05/28/2024 updated
40 % partially available
Lead Administrator, Senior System Engineer, Voice Engineer
India
Only remote
Amazon Web ServicesComputing PlatformsAvaya IP Phone 1140eMicrosoft AzureBorder Gateway ProtocolCisco Unified Communications ManagerCloud ComputingFirmwareOracle ApplicationsService PackGoogle CloudCiscoVMware
Nice Trading Recording (NTR) , NTR-X, Compass, AWS, Avaya IP, BGP, Cisco, CUCM, Cloud, system platform, Firmware, Google Cloud, Microsoft Azure, Oracle, Service pack, VMWare
Experience
Professional experience0 - 5 years
Freelancer since2024
Languages
EnglishGood
Project history
Roles & Responsibilities: -
* Accountable for the support, troubleshoot and maintenance of Avaya, Cisco PBX & Amazon Connect
Contact Centre for different region like America, EMEA and APAC.
* Accountable for the support, troubleshoot and maintenance
of Avaya Aura Contact Center(CM, SM, SMGR, AES, MM), Cisco PBX (CUCM, Unity) & Amazon
Connect Contact Centre.
* Need to work on daily assigned Service request in Unified Desktop.
* Working on SIP (TraceSM, SDP, SIP Call flow)
* Accountable for the support, troubleshoot and maintenance of Avaya, Cisco PBX & Amazon Connect
Contact Centre for different region like America, EMEA and APAC.
* Accountable for the support, troubleshoot and maintenance
of Avaya Aura Contact Center(CM, SM, SMGR, AES, MM), Cisco PBX (CUCM, Unity) & Amazon
Connect Contact Centre.
* Need to work on daily assigned Service request in Unified Desktop.
* Working on SIP (TraceSM, SDP, SIP Call flow)
Roles & Responsibilities: -
* Accountable for the support, troubleshoot and maintenance of Avaya PBX for different region like
America, EMEA and APAC.
* Accountable for the support, troubleshoot and maintenance
of Avaya Aura Contact Center (CM, SM, SMGR, AES, MM, Audix, Oracle SBC & Sonus SBC.
* Need to work on daily assigned TASK, RITM, and RFC.
* Need to work on SIP traces like TraceSM, TraceSBC
* Overview of SDP, SIP call flow
* Accountable for the support, troubleshoot and maintenance of Avaya PBX for different region like
America, EMEA and APAC.
* Accountable for the support, troubleshoot and maintenance
of Avaya Aura Contact Center (CM, SM, SMGR, AES, MM, Audix, Oracle SBC & Sonus SBC.
* Need to work on daily assigned TASK, RITM, and RFC.
* Need to work on SIP traces like TraceSM, TraceSBC
* Overview of SDP, SIP call flow
Roles & Responsibilities: -
* Accountable for the Alarm management
* Accountable for the support, troubleshoot and maintenance
of Avaya Aura Contact Center (CM, SM, SMGR, AES, AEP, AACC, ACR, AMS, QM).
* Monitoring screen based DS3 link on daily basis
* Performing health check and capturing logs for all devices on daily basis.
* Need to work on assigned work order, incident on daily basis.
* Need to work on BGP alarm (Link down, Link flap issue).
* Need to work on Verint V10/V15 (Ultra portal, VAM server, SAM server)
* Need to work on SIP traces, SDP, TraceSM
* Accountable for the Alarm management
* Accountable for the support, troubleshoot and maintenance
of Avaya Aura Contact Center (CM, SM, SMGR, AES, AEP, AACC, ACR, AMS, QM).
* Monitoring screen based DS3 link on daily basis
* Performing health check and capturing logs for all devices on daily basis.
* Need to work on assigned work order, incident on daily basis.
* Need to work on BGP alarm (Link down, Link flap issue).
* Need to work on Verint V10/V15 (Ultra portal, VAM server, SAM server)
* Need to work on SIP traces, SDP, TraceSM