12/14/2025 updated
100 % available
Bilingual Customer Service Professional with Administrative Management Experience
Anzoategui, Venezuela
Only remote
Bachelor of ScienceData AnalysisBankingTelecommunicationsBusiness Process ImprovementServicio al ClienteConsultingCustomer SatisfactionData ManagementDocument Management SystemsRecords ManagementLoansNegotiationPortfolio ManagementAdministrative OperationsTV Services
Customer Service Excellence
Effective communication, customer focus, problem solving, and multitasking with proven experience in telecommunications and banking sectors
Administrative Management
Organization, document management, and file management with comprehensive experience in portfolio and account management
Telecommunications and Banking Expertise
Proficiency in telecommunications products including mobile, internet, TV services and banking processes covering accounts, loans, and portfolio management
Data Analysis
Performance indicator analysis and financial control with experience in database management
Negotiation Skills
Payment commitment negotiations and contract plan advisory with focus on customer satisfaction
Microsoft Excel
Intermediate level proficiency in Excel for data management and analysis
Bilingual Communication
English Level B1 with ability to work in bilingual environments
Process Optimization
Ability to optimize processes and maintain high customer satisfaction while working under pressure
Effective communication, customer focus, problem solving, and multitasking with proven experience in telecommunications and banking sectors
Administrative Management
Organization, document management, and file management with comprehensive experience in portfolio and account management
Telecommunications and Banking Expertise
Proficiency in telecommunications products including mobile, internet, TV services and banking processes covering accounts, loans, and portfolio management
Data Analysis
Performance indicator analysis and financial control with experience in database management
Negotiation Skills
Payment commitment negotiations and contract plan advisory with focus on customer satisfaction
Microsoft Excel
Intermediate level proficiency in Excel for data management and analysis
Bilingual Communication
English Level B1 with ability to work in bilingual environments
Process Optimization
Ability to optimize processes and maintain high customer satisfaction while working under pressure
Experience
Professional experience10+ years
Freelancer since2014
Languages
EnglishFluentSpanishNative speaker
Project history
Customer service professional specializing in mobile phone services (prepaid and contract), residential internet, and online TV. Managed resolution of queries, incidents, and complaints while maintaining focus on customer satisfaction and loyalty.
Managed opening of savings accounts, loans, and processed portfolio purchases. Handled card blocking for security, managed collections and payment negotiations, and organized customer documentation for account procedures.
Managed appointment schedules, customer follow-up for payment dates, company database management, and transcribed office expenses for financial control. Reviewed documentation for tender participation and managed employee social security payments.