Product Owner / Lead

Luxoft BV; ASML

Luxoft BV a DXC company Netherlands
ASML - DevOps Management Product Owner / Scrum Master

Product Owner / Lead (May 2020 - October 2020)

* Highly responsible for product for Devops management for delivery teams
* Manage the stakeholders and digital aspects

IT Project Manager

PrioTicket

PrioTicket Netherlands
Online booking systems IT Project Manager

IT Project Manager (February 2020 - March 2020)

* Manage the IT projects for online holiday booking systems
* Manage IT costs and deliveries
* Manage the technical deliveries for applications based on Java and REACT.

Technical Lead

Cognizant Technology Solutions; ING Insurance

* Technical and Functional Lead for Internal risk applications.

Roles and Responsibilities

* Functional and Technical Support following the process model - incident management,
Problem Management and Change Process.
* Executing the daily checks.
* Installation of Software and creation of Credentials for existing users.
* Installation of patches.
* Worked on monitoring of application involving MFT, to check the transfers of files from
source to destination.
* Monitoring of all applications using HPOM and jobs through TIDAL.
* Supporting Risk and Data modeling applications. Synchronization & activating applications
from Server using Remote Desktop and Putty (UNIX).
* Calculating the trend analysis for all the incidents, problems and changes, this helps in
optimizing the process and minimizing the defects.
* Batch jobs are ran for starting and stopping the application. It also involves start and stop
of servers. Checking the instances on RHEL Server. It includes monitoring the CPU usage and
process check.
* Installing & configuring applications in Dev, Test, and Acceptance and Production
environments.
* Creating the Batch Scripts for schedulers near to automation.
* Configuration issues which involve functional and technical support.
* Analysis for error details in Log files when a software installation fails.
* Testing on the applications of ING on Remote Machines & take appropriate action.
* Generating the complex Reports for customers by SQL code/queries. Also supporting
COGNOS reporting servers.
* Regression Testing for Pre and Post implementation checks.
* Involving in Migration Projects during the split of modules.
* Providing first time resolution using CRM VSM and HP Service Centre.
* Responsible for cross-connecting multi-plat formed systems and providing website traffic
strings for tech support communications.
* Providing the latest updates on the priority incidents to the Platform lead & stakeholders
and taking all the escalated incidents to the point of resolution at the earliest and ensuring
the Risk mitigation plan is up to dated.
* To develop and monitor project schedules and timelines to identify and meet critical mile
stones.
* To facilitate the delivery of the Solution Maturing phase of the project by managing the
development and approval of Incident Solutions & Technical Solution.

Tools & Technologies
Java, COGNOS, Peregrine

Project: Patches for Sophos and Citrix as on demand.

Technologies: Sophos and Citrix xenApp. Date: June 2009 till Dec 2011.

Technical Lead

Cognizant Technology Solutions; JP Morgan Chase

Technical Lead for 2 teams: UNIX and Core Java Support.

Roles and Responsibilities

* Troubleshoot, coordinate, and manage interface issues through to resolution
* Crisis/Incident Management, escalating with appropriate urgency. Ensuring team follow the
prescribed incident & problem management process
* Responsible for minimizing downtime/outages/issues of all systems supported on shift.
* Support team members on need basis and keep the team motivated in agile format.
* Working on SWIFT standards (trades) for requirement analysis.
* Installation of patches in Red Hat LINUX Server.
* End to end maintenance of RHEL Servers.
* Create custom system or process Hand book as needed.
* Restructuring & Tailoring the complex business & strategy process and presenting it to the
clients for approvals.
* Chairing client review meeting with offshore delivery & service managers to discuss business
improvement procedures and ensuring that the same is followed strictly within the
workgroup.
* Create custom system or process Hand book as needed.
* Troubleshooting the log files to get the java error codes and fixing them.
* Monitoring of WebView MQ as a part of daily checks.
* Provide subject matter expertise in some or all of the following business processes: Trade
Processing, Static Data Management.
* To work with the Delivery Integration Team to ensure that all relevant Teams within client
and alliance teams are engaged to deliver the service at Implementation.
* Worked on Fund Accounting, Securities Lending.
* Develop scripts to handle special requests such as ad-hoc reports and queries.
* Report generation for Account Receivable (AR) using SQL queries.

Tools & Technologies
Core Java, SQL, Mainframes, TLM, Tomcat Apache.

Analyst

Amdocs; Bell Canada

Analyst for Incident Management team and working as incident manager.

Roles and Responsibilities

* Troubleshoot, coordinate, and manage interface issues through to resolution
* Technical Support Engineer
* Providing the 1st and 2nd line support to all users.
* Incident Management activities.
* Updating the applications Version, using Patch management.
* Fixing MS office issues.
* Fixing Slow system response issues.
* Preparing MIS reports of team.
* Acting as first POC for End users.
* Responsible for supporting entire software network for end users, including internet,
intranet, and Ethernet systems.
* Daily tasks also include complete administration of user's accounts and mailboxes.
* To troubleshoot all escalated issues faced by the team members and give training about any
new implementations to the team.
* Cross-verify the Telecom usage details of the Bill using SQL/TOAD, here we check the Usage
details of the corresponding Invoices.
* Also, updating the financial Impact Assessment (IAs) for Client.

Scrum Master, Product Owner / Lead, IT Project Manager

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Product Owner / Lead

IT Project Manager

Technical Lead

Technical Lead

Analyst

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