Profileimage by Benone Bitencorut IT Systems Senior Architect/Engineer/Support/Administrator | DevOps from Gravata

Benone Bitencorut


Last update: 01.04.2016

IT Systems Senior Architect/Engineer/Support/Administrator | DevOps

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Full Professional) | Portuguese (Native or Bilingual) | Spanish (Elementary)




Windows Server,LINUX server,UNIX,Storage,Servers,Virtualization,OpenSource,VMware,PHP,CSS,HTML,JavaScript,jQuery,Wordpress,IT System Administration,IT Management,IT Consulting,IT Solutions,Programming,Scripting,Shell Scripting,Apache,DNS,Proxy,Firewall,Information Security,Xen,Amazon Web Services,AWS,Webdesign,Web development.

Over +20 yrs working in several diff IT areas with seniority as System Engineering, Sys Admin, Consultant, Solutions Architect, broad experience with Project Management, Incident Management, Change Management, AGILE and ITIL practitioner, Fibre switch zoning, Bkp mgmt, SME +20,000 servers, Windows Servers, deep knowledge of Linux and Free BSD systems, Linux Firewalls, Checkpoint, IDS, routers, F5 solutions, custom monitoring using Nagios, TCP-IP nets achitecture. Several success cases architecting and deploying diff systems for big companies and gov institutions, Cloud Computing, also acting as instructor and developing material and guides for diff system eng and network courses along my career at QI, Senac, Alfamídia, Sisnema, and others. Supporting and troubleshooting Java applications and the needed architecture for large enterprise during more than 6 years. Programming and scripting in several diff languages: C*, VB, PHP, Shell and others. During all this years I acquired a fully understanding of the IT relationship with business scenario that helps to contribute with real improvements and fresh ideas in any IT area.
Dynamic professional, self-motivated, capable of assimilating new knowledge quickly, grouping simultaneous tasks, English fluency, good presentation, broadband experience in work within SLA(X), metrics, work by projects or deliverables, provide and architect IT solutions for customers, excellent self-management, long experience working onsite, also from home/remotely and on-call, delivering results in a fast manner with high productivity.
Willing for relocate overseas, looking for different culture and regions, and work with people around the globe. Sponsorship needed for VISA. US: Evaluate W2, 1099 and C2C job offers.

Project history

04/2015 – Current
Chief Consulting Officer CCO – IT Systems Engineering/Architecture Senior Consultant
  • Team leader, Project and People management.
  • Administration, Support and Architecture of IT Infrastructure Systems
  • Enable customers to deploy applications and new systems, upgrade and improve legacy systems from end to end state
  • Support IT systems 24/7, including mission critical.
  • Data center planning, maintenance and monitoring, Windows/Linux servers administration, virtualization, cloud computing (AWS, Google and OpenStack), network administration.
  • Project Management, define scope, work with aggressive deadlines, excel in deliverables and deadlines within time, used to work in big projects inside and outside Brazil.
  • Change Management for systems deployment
  • Planning and develop the systems architecture helping to choose the best servers, data centers, OS, database, network architecture to utilize in the systems/applications
  • Evaluate the best monitoring solutions for the system architecture based on the business model, utilizing the best monitoring solutions/tools among vendors and open source for the whole IT infrastructure: Windows, Linux, BSD servers, Chassis/Hardware, storages, network devices, Middleware, application, databases, business core and critical mission, among others. Keeping and improving the health, high availability, capacity plan, scalability, redundancy and others. Also reducing costs and improving profits.
  • Create the processes, documentation and workflow for Incident Management following the best practices and ITIL.
  • Act as pre-sales and senior consultant to help in sales force to close deals with new leads and find new opportunities among current customers
  • Delivery and acknowledge the state of art for the system architecture
  • Provide training, L3/Senior support and team lead
  • Evaluate all the TCP-IP layers for the system architecture and provide the best solutions for high availability, networking devices, servers, monitoring, high peek of users utilization, business impact evaluation, DRP among other IT standards
  • Elaborate presentation and drive presentations for board of directors and managers
  • Automation: consultant help to reduce headcount and human engage through automatizing procedures, daily checks, resolving incidents automatically through troubleshooting systems. Helping L1/L2 and other tiers to focus on documentations, processes and others
  • Team leading, helping teammates to find strengths and weakness, create plans reach out professional goals and become senior peers.

