05/11/2024 updated
100 % available
IT Services/IT Customer Service/Support Aplications
Quilmes, Argentina
Only remote
BSc. Computer ScienceAtlassian JiraMultilingualismUnixDatabasesData MiningDBaseLinuxOracle DiscovererEspañolGoogle DocsIBM Cognos Business IntelligenceProject ManagementMySQLOracle ApplicationsPL-SQL
As a highly skilled IT professional with extensive experience, I can bring significant value to any organization.
My technical expertise covers a broad range of computer tools and technologies, including ticket management tools such as Service Now, OTRS, Remedy,
Jira, and Check.
I also have experience with popular office tools such as Microsoft Office Word, Excel, PowerPoint, Access, Outlook, and Google Sheets, as well as data extraction tools such as SQL, MySql, TOAD for Oracle, and Oracle Navigator. I am experienced in database technologies such as Oracle 13 g
and MySQL and I am proficient in operating systems such as Unix, Linux, and Windows.
Additionally, I have experience in programming languages like PL/SQL,
Visual Basic, C, Clipper, and Dbase, as well as database tools like Toad for Oracle, SQL tools, Oracle Discoverer Administrator, Oracle Discoverer Desktop,
Cognos 8 Framework Manager, Cognos 8 Report Studio, Cognos 8 Transformer, and Cognos 8 Query Studio.
My strong organizational and communication skills enable me to coordinate teams, manage projects, and easily write user guides. I am a reliable,
hardworking, and empathetic problem-solver, making me an invaluable asset to any organization.
Furthermore, I am a native Spanish speaker and have advanced proficiency in English, both in written and spoken communication.
My multilingualism makes me an invaluable asset to any organization, as I can communicate effectively with clients and colleagues from different backgrounds
and cultures. My language skills demonstrate my ability to adapt and work in diverse environments and may open up opportunities for the organization
to expand its reach and engage with a broader audience.
My technical expertise covers a broad range of computer tools and technologies, including ticket management tools such as Service Now, OTRS, Remedy,
Jira, and Check.
I also have experience with popular office tools such as Microsoft Office Word, Excel, PowerPoint, Access, Outlook, and Google Sheets, as well as data extraction tools such as SQL, MySql, TOAD for Oracle, and Oracle Navigator. I am experienced in database technologies such as Oracle 13 g
and MySQL and I am proficient in operating systems such as Unix, Linux, and Windows.
Additionally, I have experience in programming languages like PL/SQL,
Visual Basic, C, Clipper, and Dbase, as well as database tools like Toad for Oracle, SQL tools, Oracle Discoverer Administrator, Oracle Discoverer Desktop,
Cognos 8 Framework Manager, Cognos 8 Report Studio, Cognos 8 Transformer, and Cognos 8 Query Studio.
My strong organizational and communication skills enable me to coordinate teams, manage projects, and easily write user guides. I am a reliable,
hardworking, and empathetic problem-solver, making me an invaluable asset to any organization.
Furthermore, I am a native Spanish speaker and have advanced proficiency in English, both in written and spoken communication.
My multilingualism makes me an invaluable asset to any organization, as I can communicate effectively with clients and colleagues from different backgrounds
and cultures. My language skills demonstrate my ability to adapt and work in diverse environments and may open up opportunities for the organization
to expand its reach and engage with a broader audience.
Languages
EnglishFluentFrenchBasic knowledgeSpanishNative speaker
Project history
I have extensive experience in providing customer support and maintaining various computer applications for a multinational company, Anheuser-Busch InBev. My responsibilities include resolving tickets tied to an SLA, answering queries, and informing users of the status of their tickets.
I also interact with users and higher-level resolution groups, such as engineers, DBAs, or software developers, and I have excellent communication skills.
In addition, I coordinate different working teams, keep track of the work in process, write user guides for clients to reduce the number of queries, and organize my team's meeting calendar.
I also interact with users and higher-level resolution groups, such as engineers, DBAs, or software developers, and I have excellent communication skills.
In addition, I coordinate different working teams, keep track of the work in process, write user guides for clients to reduce the number of queries, and organize my team's meeting calendar.
I worked in Customer Service and maintained different computer applications in Business Intelligence Oracle Discoverer and IBM Cognos.
I also administered and maintained the OTRS ticket management tool and developed and implemented the OTRS ticket self-service tool.
I also administered and maintained the OTRS ticket management tool and developed and implemented the OTRS ticket self-service tool.
I have experience in project management and I have managed various projects, including the
administration of taxpayers and legal entities, data migration and data cleaning, and normalization
of people's data.
administration of taxpayers and legal entities, data migration and data cleaning, and normalization
of people's data.