03/30/2023 updated
100 % available
UX Researcher - 12 years experience
Herne Bay, United Kingdom
Only remote
BA Hons Fine Art 2 - 1Tender ManagementUser Experience (UX)ResearchBusiness RequirementsEthnographyField ResearchFocus GroupGoogle AnalyticsInformation ArchitecturePersona (User Experience)Usability TestingUser StoriesPresentationsSurveysUser Research
UX research is all about people. For me, this is what makes it the most exciting area of tech!
I have worked across UX projects of all shapes and sizes, since 2011 that ultimately help people to get on with their lives, including: NHS, Croydon Council, Kent County Council, Confused.com, Human Race, MSIF, Admiral Insurance Group, Explore Kent and many more...
I have worked within an agency multi disciplinary team. Given the smaller scale of this team, I have been fortunate to be instrumental in the end to end UX research project journey - from proposals and tenders, to strategy/planning, full implementation of methodologies, all the way through to IA and supporting UX/UI design.
Skills
I have experience of a vast range of UX research methods and am very confident in choosing the right tools to gap-fill knowledge. I am capable of planning and delivering just the right amount of research to achieve success; balancing user needs, business requirements and content delivery.
Tools
I have worked across UX projects of all shapes and sizes, since 2011 that ultimately help people to get on with their lives, including: NHS, Croydon Council, Kent County Council, Confused.com, Human Race, MSIF, Admiral Insurance Group, Explore Kent and many more...
I have worked within an agency multi disciplinary team. Given the smaller scale of this team, I have been fortunate to be instrumental in the end to end UX research project journey - from proposals and tenders, to strategy/planning, full implementation of methodologies, all the way through to IA and supporting UX/UI design.
Skills
I have experience of a vast range of UX research methods and am very confident in choosing the right tools to gap-fill knowledge. I am capable of planning and delivering just the right amount of research to achieve success; balancing user needs, business requirements and content delivery.
- User research: ethnography/field studies, interviews, focus groups, surveys, card sorting, tree testing
- Usability testing, first click testing, five second testing
- Personas, user stories and user journey mapping
- Information architecture
- Heuristic review
- Competitor analytics
- Data and analytics
- Research reports and presentations
- Stakeholder managment
Tools
- Miro
- Usertesting.com
- Usability Hub
- Optimal Sort
- Google analytics
- Lookback
- Hotjar
- Treejack
- First click testing
Experience
Professional experience10+ years
Freelancer since2011
Languages
EnglishNative speaker
Project history
Experience/skills gained
Work at a strategic level feeding into project proposals, pitches and research design. Implement
research and present UX findings. Extensive experience of:
* Surveys
* Remote and moderated interviews, workshops and focus groups
* Ethnography
* Card sorting, tree testing
* Remote/moderated usability testing
* Heuristic evaluation and content audits
* Competitor analysis
* Google Analytics, Hotjar, Inspectlet
* Information architecture: personas, user journeys, user stories, sitemaps and taxonomies.
* Communicate and present recommendations and rationale clearly and professionally.
Work at a strategic level feeding into project proposals, pitches and research design. Implement
research and present UX findings. Extensive experience of:
* Surveys
* Remote and moderated interviews, workshops and focus groups
* Ethnography
* Card sorting, tree testing
* Remote/moderated usability testing
* Heuristic evaluation and content audits
* Competitor analysis
* Google Analytics, Hotjar, Inspectlet
* Information architecture: personas, user journeys, user stories, sitemaps and taxonomies.
* Communicate and present recommendations and rationale clearly and professionally.
Experience/skills gained
I managed a range of successful digital projects for public and private sector clients across the UK.
* Time and resource forecasting - managing production workflow. Budget management.
* Co-ordinating, organising and recording communications for project team and clients effectively.
* Quality assurance: branding, technical testing, and functional requirements.
* Stakeholder management.
I managed a range of successful digital projects for public and private sector clients across the UK.
* Time and resource forecasting - managing production workflow. Budget management.
* Co-ordinating, organising and recording communications for project team and clients effectively.
* Quality assurance: branding, technical testing, and functional requirements.
* Stakeholder management.
Experience/skills gained
I provided communications advice and support to hundreds of teams within KCC.
* Lead on CMS and communications best practice training - creating standards and policies.
Copywriting, plain English and proofreading.
* Graphic design, branding, artworking and image sourcing.
* Web editing, publishing, advising and directing campaign site creation.
* Line management, delegation and managing workflow within a team. Copyright and data
protection knowledge and guidance.
* Budget management.
I provided communications advice and support to hundreds of teams within KCC.
* Lead on CMS and communications best practice training - creating standards and policies.
Copywriting, plain English and proofreading.
* Graphic design, branding, artworking and image sourcing.
* Web editing, publishing, advising and directing campaign site creation.
* Line management, delegation and managing workflow within a team. Copyright and data
protection knowledge and guidance.
* Budget management.