07/2008 – 01/2015
System Engineer Advisor (Infrastructure Monitoring Team)
  • Create ITIL processes and workflows to enable team and company to excel
  • Working in projects and external customers outside Brazil
  • Provide complete solutions that enable our customer to grow up, save costs, reduce headcount and excel
  • Utilize AGILE methodology to accomplish big projects in aggressive timelines
  • Incident Management, Change Management, Project Management following ITIL best practices
  • Supporting and troubleshooting Java applications and the needed architecture for large enterprise during more than 6 years
  • Architecture and engineering for several different monitoring tools showing expertise (MOM, SCOM, BMC Patrol, BMC Portal, BMC TMART, Gomez, OEM/OGC, Bladelogic, Onesight Empirix, EqualLogic and others)
  • SME for Linux Monitoring and management. Utilizing BMC Portal, BMC Bladelogic and also Shell scripting and C program to help to automate tasks and reduce L1/L2 work.
  • Team leader for Brazil teammates and project leader for monitoring projects.
  • Monitoring networks, servers, storages, and other devices globally in a large enterprise environment
  • Leading projects working close with PMO and help to improve project processes and fulfill project gaps
  • System Engineer Senior responsible for monitoring over 30.000 servers globally, majority of Linux/Unix servers
  • Solutions for monitoring tools automation and workflow
  • Act as a knowledge reference among the L1 team
  • Working based on ITIL & Delivery high metrics within SLA
  • Act as Senior to assist global peers
  • Certified ITIL V3 internally
  • Several customer satisfaction cases
  • Coordinate efforts with L2 to reduce L1 queue TT´s amount in 85% treating the root causes saving resources and money
  • First team member in Brazil helping to interview/hire current team as well onboarding and coaching them
  • Working as script reference to automate Windows and Linux actions
  • Deliver several TAS/INC/WOW´s within SLA
  • Engage customer as POC
  • Delivery 100% External monitoring to G2G
  • Delivery 100% Linux Production/DR monitored environment architecting an automated solution using BMC Portal and CMDB
  • Maintain Gomez Environment green
  • Engage with diff teams and leaderships globally with several customer success cases and Sr. Managers and Directors recognition
  • Interview/Hire/Coaching new teammates
  • Act as technical reference, coaching and training other teammates
  • Training & Coaching Brazil and Malaysia team in Portal, Gomez, and other technologies

04/2007 – 07/2008
Data Center/Linux Senior Systems Engineering/Outsourcing at Perdigão SA
  • Project leading, Incident Management, Change Management ITIL
  • IT Senior consulting on-site for Avipal/Perdigão contract & Team Leadership
  • SAN FC Fabric administration (Dell/EMC) Multi-Switched PowerVault Fibre Channel Switches, CX-300 storages, PowerEdge servers w/ HBAs, FC Switch Zoning, SP balance, Navisphere
  • Implementing several IT solutions
  • Entire Data Center Migration success case
  • L1/L2 coordination & coaching
  • ESX VM´s deployment, virtualization engineering, P2V migrations.
  • Knowledge transfer, technical & process documentation, Feed Knowledge Base, Storage, Backup, OS, App advanced support
  • Maintain and expand contract saving expenses to the customers and profits growth
  • ITIL methodology deploy and ISO9001 audit team

01/2006 – 03/2007
Linux Consulting/Instructor
  • SAN consulting for different companies with diff SAN environments, normally EMC/Dell FC Fabrics, NAS experience
  • Linux Instructor for advanced courses
  • IT Sr. Consulting for several important contracts
  • Outsourcing consulting for external customers
  • Knowledge transfer to the L1/L2 support team
  • Several success cases with LEP and SMB customers
  • Project Manager for several projects
  • Offer Business solutions to current and new customers & Client wallet growth
  • Speaker about company products and new technologies
2005 – 01/2006
  • Management Linux Nets with Debian
  • Modules: Fundaments, Firewall, Samba, DNS, Mail Exchange, VPN, Web Server and Proxy, Advanced modules, security, and others.

2002 – 2005 Universo Informática
Commerce of hardware, Net Management, and IT solution provider
  • Support team management
  • Maintenance and capitation of new customers through technical meetings and presentations & Client wallet growth
  • Technical reference for Linux/Windows servers for consulting
  • Integration and automation of multiple OS environments and open source apps with Microfosft solutions
  • Offer IT solutions based on BI and mixed environments with Open Source and proprietary products

2004 – 2005 SENAC – Serviço Nacional de Aprendizagem Comercial
Network Administration Instructor
  • Teaching Net Management, DOS, TCP-IP, Linux Server, Linux Security, Windows 2000 Server, Windows 2003 Server, Widows Server Security, Windows, Office, OpenOffice, Internet, Hardware, Flash, Dreamweaver, Fireworks, HTML, PHP, MYSQL.

Local Availability

Only available in these countries: Brazil
Accepting offer in Brazil and other countries. Also Home Office/Remote.

I enclose my CV for your information with several details about my background and experience.

I have been working as systems engineering and architecture over +21 yrs, I'm a trully self-study-starter-motivated-managed, highly capable of acquire new knowledge and adapt to new technologies.
I'm also seeking new challenges and overseas opportunities. I also accepting relocating; Sponsorship may be needed. For US: Evaluate W2, 1099 and C2C job offers.

Long experience Unix and Linux Servers diff distros. Windows Server till current versions.
Virtualization with VMWare, KVM, XEN and Hyper-V.
Architecture and support of OpenStack, AWS and Google Cloud.
Long experience supporting LAMP Hosting and Java Production Environments.
Architecture of fast and automated image deployment for new VM's.
Monitoring and pro-active support of Java and Weblogic environments.
Systems integration and automation through scripting and programming.
Team leading and people management, highly independently and auto-sufficient, usually travel for global projects and work remotely with minimal supervision.
Long experience troubleshooting applications via logs and others.
Acrhitect, deploy and support of mission critical, high availability systems, servers migration Physical to Virtual.
Incident, problem, change management following ITIL.
Experience from large enterprise to SMB customers. From small to big projects utilizing AGILE.
Mission Critical and LE 24/7/365 support.

Great soft skills, experience in presenting projects and ideas for big customers, boards of directors and managers.
Profileimage by Benone Bitencorut IT Systems Senior Architect/Engineer/Support/Administrator | DevOps from Gravata IT Systems Senior Architect/Engineer/Support/Administrator | DevOps