03/16/2026 updated

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Technical Project & Program Manager | ICT | Cloud | Telecom | Enterprise IT

Amsterdam, Netherlands
Worldwide
Bsc. Electrical Engineering
Amsterdam, Netherlands
Worldwide
Bsc. Electrical Engineering

Profile attachments

Profile Bernhard Fleischhacker 260213.pdf
Profil Bernhard Fleischhacker DE 260213.pdf

About me

Senior techno-commercial program leader with 30+ years international experience delivering complex ICT, telecom and cloud initiatives. Leads teams in multi-vendor environments, ensuring stakeholder alignment, governance, risk control and accountable delivery from strategy through go-live and BAU.

TelecommunicationsBusiness Performance ManagementBusiness PlanningBusiness RequirementsCloud ComputingConsultingDigitizationGovernanceInfrastructure ManagementInternational SalesIPTVProject ManagementOperations Support SystemsRisk AnalysisService DeliveryService ManagementService QualitySystems IntegrationUser AssistanceDependency ManagementTeam ManagementOSS/BSSCloud MigrationDigital Rights Management
Senior program, project, and transformation leader with 25+ years
of international experience delivering complex ICT, telecom, video,
cloud, and digital transformation initiatives and critical infrastructure
programs across Europe, EMEA, and global markets.
Experience spans hands-on senior delivery roles and program-
level leadership and consulting engagements, including founding
and running a project management and transformation consulting
practice with commercial and P&L responsibility in multi-country,
multi-vendor environments.
Strong background in large-scale system integration, cloud
migration, OSS/BSS, service delivery and service operations, and
full-lifecycle delivery from planning through service readiness, BAU
handover, and ongoing service management
Proven in establishing delivery governance, PMO structures, risk
and dependency management, and leading cross-functional teams
(direct and indirect reports) using classic, agile, and hybrid delivery
models.
Comfortable operating at the interface between technical delivery
teams and non-technical business stakeholders, ensuring alignment
between solution design, delivery execution, and business
objectives.
Regularly works with senior stakeholders and CxO-level
management to translate complex initiatives into clear delivery plans
and measurable outcomes, with a focus on customer proposition,
service quality, and commercial and operational performance
improvement.
Open to freelance, contract, or permanent senior roles where
structured and pragmatic delivery, accountability, and stakeholder
alignment are critical.

Languages

GermanNative speakerEnglishFluentDutchGoodSpanishGood

Project history

Service Delivery Manager

Dutch Holding

Banking & Financial Services

50-250 team member

Enterprise Digital Workplace & Cloud Migration
  1. Led enterprise cloud migration and digital workspace transformation
  2. Established governance framework and PMO reporting
  3. Coordinated IT, security and business stakeholders
  4. Ensured controlled migration and operational handover to BAU
  5. Senior executive client support and operational guidance

Senior Project Manager

Telefonica O2

Telecommunications

1000-5000 team member

Billing Platform Development & Migration
  1. Led agile development and rollout of new billing platform for mobile services
  2. Coordinated IT, product, operations and external vendors during phased migration
  3. Managed end-to-end activation, data migration and commercial launch readiness
  4. Ensured governance, testing, cutover planning and controlled transition to BAU

Program Manager

Infosys

Internet & IT

1000-5000 team member

Piloted 10G broadband, VoIP and IPTV services in hybrid cloud environments
Managed system integration across OSS/BSS, CPE and network platforms
Ensured service readiness, testing and operational stabilisation
Enabled first-market commercial launch within group affiliates

Senior Technical Project Manager

Liberty Global

Telecommunications

1000-5000 team member

Scope: Multi-country Horizon4 / TV360 telecom transformation

  1. Led multi-stream program across 6 EU markets, migrating 5M+ users to AWS
  2. Coordinated cross-functional IT, network, product and vendor teams
  3. Chaired steering meetings and managed risk, dependencies and escalation
  4. Delivered next-generation video entertainment and digital services through structured go-live and BAU transition

Program Lead

PMC First project management consult

Internet & IT

< 10 team member

Telecom Operator (GCC) – User experience & OSS/BSS Audit & Optimisation

Executed 3 large audit and user experience measurement programs every other year

  1. Directed nationwide service and IT audits across fixed and mobile networks
  2. Identified operational gaps and improved readiness by 35%
  3. Coordinated vendors and internal IT teams for remediation roadmap
  4. Strengthened KPIs across fulfilment, assurance and billing
  5. Developed and executed robotic end user experience testing end-to-end across all data centers
  6. Carried out international benchmark between 5 large telecommunication service providers

Principal Consultant

Huawei Technologies Co UK Ltd

Telecommunications

>10.000 team member

Convergence & Digital Innovation Programs
  1. Led 2 innovation initiatives from concept through PoC to launch
  2. Facilitated executive workshops and architecture discussions
  3. Supported go-to-market strategy and service commercialisation

Regional Program Manager

Nagravision

Internet & IT

500-1000 team member

  1. Regional IPTV & VOD Deployment (GCC)
  2. Established regional office in Dubai and led local delivery organisation
  3. Delivered 2 turnkey IPTV/VOD platforms for GCC operators
  4. Managed multi-vendor system integration across OSS/BSS, content security and network layers
  5. Controlled contracts, SLAs and commercial scope, generating $5M+ program revenue

General Project Manager

Nokia

Telecommunications

5000-10.000 team member

Deutsche Telekom Croatia – IPTV Turnkey Program (€25M+)
  1. Delivered full turnkey IPTV solution including network, CPE and platform integration
  2. Managed commercial bid, contract fulfilment and SLA governance
  3. Led international project team and vendor ecosystem
  4. Achieved 15% EBIT and secured multi-year SLA extension

Certificates

Executive MBA

PwC Academy

2022

SAFe Scaled Agile Framework

Infosys

2022

SCRUM Product Owner Accredited Certification SPOAC

International Scrum Institute™ (Scrum Institute)

2021

Scaled Scrum Expert Accredited Certification SSEAC

International Scrum Institute™ (Scrum Institute)

2021

Scrum Master Certified (SMC

International Scrum Institute™ (Scrum Institute)

2021

AWS Cloud Fundamentals

Amazon Web Services

2021

GCP Cloud Fundamentals

Google

2021

PMP Certified

Project Management Institute

2018

PMI-ACP PMI Agile Certified Practitioner

Project Management Institute

2018

TMF Revenue Assurance Foundation Level

TM Forum

2018

TMF Career certified framework transformation

TM Forum

2017

TMF Career Certified Business Development Manager

TM Forum

2016

Senior Project Manager - IMPA Level B

GPM Deutsche Gesellschaft für Projektmanagement

2011

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