Apple Enterprise Management & Endpoint Management

Jamf & Apple Enterprise Management
Expertise in designing and implementing the overall Jamf architecture and strategy, including Jamf Pro, Connect and Protect. Advanced Jamf configurations for device enrollment, application management, compliance policies, and conditional access. Management of macOS, iOS and iPadOS software deployments at scale, including Jamf On-Premises to Jamf On-Cloud migrations and setup of new Apple Enterprise Management infrastructure.

Microsoft Endpoint Manager (MS Intune) & MDM/UEM Solutions
Endpoint management and BYOD solutions using Microsoft Endpoint Manager (MS Intune), Citrix XenMobile, VMware Workspace One and SOTI. Management of iOS, Android, Mac and Windows devices, including conditional access policies, configuration profiles and enterprise application deployment. Experience with MDM/UEM migration projects and mobile device security implementation.

Application Packaging & Wrapping
Compiling and packaging enterprise applications using X-Code, Jamf Composer, iResign and the Intune wrapping tool. Re-signing applications with distribution certificates, renewing provisioning profiles via Apple developer portal, and repackaging macOS PKGs for deployment via Microsoft Endpoint Manager.

Bash Scripting & Automation
Implementation of bash scripting for automation of large-scale deployments with security compliance. Automation of tasks on macOS devices using GitHub Script repositories, including fetching and modifying advanced scripts for organizational environments.

IT Operations & Technical Architecture
End-to-end delivery of infrastructure services, management of multiple strategic and complex programs, and execution of short, mid and long-term strategic plans. Handling migration, modernization and upgrade projects while maintaining adherence to defined SLAs.

Security & Compliance Management
Advanced security management techniques for computers and mobile devices including Configuration Profiles and File Vault 2. Vulnerability and patch management, security hardening of endpoints, and CIS benchmarks compliance module implementation.

MDM, MAM & Licensing Management
Management of Mobile Device Management (MDM), Mobile Application Management (MAM) and software licensing. Managing and implementing macOS and iOS devices using Apple Business Manager (ABM) and the Volume Purchase Program (VPP) for distributing App Store Apps.

Stakeholder & Vendor Management
Collaboration with cross-functional teams, business stakeholders and vendors. Technical presentations and documentation at C-level, creation of HLD and LLD plans, architectural documents, internal KB articles and Technical SOPs.

IT Service Management (ITSM)
Incident Management, Change Request, Critical Incident Management and other IT Service Management activities. ITIL v3 certified with completed ITIL Foundation in IT Service Management. Hands-on experience with ticketing tools such as Service-Now, Service-Aid and Remedy.