07/01/2025 updated
100 % available
Microsoft 365 Admin Support Specialist with 7+ Years Experience
Pasig, Philippines Bachelor's degree in Control and Audit
Adaptive Communication EnvironmentsArtificial IntelligenceTechnical SupportAutomationMicrosoft AzureCustomer ExperienceCloud ComputingDisaster RecoveryDomain Name System (DNS)Information Technology Infrastructure Libraries (ITIL)Identity ManagementInfrastructure ManagementPython (Programming Language)Windows PowerShellAzure Active DirectoryService ManagementMicrosoft SharePointTechnical SalesVirtual MachinesAdministrative OperationsDesign for Manufacturability (Industrial Design)Safety Principles
Microsoft 365 & Azure Cloud Administrator | Cloud Solutions Technical Expertise: Microsoft 365 Administration (MS-900/MS-102 preparation) Full Office 365 deployment, installation, and management / Exchange Online, SharePoint, and OneDrive configuration /DNS management and domain services integration /Tenant-to-tenant and hybrid environment migrations / PowerShell automation for administration tasks / Security, Compliance and Gouvernace etc. Azure Cloud Infrastructure (AZ-104/AZ-305 preparation) Virtual machine deployment and management / Virtual networking (VNets, NSGs) and security / Azure AD identity and access management / Backup, disaster recovery basic Additional Technical Skills: Python scripting basics for automation / ITIL 4 certified service management / CISM (Part 1) security principles / AI and cloud computing concepts / excellent knowledge of tools (DFM, Rave 2.0, RDS etc.)
Languages
EnglishFluentFrenchNative speaker
Project history
Managing enterprise-level Microsoft 365 tenant configurations, implementing security protocols, conducting compliance audits, and leveraging user data for Product-Led Growth strategies.
Provided advanced technical support for Microsoft Office 365 applications, configured mail systems, conducted remote support sessions, managed identity and access configurations, implemented security solutions, and resolved incidents for enterprise customers.
Delivered personalized technical support across CRM platforms and helpdesk systems, managed multi-channel support, and resolved customer issues with analytical problem-solving skills.