Andrea Torres

Quilmes

available

Last update: 11.05.2024

IT Services/IT Customer Service/Support Aplications

Graduation: BSc. Computer Science

Hourly-/Daily rates: show

Languages: English (Full Professional) | French (Elementary) | Spanish (Native or Bilingual)

Keywords

IBM Cognos Business Intelligence Oracle Applications Oracle Discoverer MySQL SQL Databases Toad (Software) JIRA Unix Databases Data Mining + 13 more keywords

Attachments

'resume-andrea-torres'.docx

Skills

As a highly skilled IT professional with extensive experience, I can bring significant value to any organization.

My technical expertise covers a broad range of computer tools and technologies, including ticket management tools such as Service Now, OTRS, Remedy,
Jira, and Check.
I also have experience with popular office tools such as Microsoft Office Word, Excel, PowerPoint, Access, Outlook, and Google Sheets, as well as data extraction tools such as SQL, MySql, TOAD for Oracle, and Oracle Navigator. I am experienced in database technologies such as Oracle 13 g
and MySQL and I am proficient in operating systems such as Unix, Linux, and Windows.
Additionally, I have experience in programming languages like PL/SQL,
Visual Basic, C, Clipper, and Dbase, as well as database tools like Toad for Oracle, SQL tools, Oracle Discoverer Administrator, Oracle Discoverer Desktop,
Cognos 8 Framework Manager, Cognos 8 Report Studio, Cognos 8 Transformer, and Cognos 8 Query Studio.

My strong organizational and communication skills enable me to coordinate teams, manage projects, and easily write user guides. I am a reliable,
hardworking, and empathetic problem-solver, making me an invaluable asset to any organization.

Furthermore, I am a native Spanish speaker and have advanced proficiency in English, both in written and spoken communication.

My multilingualism makes me an invaluable asset to any organization, as I can communicate effectively with clients and colleagues from different backgrounds
and cultures. My language skills demonstrate my ability to adapt and work in diverse environments and may open up opportunities for the organization
to expand its reach and engage with a broader audience.

Project history

01/2015 - Present

IT Customer Service/Functional Analyst

MOBILE COMPUTING (Internet and Information Technology, 50-250 employees)

I have extensive experience in providing customer support and maintaining various computer applications for a multinational company, Anheuser-Busch InBev. My responsibilities include resolving tickets tied to an SLA, answering queries, and informing users of the status of their tickets.
I also interact with users and higher-level resolution groups, such as engineers, DBAs, or software developers, and I have excellent communication skills.
In addition, I coordinate different working teams, keep track of the work in process, write user guides for clients to reduce the number of queries, and organize my team's meeting calendar.

02/2008 - 10/2015

IT Customer Service/Functional Analyst

MOST (Internet and Information Technology, 250-500 employees)

I worked in Customer Service and maintained different computer applications in Business Intelligence Oracle Discoverer and IBM Cognos.
I also administered and maintained the OTRS ticket management tool and developed and implemented the OTRS ticket self-service tool.

01/2004 - 01/2008

Computer Center´s Manager

Quilmes City Hall (Public service, 1000-5000 employees)

I have experience in project management and I have managed various projects, including the
administration of taxpayers and legal entities, data migration and data cleaning, and normalization
of people's data.