Project Manager/Customer Support/ Technical support

Responsibilities include:
* Understanding banking software and apps in-depth;
* Tracking project statuses, meeting deadlines, and launching new products;
* Training clients on mobile and online technology while communicating technical concepts at
an appropriate level;
* Configuring mobile banking apps and performing some technical configurations;
* Coordinating integrations with third party financial services;
* Coordinating with software technicians, technical support, and developers as needed;
* Examining technical logs to troubleshoot and resolve issues encountered during
implementation;
* Performing basic QA tests after implementing changes;
* Work or volunteer experience handling technical processes and/or the ability to explain such
processes to less-technical people.

* Was managing group of 5 people, creating schedule and paying salary.
* Supervising the work, covering shifts when needed.
* Working as Moderator in online game.
* Setting up communication with the owner.
* Automating and setting up the processes to speed up the work.

* providing remote technical support;
* handling and resolving English-speaking customers' requests;
* developing and mastering experimental troubleshooting techniques on the way of resolving unusual
cases;
* cooperation with Sales department to resolve issues and consulting sales agents on the pre-sale
stage;
* providing feedbacks regarding the software related issues;
* night shifts.