08/31/2022 updated
AL
100 % available
IT Solutions & Support Expert
Rovereto, Italy
Worldwide
B.Sc. Computer ScienceVmWareAzureMS Windows ServerLinux AdministrationWindows Client SW / HW MS 365MacOSXNetwork ManagementVideo ConferenceIP Telephony
I am an accomplished ITOPS & Infrastructure Solutions & Support Expert with extensive experience in problem management, incident management, service management, team building, and deploying state-of-the-art technology solutions. Reputation for developing strategic plans that greatly enhance infrastructure operations, client satisfaction, and process improvement.
My primary focus is on Windows & Linux Servers, macOS, Android, ADDS, DHCP, DNS, Web-Servers, MS 365, SharePoint, MS SQL, Azure, AWS, Virtualization with Hyper-V, Citrix, VMware, Centralized Management with SCCM, WSUS, Jamf, Matrix42, Power BI, SAP B1, VOIP / IP Telephony (Avaya, Yealink, CISCO). I also have extensive expertise in the areas of integration and implementation of LANs, WANs, wireless networks, operating systems, and network management.
My primary focus is on Windows & Linux Servers, macOS, Android, ADDS, DHCP, DNS, Web-Servers, MS 365, SharePoint, MS SQL, Azure, AWS, Virtualization with Hyper-V, Citrix, VMware, Centralized Management with SCCM, WSUS, Jamf, Matrix42, Power BI, SAP B1, VOIP / IP Telephony (Avaya, Yealink, CISCO). I also have extensive expertise in the areas of integration and implementation of LANs, WANs, wireless networks, operating systems, and network management.
Languages
EnglishNative speakerItalianGood
Project history
Job Description:
* Monitoring the progress of programs, using and applying programming documents, program directives,
funding documents, and other program material.
* Providing technical leadership at the enterprise level and serving an integral role in IT operations and
business development.
* Designing, procuring, deploying, and supporting the Audio Video Conference Solutions for public sector
organizations' projects
* Leading a team of IT Support Specialists & Resident Engineers for instant support to end-users for daily
issues in PC/Laptops (Hardware & Software), printers, scanners, and network issues.
* Manage and maintain a variety of Windows, Linux, macOS, Hyper-V, and VMware systems
* Providing system-level security & support for SQL Server, MySql, PostgreSQL, MongoDB, and integration
process for all new and old deployed software applications
* Perform incident investigations, diagnoses, and resolutions using proven methodologies
* Identify, manage, and update incidents and service requests using ITSM (Service Now) to ensure
contracted Service Level Agreements (SLAs) are met.
* Provide 3rd level remote technical support, troubleshooting and root cause analysis relating to the
application, product, and system incidents
* Provide remote technical support within ITIL-aligned service delivery processes
* Responsible for assets management of all the IT-related inventory
* Administration and maintenance of extensive application software and working and coordinating with
vendors
* Monitoring the progress of programs, using and applying programming documents, program directives,
funding documents, and other program material.
* Providing technical leadership at the enterprise level and serving an integral role in IT operations and
business development.
* Designing, procuring, deploying, and supporting the Audio Video Conference Solutions for public sector
organizations' projects
* Leading a team of IT Support Specialists & Resident Engineers for instant support to end-users for daily
issues in PC/Laptops (Hardware & Software), printers, scanners, and network issues.
* Manage and maintain a variety of Windows, Linux, macOS, Hyper-V, and VMware systems
* Providing system-level security & support for SQL Server, MySql, PostgreSQL, MongoDB, and integration
process for all new and old deployed software applications
* Perform incident investigations, diagnoses, and resolutions using proven methodologies
* Identify, manage, and update incidents and service requests using ITSM (Service Now) to ensure
contracted Service Level Agreements (SLAs) are met.
* Provide 3rd level remote technical support, troubleshooting and root cause analysis relating to the
application, product, and system incidents
* Provide remote technical support within ITIL-aligned service delivery processes
* Responsible for assets management of all the IT-related inventory
* Administration and maintenance of extensive application software and working and coordinating with
vendors
Job Description:
* Supervising all IT-related activities including procurement, designing, deploying, and communicating
to the IT market for all kinds of hardware and software
* Installing and maintaining the products Never-Fail, Ever-run, SIOS for high availability, fault tolerance,
redundancy, and replication
* Installing and configuring StorageCraft for taking backup, DR, and restoring of VMs and files.
