11/16/2024 updated

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Senior QA Manager & Data Analyst Specialist with 8+ Years of Experience

Talkha, Egypt
Worldwide
Bachelor of Accounting and Business Management
Talkha, Egypt
Worldwide
Bachelor of Accounting and Business Management

Profile attachments

Amir Moawad - Resume.pdf

Data Analysis and Visualization
Extensive experience in data analysis using Power BI, Tableau, Excel, Power Query, SQL and Python. Proficient in creating visualizations and dashboards to present insights.

Quality Assurance Management
Strong background in QA management, implementing quality assurance policies, and performing routine inspections to maintain high standards.

Project Management
Skilled in managing multiple projects simultaneously, leading teams, and ensuring efficient workflow and delivery of results.

Statistical Analysis
Proficient in performing statistical tests, interpreting results, and applying research methodologies to derive meaningful insights.

Database Management
Experience in working with various databases, using SQL queries, and managing data storage systems including data warehousing.

Business Intelligence Tools
Skilled in using Tableau, Google BigQuery, and other BI tools to collect, integrate, analyze, and present business information.

Programming Languages
Proficiency in SQL, intermediate in Python and VBA for data manipulation, analysis, and automation of processes.
 

Languages

ArabicNative speakerEnglishFluent

Project history

Sr. QA Manager & Data Analyst Specialist

Misr Radiology Center
Responsible for data analysis, quality assurance, and management of analytics projects. Duties include interpreting statistical information, developing data analysis strategies, and preparing operational reports.

Data Quality Analyst

InData Labs
Performed statistical tests on large datasets, evaluated system performance, and collaborated with database developers to improve data collection and storage processes.

Freelance Data Analyst

Freelance
Conducted data analysis projects, developed data warehousing systems, and provided insights to inform business decisions.

Lead Data Analyst

Beyond Menu
Managed a team of 8 analysts, planned data projects, and conducted analysis using SQL, Power BI, and Excel to identify trends and patterns in complex data sets.

Data Reporting Analyst

Vodafone Shared Services Egypt (VSSE)
Responsible for running NPS reports, KPI creation & governance, and conducting impact analysis on operational KPIs.

Communication SPOC & Shift Manager Delegate

Vodafone Shared Services Egypt (VSSE)
Managed communication with the UK client team, delegated tasks, and ensured customer satisfaction and quality standards were met.

A.A Team Manager (OOH)

Vodafone Shared Services Egypt (VSSE)
Managed 22 FTEs, handled employee requests and complaints, and delivered coaching to improve team performance.

Queue Support

Vodafone Shared Services Egypt (VSSE)
Supported 12-24 FTEs with product knowledge and internal processes, motivated employees, and ensured operational excellence.

Customer service representative

Vodafone Shared Services Egypt (VSSE)
Managed customer inquiries, handled complaints, and provided a tailored journey to ensure customer experience excellence.

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