Senior RPA Consultant Actively looking for opportunities in RPA

Project Name Cross PCC Check using Automation Anywhere

Client Expedia-(IGT Operations Manila)

Project Description This process involves automation of cross PCC error check which causes financial errors due to tickets
re-booked in wrong PCC. The bot checks for the PCC of originally booked ticket and rebooked ticket
and highlights the discrepancies.



Project Name Automatic Refund Amount Calculator using UiPath

Client Expedia (IGT Operations)

Project Description This project is to automate refund amount calculation process for Expedia (OTA) for the passengers
seeking refunds due to cancellation of their itineraries. This project involves RPA and cognitive learning
for reading fare basis rules written in English language.



Project Name Schedule Change Email Notification using UiPath

Client Expedia

Project Description This process involves automation of sending email notification to the airline customers in case of
airline schedule change. Bot reads the remarks entered by agents and triggers email notification to the
customers regarding the airline schedule change using Navigator Expedia tool.



Project Name Web CPR(Customer profile Research) Automation using UiPath

Client United Airlines

Project Description This project was to automate customer profile search process in United Airlines using Citrix, Web and
desktop application automation.



Project Name Billing Settlement Process Automation using UiPath

Client United Airlines

Project Description This project is to automate BSP (Billing Settlement process) in BPO for United Airlines. The workaround
is to download passenger data from IATA website and create refunds tickets for all passengers and
repeat the process for a list of countries (more than 64).




Project Name Daily Reporting Process Automation using UiPath

Client United Airlines

Project Description This project was to automate DRO process in BPO for United Airlines. Basic work around was to
automate the daily routine processes followed in Excel calculations to share the billing details to the
client. It includes download of 19 different excel sheets from CRM and CMS tools for different LOBs
and publishing the calculated data into the DRO report.



Project Name HKE Tax Refund Automation using UiPath

Client Hong Kong Express

Project Description This project involves automation of tax refund process for the customers seeking refund for the tickets
booked on HKE website. The main workaround was to initiate the applicable tax refund after verifying
customer details and open flights (if closed) from their DCS tool (GoNow).



Project Name ClearTrip Genesys Report Generation using UiPath

Client IGT Internal - ClearTrip

Project Description This project involves automation of report creation for ClearTrip. Bot downloads reports for 20 LOBs
from Genesys tool and creates a consolidated report and shares the same in an email.



Project Name Oman Dashboard Automation using WorkFusion RPA Express

Client IGT Internal - Oman Airlines

Project Description This process involves automation of Oman dashboard by downloading skill data for multiple countries
from CMS tool and uploading the same in a database after creating a consolidated excel sheet. At the
end it refreshes the PowerBI Desktop to refresh the uploaded data.



Project Name SAP (for Invoices) Automation using Automation Anywhere

Client IGT Internal

Project Description This process involves automation of SAP entries after reading PDF invoices using IQ bot. Meta bot
functionality has also been used in this process to make the automation process more speedy and
reliable.

Project Name PSS-DCS (Departure controls system)