02/12/2023 updated
100 % available
ITIL Process Consultant
India
Only remote
Masters of Computer ApplicationAutomationBillingBMC Remedy Action Request SystemChange ManagementConfiguration Management DatabasesConfiguration ManagementEthical HackingInformation Technology Infrastructure Libraries (ITIL)IT Service ManagementSystem Center Configuration ManagerProcess AutomationMicrosoft SharePointHardware Asset ManagementSplunkIT Operations Management
Here's a quick rundown of my experience and qualifications.
* I worked for Capgemini as an ITIL consultant and previously worked for Atos Global as an asset and configuration manager.
* ITIL Foundation, Hardware Asset Management (ServiceNow), Certified Ethical Hacking, and Splunk Fundamental are certified.
* Almost 7 years of experience on the same profile
Skills:
* Service asset and configuration management (SACM), System Center Configuration Manager (SCCM), Configuration Management DataBase (CMDB)
* Tools - ServiceNow, Point of Business (POB), BMC Remedy, MS Office, SharePoint
* Automation—Incident Reduction, Change Management, Configuration Process Automation, Billing Cycle Based on CMDB Records
* Knowledge of and experience with ITAM, ITOM, ITSM, and ITIL concepts such as incident, problem, and change management
* I worked for Capgemini as an ITIL consultant and previously worked for Atos Global as an asset and configuration manager.
* ITIL Foundation, Hardware Asset Management (ServiceNow), Certified Ethical Hacking, and Splunk Fundamental are certified.
* Almost 7 years of experience on the same profile
Skills:
* Service asset and configuration management (SACM), System Center Configuration Manager (SCCM), Configuration Management DataBase (CMDB)
* Tools - ServiceNow, Point of Business (POB), BMC Remedy, MS Office, SharePoint
* Automation—Incident Reduction, Change Management, Configuration Process Automation, Billing Cycle Based on CMDB Records
* Knowledge of and experience with ITAM, ITOM, ITSM, and ITIL concepts such as incident, problem, and change management
Experience
Professional experience0 - 5 years
Languages
EnglishFluentHindiNative speaker
Project history
Coordinating with other process owners to design and define the CMDB structure for the customer and
responsible for the following:
* Review customer requirements documents and compare them with the organization's standard
defined structure and discuss the same with the account and process executives to provide the best
services.
* Preparing the high-level CMDB model for the customer.
* Deciding the CI classes and categories based on device types and technologies, and their ownership
in Future Mode of Operations.
* Develop CMDB (Configuration Management) interface with process owners to integrate CMDB
information into Asset Management, Incident Management, Problem Management, Service Integration
and Management (SIAM), Release Management, Change Management, Service Requests, and other
ITIL processes
* Engaging with the respective technical and tool team to design the tool structure and process
workflow.
* Completing the paper process to design and verify the same in the tool.
* Maintaining CMDB data as a single source of information for different stakeholders like Group Internal
Audit, IT Risk Team, Governance Team, Information Security Team, International IT Heads, Jira
Admins, Project Account Authorities, etc.
* Defining CMDB Governance and SDRM (Service Delivery Reference Manual) Document.
* Responsible for IT Software Asset management / Documentation Management for License Database
and Renewal, Contracts database and Renewal, Software lifecycle maintenance, and Renewal.
* Implementation and admin for ServiceNow Discovery, Global Correlation Engine, Manage Engine,
Waterfall process model, BMC ADDM Discovery to discover CIs from Network, Windows, Linux,
Database, Applications, etc. End to End CI relationship discovery and cross-verification on regular
intervals
* Knowledge and experience with ITIL concepts, Involved in process automation for Incident Reduction
and Change and Configuration Process automation
responsible for the following:
* Review customer requirements documents and compare them with the organization's standard
defined structure and discuss the same with the account and process executives to provide the best
services.
* Preparing the high-level CMDB model for the customer.
