Keywords
Skills
Profile summary:
IT skills:
MS Office Suite: Word, Excel &PowerPoint
Others: Service Now – IT Service Management Tool, Pegasus Software
- A goal-oriented professional with around 10 years (including nearly 4years of entrepreneurial experience)of rich experience in Customer Service&Operations Management
- An executor with exposure in managing back-end operations with an aim to accomplish corporate plans & goals successfully
- Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues
- Capabilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures& service standards for business excellence
- Proficient in performing all branch operations effectively, coordinating with various branches & managing a variety of branch operations
- An effective communicator with perfect relationship building & interpersonal skills; strong analytical, problem-solving skills; possess a flexible &detail-oriented attitude
IT skills:
MS Office Suite: Word, Excel &PowerPoint
Others: Service Now – IT Service Management Tool, Pegasus Software
Project history
Core competencies:
Experience:
Aug’17 - Present - Technical Service Desk Executive
Key Result Areas:
- Operations Management
- Incident Management
- SLA Management
- Vendor Management
- Systems Administration
- Information Technology Infrastructure Library (ITIL)
Experience:
Aug’17 - Present - Technical Service Desk Executive
Key Result Areas:
- Resolving incident, problem and change management concerns , managing vendorand many other daily activities
- Gathering requirements through client interaction, understanding their requests &thereby providing best solution possible
- Attending customer service operations inclusive of implementing short / long-term plans; managing teams with focus on excelling business targets & service delivery metrics
- Ensuring continuous interaction with the customer to make sure that areas of concerns can be worked upon for improved service levels; providing customer service for increasing the client satisfaction levels and for the new product introductions
- Assessing customer feedback, evaluating areas of improvements & providing critical feedback
- Managing the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Coordinating internal, external & regulatory audit/inspections; evaluating internal control systems / procedures with a view to highlight the shortcomings
- Preparing MIS reports & other statements with a view to apprise management of process operations and assist in critical decision-making process
- Coordinating with backup team for pending concerns , to be ensure that work will done as per SLA , on time, within budget & product quality standard
Local Availability
Only available in these countries:
India
Willing to travel nationally.
Willing to travel internationally.
Willing to travel internationally.
