Infrastructure Engineer, Microsoft Infrastructure Developer, Consultant

Key Achievements:
* Leading delivery of a project to increase security across a global IT estate for Europe's leading
card payment company.
* Managing a team of 25 Engineers and Architects across France, Germany, Belgium and the
Netherlands.
* Focusing on re-designing Active Directory, building and connecting all servers to a Global SCCM
platform, setting up an Azure platform and creating a golden image for Windows Server 2019 to
ensure all new servers meet PCI standards.
* Developing the overall project plan including tools, templates, PM processes, logs / directories
and QA procedures.
* Deploying Windows 2019 Domain Controllers physical and virtual across multiple countries
* Managing and administrating Exchange 2010, Exchange online Directory and Office 365
* Tracking progress against plans and leading risk / change assessment as well as assurance
activities.
* Ensuring adherence to best practices for project delivery, change control and risk containment.
* Chairing regular project meetings to prioritise all workloads, resolve any issues / bottlenecks
and ensure management in line with project management frameworks and best practices.
* Delivering regular updates to senior management stakeholders on project statuses and the
achievement of milestones.
* Knowledge and expertise in implementing service management frameworks such as ITIL, and a good
understanding of where and how to apply these.
* Document the design, maintenance, hardening and support procedures for Windows 2016 & 2019
* Coordinate ongoing security updates, patches, maintenance routines, and upgrades for the
Microsoft Enterprise
Selected Project / Technical Achievements:
* Completed a global technical rescue project for a complex and demanding client. The project
required me to focus on leading technologies / infrastructure change for Worldline. Established
governance frameworks, undertook change control management, managed risk, held financial
documents and reported to a senior level.
* Ran multiple large-scale technical IT projects and delivered within time and budgetary
constraints across a breadth of sectors.
* Provide analysis of root cause issues and re-engineer resources, processes and systems to improve
efficiency levels.
* Skilled in the development of sourcing strategies, undertaking vendor selection, leading on
contract negotiations and managing service delivery / transition as well as end-to-end vendor
lifecycle management.
* Ability to attract, select, motivate and empower high calibre people (including across matrix
structures), set challenging KPIs and support team members to drive projects successfully and
deliver appropriate solutions.
* Engaged effectively with stakeholders up to Executive level, won trust on transparency, fostered
confidence at all levels to enhance mutual business focus and achieve shared goals.
* Provided client side O365 support for external clients onboarding the O365 service
* Provided user training for new Office 365 users
* Deployed and configured/administered Office 365
* Lead the migration of mailboxes and provided documentation of the migration based on the Standard
Operation Procedures (SOP)
* Configured Email authentication, policy, and reporting protocols (DKIM/DMARC/SPF)
* Performed bulk user/mailbox object modifications using PowerShell.
* Troubleshoot mail flow and mail delivery issues.
* Responsible for troubleshooting migration issues to determine root cause and improving the
migration process
* Carried out remote migrations on a global scale (will involve Out of Hours work to suit the
global locations time zone including some weekends)
* Installed, configured, hardened, troubleshoot and administrated components in a large VMware 6.7
environment centered around best practices, to including vCenter, vCenter Operations Manager,
VMware Update Manager and Virtual Distributed Switch
* Upgraded ESXi hosts and VM guests using VMware Update Manager
* Virtualised physical servers to reduce HW and eventually migrate to new Datacentre
* Experience/knowledge in running scripts (PowerShell) and managing the outputs and any resultant
errors.
* Deployed, configured troubleshoot Citrix Netscalers 12, Citrix Storefront 3, Citrix Appsene,
Citrix Virtual Apps and Desktop7, Citrix PVS available for 4000 users globally.
* Configured and deployed Azure AD, ADFS, Azure AD Connect, Conditional Access, Azure AD Proxy,
SAML and Active Directory Domain Services
* Configuration and deployment experience with Azure Cloud Network Infrastructure: VNET, Azure Site
Recovery, Traffic Manager, Azure Load Balancer, API Gateways, Application Gateways, Azure AD,
Firewalls, Azure Security Centre

Key Achievements:
* Contributing technical expertise in strategic planning and providing multiple related services;
analysing requirements, making recommendations, identifying potential risks, helping in
developing roadmaps and providing the solution(s).
* Functioning as an experts Infrastructure Engineer, responding to incidents about a range of
hardware and software (infrastructure) issues raised; managing and resolving these incidents in a
timely, professional manner.
* Remaining calm and focussed at all times, within a fast-paced environment.
* Working effectively within team and ensuring end goals are understood at all levels.
Selected Project / Technical Achievements:
* Led the Microsoft Exchange and Office365 migration and troubleshooting hybrid mailflow
* Root cause analysis for Xenapp 7.15 performance issues and building new golden image for a Citrix
farm over 300 servers.
* Comprehensive knowledge of Red Hat Linux and centos deployments
* Oversaw 3par Storage recovery and upgrades as well as SQL cluster upgrades
* Daily managing Proofpoint and troubleshooting Mimecast Enterprise Proofpoint
* Successfully managing Server 2012 R2 upgrades to 2016
* Developing scripting to automate deployment of 300 Windows Server 2016 servers
* Creation of VMware 6 cluster migrated over 2000 vm's to the new cluster
* Troubleshooting of HP Enterprise enclosures