ITSM Technology Consultant
HPSM Customization Phase 2A
Keywords
Skills
FM, PM, ALB, TNDL, UAT, Analytics, Vertica, Talend, QlikView, SAP, Identity Management, deduplication, ABIS, Tableau Software, JavaScript, UTM, Remote Assistance, Server 2014, Windows Server 2012 R2, HP Service Manager, TeMIP, Sharepoint, Oracle DB, BO, bugs, multithreading, gps, database, backup, JAVA/JEE, Jboss, Multi-threading, Jmetter, Jprofiler, RFID, embedded system, Zigbee, Arduino, TCP, web application, sensor network, JAVA, JEE, EJB-3, JSF-2.1, Glassfish, Jasper, cell phones, Java EE, Eclipselink, JPA, EJB, JSF, Webservice(SOAP), TPE, USSD, jira, maven, JIRA(atlassian, plugin, sdk, Hyperic, MF, HP SM, HP UCA, UCMDB, Connect-it, HP UOC, GIS Maps, Linux Distributions, Windows Server, HP-UX, Mac OS, ESXi, Programing Shell Scripting, Java / JEE, C, C++, Titanium (javascript), PHP, PL/ SQL, Latex, RAD, SNMP, SMTP, HTTP, SSH, FTP, Oracle 10G/11G/12c, MySQL, SQLite, SAP Business Object, Pentaho Data Integration Administration, VSphere, Wireshark, SVN, VMware Workstation
Project history
04/2015
-
12/2019
* Tailoring and implementation of the HPSM Modules
(Service Desk, Incident Management and Change
Management)
* Install and configuration of HPSM in Dev , Test and
Production environments
* creation of the implementation and administration
documents
* design and implementation of SAP BO universe
KEY WORDS: Javascript, Rad, Workflows, Oracle DB, BO universe.
(Service Desk, Incident Management and Change
Management)
* Install and configuration of HPSM in Dev , Test and
Production environments
* creation of the implementation and administration
documents
* design and implementation of SAP BO universe
KEY WORDS: Javascript, Rad, Workflows, Oracle DB, BO universe.
11/2013
-
12/2019
Software Engineer
RD at Exceltecc
* Fixing bugs of Exceltecc tracking platform 'Exceltrace'
* Stress testing and detection of performance bottlenecks
resolving multithreading issues
* Improving performance in communicatıon protocol
between gps devices(Topflytech, Meitrack ...) and web
servers.
* Implementation of a database-failover service to switch to
backup mode when database unavailable.
KEY WORDS: JAVA/JEE, Jboss, Multi-threading, Jmetter ,Jprofiler.
* Stress testing and detection of performance bottlenecks
resolving multithreading issues
* Improving performance in communicatıon protocol
between gps devices(Topflytech, Meitrack ...) and web
servers.
* Implementation of a database-failover service to switch to
backup mode when database unavailable.
KEY WORDS: JAVA/JEE, Jboss, Multi-threading, Jmetter ,Jprofiler.
03/2016
-
11/2018
ITSM Technology Consultant
* Creation of Solution Design Documents (HLD , LLD)
* Install and configuration of HPSM in Dev , Test and Production environments
Setup of HPSM Integration with OSSJ Liaison
* Setup of HPSM Integration with UTM
* Tailoring and implementation of the OOTB HPSM processes (Change
management, Incident Management, Problem Management and Knowledge
management)
* Creation of User Acceptance tests (UAT) documents
* Remote Assistance for the user acceptance tests with the client
KEY WORDS: Javascript, Rad, Connect-IT, SQL Server 2014, Windows Server 2012 R2.
* Install and configuration of HPSM in Dev , Test and Production environments
Setup of HPSM Integration with OSSJ Liaison
* Setup of HPSM Integration with UTM
* Tailoring and implementation of the OOTB HPSM processes (Change
management, Incident Management, Problem Management and Knowledge
management)
* Creation of User Acceptance tests (UAT) documents
* Remote Assistance for the user acceptance tests with the client
KEY WORDS: Javascript, Rad, Connect-IT, SQL Server 2014, Windows Server 2012 R2.
11/2014
-
03/2016
Practice Lead and Business DEV consultant
Proxwel
Service manager Migration from SM 9.32 to SM 9.62 by a SIDE by SIDE migration
Approach.
* Building services and commercial proposals
* Building HLD, LLD and UAT documents as well as the user and admin guide.
* Conducting steerco meetings
* Leading the implementation
KEY WORDS: High availability, Disaster recovery, Process reimplementation, Data migration.
Approach.
* Building services and commercial proposals
* Building HLD, LLD and UAT documents as well as the user and admin guide.
* Conducting steerco meetings
* Leading the implementation
KEY WORDS: High availability, Disaster recovery, Process reimplementation, Data migration.
06/2015
-
03/2016
ITSM Technology Consultant
HPSM Solution Support (Ooredoo Algeria)
* Troubleshoot raised problems for HP Service Manager
production platform and its liaisons (TeMIP, Sharepoint ..)
* Fix and assist on solution implementation on production
platform
production platform and its liaisons (TeMIP, Sharepoint ..)
* Fix and assist on solution implementation on production
platform
11/2013
-
06/2014
Jave/EE Software Developer
RFID Project -Exceltecc
Design and development of an RFID solution alloying to monitor temperature and to
Locate in real-time animals that resides in a farm. The solution contains 2 main parts:
1. Hardware part :
Design and realization of an embedded system allowing
to collect temperature measurements and geographic positions from ear tags
fixed in movable animals.
KEY WORDS: Zigbee, Arduino,GSM shieeld for arduino,RFID readers,RFID
ear tags,TCP connection.
2. Software part :
Design and development of a web application to expose to
users real-time positions and temperatures received from the sensor network.
KEY WORDS: JAVA/JEE, EJB-3, JSF-2.1, primefaces-3.5, Glassfish,
Jasper reports, google maps.
Locate in real-time animals that resides in a farm. The solution contains 2 main parts:
1. Hardware part :
Design and realization of an embedded system allowing
to collect temperature measurements and geographic positions from ear tags
fixed in movable animals.
KEY WORDS: Zigbee, Arduino,GSM shieeld for arduino,RFID readers,RFID
ear tags,TCP connection.
2. Software part :
Design and development of a web application to expose to
users real-time positions and temperatures received from the sensor network.
KEY WORDS: JAVA/JEE, EJB-3, JSF-2.1, primefaces-3.5, Glassfish,
Jasper reports, google maps.
02/2013
-
06/2013
Trainee
BULL SA
using E-TopUp approach..
KEY WORDS: Java EE( Eclipselink, JPA, EJB, JSF, Prime faces), Webservice(SOAP), TPE,
GSM Gateway, USSD, SMSLIB.
KEY WORDS: Java EE( Eclipselink, JPA, EJB, JSF, Prime faces), Webservice(SOAP), TPE,
GSM Gateway, USSD, SMSLIB.
01/2011
-
03/2011
Trainee
HR Access solutions
KPI-reports( resolution delays, service availability)., Tunis.
KEY WORDS: Java, maven, JIRA(atlassian-plugin-sdk), Hyperic.
KEY WORDS: Java, maven, JIRA(atlassian-plugin-sdk), Hyperic.
Local Availability
Only available in these countries:
Tunisia
