Program Manager, Agile Coach / Senior Scrum Master, Strategic Planning Manager

* Elected to lead a startup project, establishing a new business unit for digital game distribution and market expansion.
* Created the business model, including go-to-market strategy, product/service creation, and initial projects, aligning with industry trends crucial for fundraising.
* Developed the marketing and employer brand, growing the company from 3 to 25 employees , including expansion into the European market.
* Defined hiring plans and organizational structure in compliance with Portuguese labor laws, tailored for government incentives for tech companies.
* Designed, implemented, and led the Customer Experience department, fostering unique gaming expertise in Brazil and Portugal.

* Reshaped organizational culture using Agile methodologies (Scrum, Kanban, Lean, Management 3.0), empowering 200 employees to make autonomous decisions and remove impediments.
* Continuously improved productivity of cross-functional teams (3D artists, developers, game designers, data analysts).
* Managed improvement through analysis of Lead Time, Cycle Time, Throughput, Process Quality, and team happiness.
* Enhanced collaboration, motivation, confidence, secure communication, and fulfillment of short- and long-term goals, generating actionable insights monitored weekly.
* Mentored, facilitated, and trained in management tools (JIRA, Confluence, Monday, Notion, etc.) and project methodologies.
* Conducted production ceremonies (dailies, retrospectives, etc.) and coaching sessions to provoke relevant discussions.
* In 3 months doubled organic downloads and tripled revenue for Vlogger Go Viral; and returned revenue from the company's biggest game, Bid wars.
* Selected as the Project manager in the country to lead a project: Google's Women in Gaming - Change The Game , , leading the conceptualization and development of 2 games in a record 1 month.

* Managed commercial rights marketing operations for 4 sponsors (AmBev, Mastercard, TCL, and GOL).
* Directed sponsorship activities, as 24 Activation Stands, Publicity Panels, and Pre-Match Ceremonies (Youth Program with 1500 children, trophy tour and warm-up tour with 210 participants) for 26 matches, for 50K spectators per match, utilizing project and agile management methods.
* Provided training and leadership to a team of 12 employees across multiple stadiums.
* Designed and executed operational readiness exercises, and managed crisis using Agile Methodologies to ensure smooth operations
adaptation.

* Managed 15 projects driving improvements across 5k processes, reaching more than 14k Call Center employees and enhancing the experience for 4MM business customers
* Key decision-maker, implemented a customer service model focused on sales conversion, personalized experiences, and service accessibility. Presented performance indicators and strategic insights to the CEO and board.
* Implemented crisis management strategies, utilizing performance indicators such as customer satisfaction to address operational issues.
* Managed and developed 9 direct employees, including directive feedback and fostering a culture of meritocracy.
* Conducted training on engagement, accountability, and high performance to promote brand advocacy and career growth.
* Oversaw 3 supplier contracts, ensuring performance and timely delivery.

* Increased operational efficiency by leading the planning and implementation of 850 policies and procedures across 64 departments.
* Designed and implemented operational training and readiness exercises (including simulation), reaching over 6K employees.
* Engaged and led a team of more than 30 employees.
* Employed C3 (Command, Control, and Communication) principles to integrate functional areas, government bodies, partners, and Olympic and Paralympic Committees, facilitating smooth communication and collaboration.
* Made strategic decisions based on established processes, and resolving approximately 2.5K issues during the games, monitoring and developing action plans to address critical points.

* Enhanced 17 educational prospecting processes by identifying critical areas, improvement opportunities and performance indicators,resulting in redesigned requirements, activities, and documentation in accordance with market practices.
* Managed this project focused on scope, resource planning, risk analysis, and activity monitoring per PMI standards.
* Provided methodology training in project and process management for 3 departments and over 50 employees.

* Managed a program of 19 projects, optimizing over 85 oil and gas production processes by eliminating obsolescence and integrating new technologies and market practices. Boosted productivity, revenue, and achieved unattainable strategic goals.
* Developed, implemented and trained a customized Project Management methodology for Petrobras, based on PMI and BPM practices,reducing delivery time and production costs.
* Provided continuous support and leadership to 55 Project Managers (PMO) through training and KPI monitoring, while improving project management processes, based in PMI and BPM methodologies.
* Managed $7 million in annual contracts, leading project proposals and negotiations.
* Developed operational planning for the Petrobras Energy Operations Center, managing energy production across 14 Brazilian thermoelectric plants and 9 national oil basins.