Team Lead, Software Support Administrator, Head of Strategic Partnership

eZee is shaping the future of the Hospitality Industry with Innovative Products. Over the past decade, eZee has developed many market-leading, innovative and fast-growing solution, including Desktop PMS, POS, Channel Manager, Booking Engine, Cloud PMS, POS, Mobile PMS, Reputation Management, Self-Check-In Portal, Loyalty System and lot more latest technology solutions for Hospitality Industry. I held the opportunity with an entrepreneurial-mindset(still learning) where I wanted to work in a start-up like an environment and passionate about Business expansion. The role involves bring acquiring new Business Partners for the company, empower existing partners through all means names: Conducting Events in various countries jointly with partners, participating in Expos with partners, support and invest in digital marketing, technical support, handle escalation, product development(Enhancement, Customization,Integrations), and leading a team of high caliber.

Anis Ur Rahaman - page 1




eZee Technosys Pvt. Ltd.
May 2016 - Oct 2017 (1 year 6 months)
Identify, recruit and on-board new channel partners within assigned territory. Manage sales activities of
partners to generate revenue. Coordinate with partners to create and execute business plans to meet
sales goals. Analyze market trends and accordingly develop sales plans to increase brand awareness.
Evaluate partner sales performance and recommend improvements. Educate partners about the
product portfolio and complimentary services offered. Address partner related issues, sales conflicts
and pricing issues in a timely manner. Manage sales pipeline, forecast monthly sales and identify new
business opportunities. Develop positive working relationships with partners to build the business. Stay
current with latest developments in marketplace and competitor activities. Communicate up-to-date
information about new products and enhancements to partners. Develop process improvements to
optimize partner management activities. Work with partners to develop sales proposals, quotations, and
pricing. Deliver customer presentations and attend sales meetings and partner conferences. Assist in
partner marketing activities such as tradeshows, campaigns and other promotional activities.

The role includes, contribute to product knowledge and help make future technical support easier,
addressing customer inquiries, concerns, and suggestions, support engineers, focus on issues brought
up by other departments within the company, such as sales, manufacturing, and operations, find
solutions to problems with the products and help customers work through technical difficulties.

Job duties include;

Filing reports regarding product problems
Researching technical issues
Managing and processing customer Issues
Walking customers through solutions
Reviewing product change requests
Learning about product updates and new technologies