* Deciding the CI classes and categories based on device types and technologies, and their ownership
in Future Mode of Operations.
* Develop CMDB (Configuration Management) interface with process owners to integrate CMDB
information into Asset Management, Incident Management, Problem Management, Service Integration
and Management (SIAM), Release Management, Change Management, Service Requests, and other
ITIL processes
* Engaging with the respective technical and tool team to design the tool structure and process
workflow.
* Completing the paper process to design and verify the same in the tool.
* Maintaining CMDB data as a single source of information for different stakeholders like Group Internal
Audit, IT Risk Team, Governance Team, Information Security Team, International IT Heads, Jira
Admins, Project Account Authorities, etc.
* Defining CMDB Governance and SDRM (Service Delivery Reference Manual) Document.
* Responsible for IT Software Asset management / Documentation Management for License Database
and Renewal, Contracts database and Renewal, Software lifecycle maintenance, and Renewal.
* Implementation and admin for ServiceNow Discovery, Global Correlation Engine, Manage Engine,
Waterfall process model, BMC ADDM Discovery to discover CIs from Network, Windows, Linux,
Database, Applications, etc. End to End CI relationship discovery and cross-verification on regular
intervals
* Knowledge and experience with ITIL concepts, Involved in process automation for Incident Reduction
and Change and Configuration Process automation
Support the Service Management Processes and Financial Processes, by providing an accurate
and enterprise-wide representation of the internal and customer's IT services and IT infrastructure
information.
Maintain all the supported Configuration Items with agreed accuracy and completeness in the CMDB.
* Includes ADD/Update/Delete a CI record in CMDB for all the supported customers.
* Maintain CI-CI relationships as per the customer infrastructure and SNOW architecture
* Track and maintain an accurate inventory of all assets throughout their life cycle.
* Manage IT Asset and configuration management process and Ensure data accuracy of Asset and
configuration management database (CMDB).
* Maintain agreement with Key Performance Indicators with an accuracy of 99%.
* Co-ordination with Vendor & Procurement team to achieve results as per the SLA's defined.
Reconciliation of data in CMDB to sync the CMDB with various monitoring & automation tool
* Syncing CMDB with various monitoring tools such as SCOM, NAGIOS, NETCOOL so that the alerts
can be generated in the Monitoring tool and can be sent over to ServiceNow as an Event/Incident via
standard Event Management procedures and defined business rules.
Deliver monthly reports to the Delivery Manager, Project Authorities and the customer.
* Includes all the billable/invoiced and supported CI's
* The CI's which were decommissioned with authorized/approved change.
and enterprise-wide representation of the internal and customer's IT services and IT infrastructure
information.
Maintain all the supported Configuration Items with agreed accuracy and completeness in the CMDB.
* Includes ADD/Update/Delete a CI record in CMDB for all the supported customers.
* Maintain CI-CI relationships as per the customer infrastructure and SNOW architecture
* Track and maintain an accurate inventory of all assets throughout their life cycle.
* Manage IT Asset and configuration management process and Ensure data accuracy of Asset and
configuration management database (CMDB).
* Maintain agreement with Key Performance Indicators with an accuracy of 99%.
* Co-ordination with Vendor & Procurement team to achieve results as per the SLA's defined.
Reconciliation of data in CMDB to sync the CMDB with various monitoring & automation tool
* Syncing CMDB with various monitoring tools such as SCOM, NAGIOS, NETCOOL so that the alerts
can be generated in the Monitoring tool and can be sent over to ServiceNow as an Event/Incident via
standard Event Management procedures and defined business rules.
Deliver monthly reports to the Delivery Manager, Project Authorities and the customer.
* Includes all the billable/invoiced and supported CI's
* The CI's which were decommissioned with authorized/approved change.
Certificates
Hardware Asset Management in ServiceNow
Udemy2022
Splunk Fundamental
Splunk2021
ITIL Foundation
PeopleCert2019
Certified Ethical Hacking
EC Council2019