Networking, Cloud Networking, IT Security, - Cisco CCIE, AWS, PMP

Provided services engineered to accelerate the productivity and competitiveness of clients and maximize the return of
their investments on networking infrastructure.

• Consulting: provided professional services that covered the entire solution lifecycle (strategy, design, deployment, operations and optimization) for Networking, Data Center, SDN, IT Security and Cloud.
• Project Management: coordinated the deployment of solutions involving cloud and latest technology on network transformation.
• Diverse Project work: participated in engagements related to software design networking (SDN), cloud and security. Some of these projects included: Cisco’s ACI Migration for the headquarters of the largest Spanish Bank, Deployment of Kubernetes infrastructure on AWS (EKS), Hybrid Cloud solution connectivity based on AWS and Cisco, Communications network and Security Architecture for an underground Light rail system in Canada.

Member of an organization that enabled the service’s practice of more than 1500 Cisco partners by providing assistance
during the delivery of new products and technologies for Data Center, Unified Communications, Enterprise Networking
and Security solutions. Managed a team of 22 consulting engineers focused on Europe and Asia. Direct influence on
extended, global team of 45 members.

• Strategic Planning & Execution: Supervised the activities of the team (USA, India, Mexico and Costa Rica) with direct responsibility in terms of service ownership, delivery assurance, project & initiatives execution, technical readiness and customer satisfaction. Direct influence and control of +$1M budget.
• Day to day operations: Managed overall operations including resource allocation, CRM platform (i.e. Salesforce), tools (i.e Dashboards), budget, contract negotiation with vendors and customer issues’ resolution. Monitored workload to ensure client expectations (SLAs, CSAT, etc.) and business’ KPIs were met. Established workflows, practices and standards to ensure excellent delivery and improvement.
• Escalation management for multiple complex issues and problems that impacted day to day operation and Customer Satisfaction.
• Continuous Improvement: Assumed leadership role to drive service delivery improvements and strategic direction, including process reengineering and organizational change. Direct responsibility for projects and initiatives for the whole organization
• Stakeholder Management: Identified and worked with stakeholders (managers, directors, VPs and BUs) from Services and Channels organizations in context of aligning services to overall strategy by introducing support of specific products, programs, launching campaigns, participating in events & webinars for company partners.
• Team Management: Managed employee career development, training and employee performance, hired new
members and mentored them. Achieved 75% of certification (CCIEs) for engineers. Promoted teamwork spirit and
culture across the team built on trust, open communication, collaboration, and integrity. Achieved award for excellent
communications within the organization.
• Cross-Functional Collaboration: Analyzed data and presented monthly QA KPIs reviews (workload, customer
satisfaction, feedback, resource utilization, etc.) as well as team metrics tracking and stakeholder reporting. Served
as liaison with stakeholders, including business units and channels organizations.