12/30/2024 updated
AA
100 % available
Experienced Genesys Cloud Engineer with Strong Integration and Development Skills
Burnaby, Canada
Worldwide
Master of Science in Applied Computer ScienceJava (Programming Language)JavaScriptAmazon Web ServicesTechnical SupportTelecommunicationsCustomer Relationship ManagementServicio al ClienteCloud ComputingCloud EngineeringPython (Programming Language)Network TroubleshootingLog AnalysisMicrosoft VisioNetwork ArchitectureRouting
Genesys Cloud Expertise
Extensive experience with Genesys Cloud, including client implementation support, integration development, and professional certification.
System Integration
Proficiency in platform configuration and enterprise system integration, with experience in connecting various technologies and platforms.
Software Development
Skilled in multiple programming languages and technologies, including Node.js, Java, JavaScript, and Python, for developing custom solutions and integrations.
Network Troubleshooting
Knowledge in troubleshooting network infrastructure to ensure system reliability, using tools like PING, Telnet, Wireshark, and log analysis.
IVR Design and Implementation
Expertise in IVR design, call routing, and workflow optimization using tools like Visio and Genesys Cloud Architect.
Cloud Technologies
Familiarity with cloud platforms and services, including experience with AWS certifications and cloud-based communication systems.
CRM Integration
Experience in integrating Genesys Cloud with CRM systems like Zendesk and SuiteCRM for improved customer service efficiency.
Extensive experience with Genesys Cloud, including client implementation support, integration development, and professional certification.
System Integration
Proficiency in platform configuration and enterprise system integration, with experience in connecting various technologies and platforms.
Software Development
Skilled in multiple programming languages and technologies, including Node.js, Java, JavaScript, and Python, for developing custom solutions and integrations.
Network Troubleshooting
Knowledge in troubleshooting network infrastructure to ensure system reliability, using tools like PING, Telnet, Wireshark, and log analysis.
IVR Design and Implementation
Expertise in IVR design, call routing, and workflow optimization using tools like Visio and Genesys Cloud Architect.
Cloud Technologies
Familiarity with cloud platforms and services, including experience with AWS certifications and cloud-based communication systems.
CRM Integration
Experience in integrating Genesys Cloud with CRM systems like Zendesk and SuiteCRM for improved customer service efficiency.
Languages
ArabicNative speakerEnglishFluent
Project history
Configured Genesys Cloud WFM, implemented communication components, developed middleware for data exchange, and optimized network performance for Genesys Cloud users.
Implemented IVR change requests using Java in Cisco Call Studio, enhancing enterprise voice communications.
Implemented Genesys Cloud, designed IVR workflows, and developed custom CRM solutions using Genesys Cloud SDK and JavaScript.