12/30/2024 updated
100 % available
Customer Support Specialist with CRM Expertise
doha, Qatar HND in Computing
Business To BusinessCustomer Relationship ManagementCustomer ExperienceServicio al ClienteCustomer Communications ManagementDigitizationRecruitmentStreamlineTask ManagementOrder PickingCustomer SupportOnboarding
Customer Interaction & Support
Experienced in handling customer inquiries via phone and email, resolving issues with professionalism and efficiency.
CRM Management
Proficient in managing and updating customer interaction records systematically.
Communication
Strong verbal and written communication skills, ensuring clear and effective exchanges with clients.
Organizational Skills
Systematic approach to task management, ensuring timely completion of onboarding and follow-ups.
Digital Transformation in Customer Support
Enhanced skills in adapting technology to streamline support processes and improve customer experience.
Customer Service Excellence
Focused on improving customer communication, query resolution, and satisfaction in B2B environments.
Product Sourcing and Order Fulfillment
Experienced in sourcing products from international suppliers, ensuring proper documentation for imports, shipment coordination, and timely delivery to clients.
Experienced in handling customer inquiries via phone and email, resolving issues with professionalism and efficiency.
CRM Management
Proficient in managing and updating customer interaction records systematically.
Communication
Strong verbal and written communication skills, ensuring clear and effective exchanges with clients.
Organizational Skills
Systematic approach to task management, ensuring timely completion of onboarding and follow-ups.
Digital Transformation in Customer Support
Enhanced skills in adapting technology to streamline support processes and improve customer experience.
Customer Service Excellence
Focused on improving customer communication, query resolution, and satisfaction in B2B environments.
Product Sourcing and Order Fulfillment
Experienced in sourcing products from international suppliers, ensuring proper documentation for imports, shipment coordination, and timely delivery to clients.
Languages
EnglishNative speaker
Project history
Maintained customer interaction records using CRM software, supported procurement teams, collaborated with cross-functional teams, and provided recommendations for improving product offerings and customer service strategies.
Facilitated communication between clients and vendors, sourced products, managed CRM and inventory, and coordinated shipments for domestic and international orders.
Managed e-commerce procurement, offered customer support services, and coordinated logistics for e-commerce orders.