Communication | Customer Relations & Support | Team & Management | Organizational Development |

Activity management - Functional management of a team of consultants around the world - Management ofthe operational and contractual relationship ofexternal partners - Proactively manage production resources (positions, tools, etc.) in collaboration with the technical department and the CEO - Benchmark on best practices in Customer Relations(organization, distribution of flows and voice servers) - Monitor the profit margins/eficiency of the site, and make the necessary trade-offs - Ensure that recruitment objectives areachieved - Manage the implementation of new project Team management - Lead, motivate and develop team loyalty - Set individual objectives for the employees - Evaluate the staff, define their development axes and support their skills development - Creation of interactive and innovative training modules and materials - Evaluation of customer needs and issues and adaptation of training modules. - Training of new employees in the use of solutions and internal operating tools (Confluence, JIRA,PhpMyAdmin)