06/17/2025 updated
BR
100 % available
Brainmen
Vinnitsia, Ukraine
Ukraine
Master of Trade and Economic StudiesAdvertising CampaignsPromotional MerchandiseBank RegulationsBankingTelecommunicationsBusiness DevelopmentBrand AwarenessCustomer Relationship ManagementCall CentersInvestmentsCapital MarketsTrabajo SocialServicio al ClienteCustomer SatisfactionEconomy
- Resume
Bohdan Rotaienko
Vinnitsa, Ukraine
rotaenko@meta.ua
+380932661656
Professional Summary
Dynamic and results-oriented professional with over 10 years of experience in trade and economics. Proven expertise in customer service, financial services, and sales across various industries, including call centers, banking, cryptocurrency, mobile telecommunications, and paint sales. Adept at building strong relationships with clients and stakeholders, analyzing market trends, and implementing effective strategies to drive business growth. Seeking to leverage my diverse skill set and experience in a challenging new role.
Work Experience
Sales Specialist
ABC Paints Company, Vinnitsa, Ukraine
10/2019 – Present- Developed and maintained relationships with key clients, resulting in a 20% increase in sales over the past year.
- Conducted market research to identify new business opportunities and trends in the paint industry.
- Collaborated with the marketing team to create promotional materials and campaigns that effectively communicated product benefits.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Call Center, Ukrsibbank- Handled high-volume inbound calls, providing support and information to customers regarding products and services.
- Achieved a customer satisfaction rating of 95% through effective communication and problem-solving skills.
- Trained new employees on company policies and customer service best practices.
- Assisted in the development of training materials to improve team performance.
Ukrsib Bank,- Provided financial advice and support to clients, helping them make informed decisions about their banking needs.
- Processed transactions efficiently while ensuring compliance with banking regulations.
- Assisted in the development of promotional campaigns to attract new customers and retain existing ones.
- Collaborated with team members to achieve branch sales targets.
BNB Options- Conducted in-depth market analysis to identify trends and opportunities in the cryptocurrency space.
- Developed reports and presentations for stakeholders, summarizing findings and recommendations.
- Engaged with clients to provide insights and guidance on cryptocurrency investments.
- Participated in community outreach programs to educate the public about cryptocurrency and blockchain technology.
Mobile Operator, Kyivstar- Managed a portfolio of clients, ensuring their needs were met and fostering long-term relationships.
- Achieved sales targets consistently through effective negotiation and closing techniques.
- Collaborated with marketing teams to develop targeted campaigns that increased brand awareness.
- Provided training and support to junior sales staff, enhancing team performance.
Education
Bachelor’s Degree in Trade and Economics in VTEI KNTEY
Skills- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficient in Microsoft Office Suite and CRM software
- Knowledge of financial markets and trading strategies
- Customer-focused with a commitment to service excellence
Experience
Professional experience5 - 10 years
Freelancer since2024
Languages
EnglishGoodUkrainianNative speaker