11/06/2026 updated
100 % available
Application Support Associate
Pune, India
Worldwide
Bachelor of Engineering (BE)About me
Production and application support Incident, problem and change management SLA monitoring and troubleshooting Root Cause Analysis (RCA) SQL and data analysis Automation and process improvement Agile methodology and teamwork
Technical SupportDevOpsDevelopment SupportOpenShiftOracle SQL DeveloperSplunkJenkins
Production & Application Support
Expertise in production and application support, including troubleshooting complex system errors, delivering second-level support for software applications, and managing user acceptance testing (UAT).
DevOps & Deployment Tools
Proficiency in DevOps tools such as Jenkins, OpenShift, Git, and Splunk for build deployment, service delivery, and continuous integration workflows.
Database Management
Strong knowledge of Oracle, MongoDB, and MS SQL Server for data processing, integration, and record-keeping system support.
Programming Languages
Proficiency in Java, Python, and Shell Script for scripting, automation, and application development tasks.
Cloud Platforms
Hands-on experience with Azure and AWS cloud platforms for application hosting, deployment, and infrastructure management.
Operating Systems
Familiarity with MS Windows, Linux, and UNIX operating systems for system administration and support tasks.
Ticket & ITSM Tools
Experience with ServiceNow (Snow) and BMC Remedy for incident management, ticket tracking, and IT service management.
Development & Collaboration Tools
Usage of SQL Developer, Putty, WinSCP, PL/SQL Developer, Jira, and Confluence for development support and team collaboration.
Expertise in production and application support, including troubleshooting complex system errors, delivering second-level support for software applications, and managing user acceptance testing (UAT).
DevOps & Deployment Tools
Proficiency in DevOps tools such as Jenkins, OpenShift, Git, and Splunk for build deployment, service delivery, and continuous integration workflows.
Database Management
Strong knowledge of Oracle, MongoDB, and MS SQL Server for data processing, integration, and record-keeping system support.
Programming Languages
Proficiency in Java, Python, and Shell Script for scripting, automation, and application development tasks.
Cloud Platforms
Hands-on experience with Azure and AWS cloud platforms for application hosting, deployment, and infrastructure management.
Operating Systems
Familiarity with MS Windows, Linux, and UNIX operating systems for system administration and support tasks.
Ticket & ITSM Tools
Experience with ServiceNow (Snow) and BMC Remedy for incident management, ticket tracking, and IT service management.
Development & Collaboration Tools
Usage of SQL Developer, Putty, WinSCP, PL/SQL Developer, Jira, and Confluence for development support and team collaboration.
Experience
Professional experience10+ years
Freelancer since2025
Languages
EnglishFluent
Project history
Working in Production/Application support and assisting AppDev in deployment of builds via DevOps tools like Jenkins. Responsible for service delivery and BUA. Managing MVAS (Multi Vendor Administrative System) which controls participant data from plan sponsors and processes data for record keeping systems. Also managing MVTC (Multivendor Transaction Compliance) system, which insources cross-vendor compliance services for institutional clients, aggregating data across multiple vendors to reduce audit and compliance risks.
Supported the Vodafone Connect Play Store app enabling retailers to activate prepaid SIMs instantly, Mobile Number Portability, and SimeX. Delivered second-level support for various software applications, executed thorough troubleshooting for system errors, detected technical glitches and relayed bug reports to the Development department. Managed WAS and HTTP server monitoring, conducted analysis, provided ongoing application support, managed UAT, and investigated and resolved complex technical problems reported by clients.
Certificates
DP 203
microsoft2025