08/18/2024 updated

**** ******** ****
100 % available

Customer support and BOS Analyst.

Colombia
Only remote
High school diploma
Colombia
Only remote
High school diploma

Profile attachments

CV ANA OLIVEROS 1043120890..pdf

Customer ExperienceServicio al ClienteCustomer Service TrainingSalesFrenchCustomer Support
With over 26 months of experience in customer service and sales, I bring a highly positive attitude and a strong commitment to ensuring client satisfaction. My background has equipped me with the skills to effectively address and resolve any issues that may arise, enhancing the overall customer experience. Additionally, I possess a C1 level of proficiency in English and a B2 level in French, which I am actively working to improve further. I am eager to explore opportunities within the customer service field where I can leverage my skills and experience to contribute positively to your organization.

Experience

Professional experience0 - 5 years
Freelancer since2023

Languages

EnglishNative speakerFrenchFluentPortugueseFluentSpanishNative speaker

Project history

Customer service representative

Solvo Global

Other

50-250 team member

Working in a company for an extended period helps develop several skills, including:   1. **Project Management**: Planning, executing, and overseeing projects to ensure timely completion and alignment with company goals. 2. **Communication**: Articulating ideas clearly and effectively, both in writing and verbally, with team members, clients, and stakeholders. 3. **Team Collaboration**: Working harmoniously with colleagues, sharing knowledge, and contributing to a collective effort. 4. **Problem-Solving**: Identifying issues, analyzing potential solutions, and implementing effective strategies. 5. **Time Management**: Prioritizing tasks, managing deadlines, and balancing multiple responsibilities efficiently. 6. **Leadership**: Leading and motivating teams, managing conflicts, and making strategic decisions. 7. **Adaptability**: Adjusting to changing conditions, learning new skills, and embracing new technologies or processes. 8. **Networking**: Building professional relationships and leveraging them for personal and organizational growth. 9. **Technical Skills**: Gaining specific skills related to industry tools, software, and technologies. 10. **Financial Acumen**: Understanding budgeting, financial planning, and resource allocation.

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