09/06/2022 updated
Live Chat, Lead Generation, Customer Care
I offer traditional PA / VA services such as presentation creation, word processing, data entry, live chat, lead generation, customer care and phone support. I have extensive experience with high profile individuals and specialise in the virtual industries. I enjoy assisting people from all walks of life and have experience working with start-ups and sole traders.
As a fully freelance professional and not someone looking to substitute my income you can rest assured of my reliability and ability to turn around all work in a timely manner.
Summary: I have worked as a VA for different companies and have office customer service, live chat, email support, sales and recruitment experience. Examples of some companies that I have worked for prior to going freealnce are the Ready Chat, Long and Foster, Her Realtors, Time Warner Cable and At&t. I have expeience of working on MS Word, Excel, Power Point, MS Access, Slack, Gmail, Desktops and Mac.
I am highly experienced and understand the need for client confidentiality.
Education Summary: I have done BBA (Marketing) also have a cirtificate of (logic and critical thinking).
Languages
Project history
In this company I had to interact with customers of luxury real estate websites of US through live chat and emails. I Had to convert website visitors into potential leads. They required excellent chat quality, maintained response time and no chat errors. And I did that for 3 years. I did internal and external communication using slack and gmail as well. Also handled company owned facebook page live chat as well.
It was a transportation company and I was responsible for sending emails to clients, also had to ensure on time loading and unloading of the goods. I had to communicate with different business owners (importers and exporters) via emails, calls, texts and had to send them the fare rates and I had to persuade them to send their goods using our containers. I had to act as a customer care agent for incoming calls.
This was a call center and we used to do B2C sales and I had to sell TV Internet and home phone bundles for America’s major TV, home phone and internet service providers Time Warner Cable. I was also responsible for sending emails as well. We had to resolve issues for the incoming customers as well and we had to record their complaints as well by providing them with a system generated complaint number. During this time I also worked on another campaign which was B2B Merchant Cash & Capital where I had to call different businesses and provide them with all the details about our financial products (Additional working capitals). I had to close the sale if someone was interested in. During all the time I had to take notes as well.