05/31/2025 updated
100 % available
Senior Accounts Analyst with expertise in Operations Management
Ghaziabad, India
Worldwide
MBA in Banking & FinanceAccount PlanningData AnalysisCustomer Relationship ManagementBusiness AnalysisBusiness EfficiencyBusiness Process ImprovementCustomer ExperienceServicio al ClienteCustomer Communications ManagementPerformance ManagementOperations ManagementMicrosoft Power BISalesforce.ComSQL DatabasesStreamline
Data Analysis & Reporting
Advanced Excel, SQL, Power BI and PowerPoint skills for comprehensive dashboard creation and insightful business analyses to support strategic decision-making.
Customer Service Operations
End-to-end process management in Global New Accounts operations with focus on enhancing customer journey and experience.
Performance Management
Monthly dashboard production showcasing key metrics and emerging trends for senior leadership, with proven ability to meet productivity and quality targets.
CRM Tools Management
Experience with customer relationship management tools including Freshdesk and Salesforce to manage customer inquiries and feedback.
Process Optimization
Streamlining workflows and implementing process improvements to enhance operational efficiency.
Team Development
Supporting onboarding and training of new team members through barging and shadowing techniques.
Stakeholder Collaboration
Working effectively with cross-functional teams and organizing team meetings to increase collaboration.
Advanced Excel, SQL, Power BI and PowerPoint skills for comprehensive dashboard creation and insightful business analyses to support strategic decision-making.
Customer Service Operations
End-to-end process management in Global New Accounts operations with focus on enhancing customer journey and experience.
Performance Management
Monthly dashboard production showcasing key metrics and emerging trends for senior leadership, with proven ability to meet productivity and quality targets.
CRM Tools Management
Experience with customer relationship management tools including Freshdesk and Salesforce to manage customer inquiries and feedback.
Process Optimization
Streamlining workflows and implementing process improvements to enhance operational efficiency.
Team Development
Supporting onboarding and training of new team members through barging and shadowing techniques.
Stakeholder Collaboration
Working effectively with cross-functional teams and organizing team meetings to increase collaboration.
Experience
Professional experience0 - 5 years
Freelancer since2025
Languages
EnglishNative speaker
Project history
Managing Global New Accounts operations, producing comprehensive performance dashboards, and supporting team onboarding and collaboration.
Managed high volumes of VKYC calls for clients, contributed to team productivity goals, and drove global CEAT initiatives for GNA.
Analyzed customer journeys to enhance product engagement, developed strategies to boost product quality, and spearheaded monthly data reporting.