07/24/2025 updated
partially available
info: Available evenings and weekends
Customer Support Engineer with IT Support and Technical Expertise
Vrgorac, Croatia
Only remote
Bachelor of ICTData AnalysisTechnical SupportAtlassian JiraAuditingISO 9000CentOSContent ManagementDatabase ServersWeb DevelopmentDomain Name System (DNS)DrupalMessage Transfer AgentEZ PublishWeb ServersJoomla
IT Support and Customer Service
Extensive experience in customer support through various channels including chat, email, and telephone calls. Expertise in troubleshooting technical issues and providing solutions to clients.
Technical Troubleshooting
Proficient in troubleshooting Bluetooth Low Energy devices, Cisco Meraki and Aruba Access Points. Experience with root cause analysis for process failures.
System Administration
Knowledge of Linux Administration (CentOS) including mail server, database server, and web server administration. Experience with DNS configuration and management.
Web Development
Knowledge of PHP, MySQL, and web application design. Experience with content management systems including WordPress, Joomla, Drupal and eZ Publish. Familiarity with Laravel framework.
Data Analysis Tools
Proficiency with Microsoft 365, Power BI, Jira, Datadog, Grafana for data analysis and visualization.
Quality Management
Certified ISO 9001:2015 Internal Auditor with knowledge of quality management systems and audit procedures.
Project Management
Experience in coordinating activities, managing teams, and ensuring project deliverables meet client requirements and deadlines.
Extensive experience in customer support through various channels including chat, email, and telephone calls. Expertise in troubleshooting technical issues and providing solutions to clients.
Technical Troubleshooting
Proficient in troubleshooting Bluetooth Low Energy devices, Cisco Meraki and Aruba Access Points. Experience with root cause analysis for process failures.
System Administration
Knowledge of Linux Administration (CentOS) including mail server, database server, and web server administration. Experience with DNS configuration and management.
Web Development
Knowledge of PHP, MySQL, and web application design. Experience with content management systems including WordPress, Joomla, Drupal and eZ Publish. Familiarity with Laravel framework.
Data Analysis Tools
Proficiency with Microsoft 365, Power BI, Jira, Datadog, Grafana for data analysis and visualization.
Quality Management
Certified ISO 9001:2015 Internal Auditor with knowledge of quality management systems and audit procedures.
Project Management
Experience in coordinating activities, managing teams, and ensuring project deliverables meet client requirements and deadlines.
Experience
Professional experience10+ years
Freelancer since2025
Languages
EnglishFluentCroatianNative speaker
Project history
Handling communication between client and team, troubleshooting Bluetooth Low Energy devices, Cisco Meraki and Aruba Access Points, taking ownership of logged requests, ensuring accurate information sharing, keeping track of client SLA targets, performing root cause analysis, using tools like Microsoft 365, Power BI, Jira, Datadog, Grafana, AWS and Azure.
Responding to and resolving customer questions through chat, email, and telephone calls, assisting in onboarding and educating customers, providing technical and billing-related guidance, Linux Administration (CentOS) including mail server, database server, web server administration and DNS, cPanel & WHM, WordPress Plugins support.
Coordinating Customer Service Center activities, responding to customer inquiries via email and LiveChat, registering accounts, verifying client accounts and claims, supporting clients in project services, providing client training, maintaining customer profiles, monitoring submitted requests, and finding solutions to client problems.