* Deploying, configuring, maintaining, and migrating windows and Linux servers including 2008, 2012,
2016, and 2019 for AD, SQL Server, File server, exchange, application, & web servers.
* Managing, maintaining, and upgrading private clouds on Citrix (XenCenter/XenServer/XenDesktop),
VMware vSphere, and Hyper-V
* Providing end-user support for PC/Laptop, printer, scanner, network, and internet
* Development skills in Bash and PowerShell
* Using Azure, Azure AD, Azure AD Connect, Intune, auto-pilot, teams, and Microsoft 365
* Using RMM, SIEM, and PRTG for monitoring and alerts.
* Automating of client computer provisioning, inventory, and support using Jamf
* Installing new/rebuilt existing servers, and networking devices including routers, switches, and
firewalls, and configuring hardware, peripherals, services, settings, directories, and storage in
accordance with standards and project/operational requirements.
* Supervising all IT-related activities including procurement, designing, deploying, and communicating
to the IT market for all kinds of hardware and software
* Installing and maintaining the products Never-Fail, Ever-run, SIOS for high availability, fault tolerance,
redundancy, and replication
* Installing and configuring StorageCraft for taking backup, DR, and restoring of VMs and files.
* Deploying, configuring, maintaining, and migrating windows and Linux servers including 2008, 2012,
2016, and 2019 for AD, SQL Server, File server, exchange, application, & web servers.
* Managing, maintaining, and upgrading private clouds on Citrix (XenCenter/XenServer/XenDesktop),
VMware vSphere, and Hyper-V
* Providing end-user support for PC/Laptop, printer, scanner, network, and internet
* Development skills in Bash and PowerShell
* Using Azure, Azure AD, Azure AD Connect, Intune, auto-pilot, teams, and Microsoft 365
* Using RMM, SIEM, and PRTG for monitoring and alerts.
* Automating of client computer provisioning, inventory, and support using Jamf
* Installing new/rebuilt existing servers, and networking devices including routers, switches, and
firewalls, and configuring hardware, peripherals, services, settings, directories, and storage in
accordance with standards and project/operational requirements.
Job Description:
* Requirement gathering and designing the IT Solutions as per business needs of our valued customers
* Leading VMs migration projects, from Citrix to Hyper-V, Windows 7 to 10 migration, cloud printing
management solution, integration of applications in an enterprise environment, and moving of office.
* Installation, configuration, and troubleshooting of Citrix, Hyper-V, and VMware-based VMs, deployment
of O/S and applications
* Providing daily support to end-users for PC/Laptop, printer, scanner, wired & wireless networks
* Managing windows server systems, DNS, ADFS, DHCP, Active directory management, GPO management,
windows file print server administration, system, and network troubleshooting
* Responsible for maintaining the network, VLANs, Aruba Wi-Fi controller and IAP controller (Virtual
controller), HP, Huawei, Cisco, sonic switches, routers, and firewalls.
* Monitoring different networks using NMS on all properties
* Installation, configuration, and troubleshooting of Veeam backup and replication, migration of VMS,
restoring VMs and files using NAS and SAN
* Providing support including face-to-face, over the phone, and remotely using dame ware.
* Responsible for assets management of all the IT-related inventory
* Requirement gathering and designing the IT Solutions as per business needs of our valued customers
* Leading VMs migration projects, from Citrix to Hyper-V, Windows 7 to 10 migration, cloud printing
management solution, integration of applications in an enterprise environment, and moving of office.
* Installation, configuration, and troubleshooting of Citrix, Hyper-V, and VMware-based VMs, deployment
of O/S and applications
* Providing daily support to end-users for PC/Laptop, printer, scanner, wired & wireless networks
* Managing windows server systems, DNS, ADFS, DHCP, Active directory management, GPO management,
windows file print server administration, system, and network troubleshooting
* Responsible for maintaining the network, VLANs, Aruba Wi-Fi controller and IAP controller (Virtual
controller), HP, Huawei, Cisco, sonic switches, routers, and firewalls.
* Monitoring different networks using NMS on all properties
* Installation, configuration, and troubleshooting of Veeam backup and replication, migration of VMS,
restoring VMs and files using NAS and SAN
* Providing support including face-to-face, over the phone, and remotely using dame ware.
* Responsible for assets management of all the IT-related inventory