-on technical involvement where required.

Experience

Professional experience10+ years

Freelancer since2026

Languages

EnglishFluentRussianNative speakerBelarusianNative speaker

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