09/06/2022 updated
100 % available
Head of CAFM, Key Account Manager, Managing Director
Cradley, United Kingdom
United Kingdom
CRMESBOCSOperational Management Varied Communication StyleProgramme ManagementBusiness ChangeCommercial Acumen Budgeting and Negotiation process improvementVendor Managementteam managementMotivator and Coach Matrix Management Service Level AgreementsResults FocusedCoordination and Prioritisation Bid ManagementBidmanagementBid WriterStakeholder CommunicationStakeholder managementOutsourcingCAFMApplication ImplementationCRM ProjectSalesforceMS Dynamics CRMConcept EvolutionTechnicheeMaintenance+
Keen aptitude for spearheading development of strategic systems or solutions and identifying new and innovative ways to use captured data to improve process and support decision making. Dynamic leader, trusted partner, and skilled communicator with broad and extensive experience building and mentoring delivery and operational trams that work together to achieve key milestones.
Happy leading a project and team or supporting in the bakground, writing innovative solutions to demonstrate value and complaince to any bid criteria.
Happy leading a project and team or supporting in the bakground, writing innovative solutions to demonstrate value and complaince to any bid criteria.
Languages
EnglishGood
Project history
Implementation of a CAFM solution to all Voyage Care sites, contractors and support teams. Fixed term project streamlining operational process and procedure whilst developing data capture, data management and reporting strategy.
Hands on Programme Management facilitating IT and Operational teams with a strong focus on process efficiencies and change management across the wider business. Clear communication to all teams at all stages ensuring input and by-in whilst looking at the technical capabilities of the CAFM platform and wider Voyage Care business strategy.
Working within the OCS Central IT team responsible for ongoing maintenance and development of the Concept Evolution CAFM system across the UK, Ireland and Middle East. Managing CAFM technical lead and supporting the UK CAFM Business Team.
• Day to day management of multiple instances of the Concept Evolution CAFM application
• Working with FSI, application developers to support projects and ongoing support of the application
• Responsible for project managing multiple implementations and application customisations
• Project sponsor for OCS process redesign and optimisation project
• Solution design of bespoke IT solutions using Concept Evolution suite of applications as well as interface between other OCS applications using ESB to support the bid process
• Interface between the business to develop solutions aligned to IT strategy, architecture and principles
Achievements:
• Successful implementation of specific app for Window Cleaning
• Support and ongoing management of MOJ and Home office implementations
• Process re-design and application re-deployment at Great Ormand Street Hospitalsee less
• Day to day management of multiple instances of the Concept Evolution CAFM application
• Working with FSI, application developers to support projects and ongoing support of the application
• Responsible for project managing multiple implementations and application customisations
• Project sponsor for OCS process redesign and optimisation project
• Solution design of bespoke IT solutions using Concept Evolution suite of applications as well as interface between other OCS applications using ESB to support the bid process
• Interface between the business to develop solutions aligned to IT strategy, architecture and principles
Achievements:
• Successful implementation of specific app for Window Cleaning
• Support and ongoing management of MOJ and Home office implementations
• Process re-design and application re-deployment at Great Ormand Street Hospitalsee less
As part of the UK Leadership Team, responsible for the implementation and Account Management of digital customers into the UK Arvato Supply Chain managed services portfolio.
With this enterprise, I ensured optimal performance of the digital customer portfolio within managed services. Essentially, I monitored administration of contracts for new SMART in-home technology for major blue chip telecommunications companies, orchestrating end-to-end delivery of solutions designed to optimise web platform, order management systems, financial transactions, supply chain performance, and customer service delivery. I also assisted with scheduling and coordinating installation projects while maintaining full accountability for digital P&L and developing forecasts and budgets of revenue and costs. To optimise delivery of service, I functioned as senior point of escalation in resolving customer service issues and developing action plans and updates, as needed.
With this enterprise, I ensured optimal performance of the digital customer portfolio within managed services. Essentially, I monitored administration of contracts for new SMART in-home technology for major blue chip telecommunications companies, orchestrating end-to-end delivery of solutions designed to optimise web platform, order management systems, financial transactions, supply chain performance, and customer service delivery. I also assisted with scheduling and coordinating installation projects while maintaining full accountability for digital P&L and developing forecasts and budgets of revenue and costs. To optimise delivery of service, I functioned as senior point of escalation in resolving customer service issues and developing action plans and updates, as needed.