08/18/2024 updated


100 % available
Customer support and BOS Analyst.
Colombia
Only remote
High school diplomaCustomer ExperienceServicio al ClienteCustomer Service TrainingSalesFrenchCustomer Support
With over 26 months of experience in customer service and sales, I bring a highly positive attitude and a strong commitment to ensuring client satisfaction. My background has equipped me with the skills to effectively address and resolve any issues that may arise, enhancing the overall customer experience. Additionally, I possess a C1 level of proficiency in English and a B2 level in French, which I am actively working to improve further. I am eager to explore opportunities within the customer service field where I can leverage my skills and experience to contribute positively to your organization.
Experience
Professional experience0 - 5 years
Freelancer since2023
Languages
EnglishNative speakerFrenchFluentPortugueseFluentSpanishNative speaker
Project history
Working in a company for an extended period helps develop several skills, including:
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1. **Project Management**: Planning, executing, and overseeing projects to ensure timely completion and alignment with company goals.
2. **Communication**: Articulating ideas clearly and effectively, both in writing and verbally, with team members, clients, and stakeholders.
3. **Team Collaboration**: Working harmoniously with colleagues, sharing knowledge, and contributing to a collective effort.
4. **Problem-Solving**: Identifying issues, analyzing potential solutions, and implementing effective strategies.
5. **Time Management**: Prioritizing tasks, managing deadlines, and balancing multiple responsibilities efficiently.
6. **Leadership**: Leading and motivating teams, managing conflicts, and making strategic decisions.
7. **Adaptability**: Adjusting to changing conditions, learning new skills, and embracing new technologies or processes.
8. **Networking**: Building professional relationships and leveraging them for personal and organizational growth.
9. **Technical Skills**: Gaining specific skills related to industry tools, software, and technologies.
10. **Financial Acumen**: Understanding budgeting, financial planning, and resource allocation.