04/05/2025 updated
100 % available
Microsoft 365 and Collaboration Expert with focus on AI | Copilot Studio | German, English, Arabic
Kairo, Egypt
Worldwide
Cairo University Computer and Information SciencesArtificial IntelligenceTechnical SupportArabicAutomotive IndustryMicrosoft AzureMultilingualismBusiness ProcessesCustomer ExperienceCloud ComputingSalesInformation Technology OperationsIT Service ManagementVisualizationProject Initiation DocumentationMicrosoft SharePoint
? Microsoft 365 & IT Support Specialist | Copilot Expert | Multilingual (EN/DE/AR)
✅ Empowering Businesses with Seamless IT Solutions & AI-Driven Productivity
Hello, I’m Bishoy Gadallah, an experienced IT Support Engineer and Microsoft 365 Specialist with a strong background in technical troubleshooting, cloud solutions, and AI-powered tools. I help businesses enhance their IT infrastructure, optimize Microsoft 365 environments, and leverage Microsoft Copilot for greater efficiency.
? My Core Skills:
✔ Microsoft 365 & Copilot Expertise – Helping businesses fully utilize AI-powered productivity tools.
✔ Advanced IT Support & Troubleshooting – Resolving issues in Office 365, SharePoint, Teams, and cloud-based systems.
✔ IT Service Management & Escalation Handling – Delivering reliable Tier 2 support and workflow automation.
✔ User Training & Optimization – Empowering teams to work smarter and more efficiently with Microsoft tools.
✔ Enhancing Customer Experience & Product Growth – Contributing to business success and improved NPS scores.
? Why Partner with Me?
✅ International Experience: Worked with clients in Germany, US, UK, India, Greece, and Egypt, both remotely and on-site.
✅ Multilingual Support: Fluent in English, German, and Arabic, ensuring effective communication.
✅ Client-Centric Approach: Dedicated to delivering high-quality, tailored IT solutions.
? Ready to Optimize Your IT Operations?
If you’re looking for a reliable Microsoft 365 specialist and IT support expert, let’s connect!
? Available for freelance projects – Feel free to message me on Freelancermap or email me at bishoy.shawky@outlook.com.
✅ Empowering Businesses with Seamless IT Solutions & AI-Driven Productivity
Hello, I’m Bishoy Gadallah, an experienced IT Support Engineer and Microsoft 365 Specialist with a strong background in technical troubleshooting, cloud solutions, and AI-powered tools. I help businesses enhance their IT infrastructure, optimize Microsoft 365 environments, and leverage Microsoft Copilot for greater efficiency.
? My Core Skills:
✔ Microsoft 365 & Copilot Expertise – Helping businesses fully utilize AI-powered productivity tools.
✔ Advanced IT Support & Troubleshooting – Resolving issues in Office 365, SharePoint, Teams, and cloud-based systems.
✔ IT Service Management & Escalation Handling – Delivering reliable Tier 2 support and workflow automation.
✔ User Training & Optimization – Empowering teams to work smarter and more efficiently with Microsoft tools.
✔ Enhancing Customer Experience & Product Growth – Contributing to business success and improved NPS scores.
? Why Partner with Me?
✅ International Experience: Worked with clients in Germany, US, UK, India, Greece, and Egypt, both remotely and on-site.
✅ Multilingual Support: Fluent in English, German, and Arabic, ensuring effective communication.
✅ Client-Centric Approach: Dedicated to delivering high-quality, tailored IT solutions.
? Ready to Optimize Your IT Operations?
If you’re looking for a reliable Microsoft 365 specialist and IT support expert, let’s connect!
? Available for freelance projects – Feel free to message me on Freelancermap or email me at bishoy.shawky@outlook.com.
Languages
ArabicNative speakerGermanFluentEnglishFluent
Project history
Administering Microsoft 365 Copilot, improving NPS scores, troubleshooting complex issues, and optimizing workflows for enhanced user experience.
Performed manual and web-based test automation using Tosca Tricentis, developed test cases, and collaborated on automation challenges.
Supported Microsoft 365 services, utilized PowerShell scripts for tenant configuration, and worked with global administrators to resolve issues.