10/30/2023 updated

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Business Process Analyst | BPM/ERP/MRP Expertise | Lean6Sigma Black Belt | Erfolg=Resultate

Utrecht, Netherlands
Only remote
Wirtschaftsingenieurwesen (BsC) - INES6
Utrecht, Netherlands
Only remote
Wirtschaftsingenieurwesen (BsC) - INES6

Profile attachments

CV - Bernd Wenger

Automotive IndustryBusiness Process ManagementCustomer Relationship ManagementServicio al ClienteEnterprise Resource PlanningForecastingLean ProcessesLean Six Sigma Black BeltScrum MethodologyMicrosoft Power BISalesforce.ComCertified Scrum MasterAris SoftwareContinuous OptimizationKpi Reporting
  • Lean Manufacturing (Lean Six Sigma Black Belt)
  • BPM Implementierung und praktische Unterstützung (Aris)
  • Vom Konzept zur Implementierung von sinnvollen KPI's
  • Vom Konzept zur Implementierung von praktischen und sinnvollen Dashboards in Power BI
  • Agile/Scrum Methoden (Zertifizierter Scrum Master)
  • ERP Continous Improvment Beratung (Basis Prozesse wie z.B. Order2Cash, Plan2Produce, Procure2Pay, etc.)
  • Salesforce.com CRM Beratung und Prozessverbesserungen
    (Lead-Account-Opportunity mit Qualifikationsprozessen)
  • MRP (Aufsetzen von sinnvollen Part Parameters, Minimum Levels, Reorder Points, Forecasting, generelle Konfiguration)
  • Microsoft Produkte (Excel, Power BI, Power Query, etc..)
  • Jahrelange Erfahrungen im Mittelstand (Fahrzeug und Fensterbau in Österreich, Produktion von Selbstklebenden Materialien für die Automotive und Pharmaindustrie in den Niederlanden und USA)
  • Position für Position hochgearbeitet, vom Planer/Sachbearbeiter zum Hauptverantwortlichen für den Europäischen Kundendienst.
    Gelebte Erfahrung.
  • Motto: Nur realistische und praktische Lösungen sind umsetzbare Lösungen. Das Resultat zählt.

Languages

GermanNative speakerEnglishFluentDutchFluent

Project history

Senior Business Analyst

FLEXcon Europe Ltd.
* Leading process teams, evaluating business processes, anticipating requirements, uncovering areas
for
improvement, and developing and implementing solutions.
* Working closely with Executive Team to assign business process owners and to ensure ample
resources
are allocated to process teams.
* Leading ongoing reviews of business processes and development of optimization strategies.
* Ensuring solutions meet business needs and requirements whilst maintaining cost efficiency.
* Monitoring deliverables and ensuring timely completion of projects.
* Member of Management Team

Customer Service Manager Europe

FLEXcon Europe Ltd.
* Managing Technical Front-End Team of 3 direct and 19 indirect reports
* Performance management (1;1, SMART Objectives, Appraisals)
* Champion for Continuous Improvement in Process & Quality
* Creation of SMART KPI's
* Leader of global CRM (Salesforce.com) implementation project for EMEA
* Leader of global process alignment of front end for EMEA
* Member of governance counsel for global CRM (Salesforce.com)

Project Leader Technical Customer Service

FLEXcon Europe Ltd.

Project Leader Construction (Window and Facade Systems)

Amari Austria

Architecture & Civil Engineering

250-500 team member


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