05/14/2026 updated

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DevOps/SRE | Datadog | Observability | Dynatrace

Barcelona, Spain
Worldwide
AWS Solution Architect
Barcelona, Spain
Worldwide
AWS Solution Architect

Profile attachments

Ali_Basharat_CV.pdf

About me

Senior observability consultant with 7+ years inside SAP, Santander, AXA & Shell. I turn complex monitoring challenges into clear, working solutions. Certified in Dynatrace, AWS & Kubernetes. Based in Barcelona, available for remote & on-site engagements across Europe.

DevOpsLog Management and IntelligenceDatadogReliability Availability Maintainability and Safety SoftwareGrafanaTerraformSplunkNew RelicDynatraceServicenow
Observability consultant and technical solutions specialist with 7+ years delivering enterprise APM, monitoring, and reliability programmes across global organisations including SAP, Santander, AXA, Gartner, and Shell.

Monitoring & Observability: Dynatrace (Professional, Autonomous Cloud), Datadog, New Relic, Splunk, LogicMonitor, Grafana, OpenTelemetry, Elastic APM, Sentry. Specialised in full-stack APM implementation, distributed tracing, log management, real user monitoring (RUM), digital experience monitoring (DEM), and synthetic monitoring.

Reliability & SRE: Incident management, SLO/SLA design and advisory, alerting strategy, performance tuning, capacity planning, reliability programme rollout, ITSM integration (ServiceNow, PagerDuty).

Cloud & Infrastructure: AWS (Certified Solutions Architect), Kubernetes (CKAD), Docker, Terraform, infrastructure-as-code, CI/CD pipelines, Jenkins, Cloud Foundry, OpenShift. Experienced across Linux, VMware, WebSphere, WebLogic, Tomcat, JBoss, and IIS environments.

Automation & Monitoring-as-Code: Dynatrace Monaco, Python, JavaScript, Bash, GitHub Copilot enablement, AI-assisted development practices.

Customer-Facing & Pre-Sales: Enterprise training, workshop facilitation, POC scoping and execution, stakeholder management from engineer to C-level, technical demos, webinars, and conference talks. Experienced closing six-figure enterprise deals and managing multi-stakeholder rollouts across EU, Middle East, and US markets.

Industries served: Financial services (banking, insurance), enterprise software, events and media, energy, and SaaS.

Experience

Professional experience5 - 10 years
Freelancer since2022

Languages

EnglishFluentSpanishNative speaker

Project history

Observability Lead

AXA

Insurance

>10.000 team member

Embedded as the observability consultant for a team of 5 engineers and their business stakeholders.
Owned the rollout of observability and modern engineering practices across AXA's business-critical
insurance systems.
Expanded observability coverage across critical insurance applications, working hand-in-hand with engineering
teams to identify gaps and instrument what mattered to the business.
Rolled out Terraform across all platform areas, replacing manual configuration with infrastructure-as-code; trained
both technical teams and non-technical stakeholders to adopt and own the new workflow.
Introduced AI-assisted development practices the teams had not previously used — onboarded engineers to
GitHub Copilot and established lightweight best practices for safe, effective day-to-day use.
Acted as the bridge between technical implementation and stakeholder communication, ensuring the rollout was understood and supported at every level of the organisation.

Senior Site Reliability Engineer

Gartner

Internet & IT

>10.000 team member

• Trusted technical partner to Gartner's global Conferences business unit, working across business, engineering, and
operations stakeholders to deliver zero-incident operation at the company's largest enterprise events.
• Owned observability coverage across complex event-delivery infrastructure, with personal accountability for the
highest-visibility events on Gartner's global calendar.
• Built proactive dashboards and alerting across Dynatrace, Datadog, and Splunk that surfaced issues before they
reached attendees.
• Led tooling cost-optimization across the observability stack — material savings without compromising SLA
coverage.
• Partnered with DevOps, infrastructure, and IT stakeholders to embed observability best practices across the
organisation.

Senior Observability Consultant

Santander Bank

Banking & Financial Services

>10.000 team member

  1. Embedded with Santander's mobile banking team to own end-to-end monitoring for the app used by millions of Spanish customers daily.
  2. Implemented proactive instrumentation that helped engineering teams catch issues before users noticed, reducing P1 incident volume on a flagship customer-facing app.
  3. Worked directly with engineering and operations stakeholders to embed observability practices into the team's day-to-day workflow.


Certificates

Dynatrace Professional Certified

Dynatrace

2024


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