02/23/2024 updated
AG
100 % available
IT Strategy & Services Consultant | ITSM Specialist
Greece
Only remote
MSc Programme & Project Management; MEng Chemical EngineeringAgile MethodologyAtlassian ConfluenceAtlassian JiraMicrosoft AzureManagement and Business ConsultingSoftware as a ServiceConfiguration Management DatabasesConfiguration ManagementInformation Technology ConsultingData GovernanceData ManagementData QualityDevOpsLeadershipTechnology Strategies
analytics platform, DevOps, SAP hybris, MS Azure, Mulesoft, SAP, Salesforce, ServiceNow, SaaS
Experience
Professional experience10+ years
Freelancer since2023
Languages
EnglishFluentGreekNative speaker
Project history
- Delivered +35% portfolio growth YoY as the leader of PwC Greece's ITSM capability, growing the specialist team from 3 to 8 consultants
- Directed a major legacy ITSM to ServiceNow migration project, from business case development through to design and build of core workflows, for Greece's Electricity Distribution Network Operator
- Led the organisational re-design (IT, HR, Finance) and optimisation of sourcing models (30% OpEx reduction by FY26 through workforce rightsizing and capability outsourcing) for a postal services client
- Managed a team of 4 consultants in defining a common data model for a renewable energy client (300+ entities across all data sources) and the full plan for building an MS Azure-based analytics platform
- Shaped and planned the IT cost optimisation initiatives (€2,8m cost savings by FY25) for a major card e-payments services provider, as part of a wider turnaround effort to offset the impact of market competition
Led the Service Introduction team of a global shipping client (7
people in UK, USA and India) in transitioning new IT services into live
operations, as part of a £200m+ SAP S/A HANA re-platforming
programme (operating in a DevOps model)
Managed the full transition of a SaaS GRC solution into live
environments, including full ServiceNow configuration and
knowledge transfer to 10 globally dispersed IT support resources for
a major logistics company
Orchestrated the delivery of 6 full releases of new functionality and
major fixes (website, Salesforce, Mulesoft) through to production
environment for a global appliances retailer, managing global
Agile/DevOps teams (UK, Romania, India)
Conducted a thorough Brexit Technology Impact Assessment for a
world-renowned aerospace manufacturer and defined cost-effective
mitigations (£1,6m less than the original client estimate)
people in UK, USA and India) in transitioning new IT services into live
operations, as part of a £200m+ SAP S/A HANA re-platforming
programme (operating in a DevOps model)
Managed the full transition of a SaaS GRC solution into live
environments, including full ServiceNow configuration and
knowledge transfer to 10 globally dispersed IT support resources for
a major logistics company
Orchestrated the delivery of 6 full releases of new functionality and
major fixes (website, Salesforce, Mulesoft) through to production
environment for a global appliances retailer, managing global
Agile/DevOps teams (UK, Romania, India)
Conducted a thorough Brexit Technology Impact Assessment for a
world-renowned aerospace manufacturer and defined cost-effective
mitigations (£1,6m less than the original client estimate)
Led the PMO team of a strategic £100m+ e-commerce (SAP hybris)
re-platforming programme, responsible for planning, reporting, risk
management, governance, and communications across 14
workstreams, driving the adoption of an Agile Delivery Framework
Re-designed the programme change control framework, focusing
on rationalising quality assurance, review, approval activities and
schedule conflict analysis and handling, resulting in 20% lead-time
reduction
Orchestrated the scenario planning, communication campaigning,
and execution of the first 2 trials of the new platform (Booking and
Ancillaries) across multiple commercial, development and
infrastructure teams
re-platforming programme, responsible for planning, reporting, risk
management, governance, and communications across 14
workstreams, driving the adoption of an Agile Delivery Framework
Re-designed the programme change control framework, focusing
on rationalising quality assurance, review, approval activities and
schedule conflict analysis and handling, resulting in 20% lead-time
reduction
Orchestrated the scenario planning, communication campaigning,
and execution of the first 2 trials of the new platform (Booking and
Ancillaries) across multiple commercial, development and
infrastructure teams