07/03/2025 updated
100 % available
UX Writer & Conversation Designer with Fintech Experience
Bucany, Slovakia
Worldwide
Bachelor's Degree in Linguistics — English & FrenchUser Experience (UX)AsanaAtlassian ConfluenceAtlassian JiraAuditingMultilingualismCollaborative SoftwaresContent AnalysisContent ManagementDesign ToolLanguage TranslationWriting DocumentationSocial MediaUser ResearchUX Writing
UX Writing
Expertise in creating clear and helpful UX copy for digital products, with focus on making complex systems easy to understand and use.
Conversation Design
Experience designing engaging conversational experiences in Voiceflow, shaping chatbot personalities and fine-tuning language models.
Content Strategy
Ability to develop content strategies aligned with business goals, resulting in significant growth in social media followers and website engagement.
Digital Product Documentation
Skills in documenting processes, creating style guides, and writing technical documentation for various digital products.
Multilingual Content Management
Experience managing translations of copy elements into multiple languages, ensuring consistency across different markets.
UX Research Collaboration
Proficiency in working with UX research teams, conducting UX copy audits, and implementing user feedback to improve products.
Design Tool Proficiency
Competence with various design and collaboration tools including Figma, Miro, Notion, Confluence, and specialized UX writing tools.
Expertise in creating clear and helpful UX copy for digital products, with focus on making complex systems easy to understand and use.
Conversation Design
Experience designing engaging conversational experiences in Voiceflow, shaping chatbot personalities and fine-tuning language models.
Content Strategy
Ability to develop content strategies aligned with business goals, resulting in significant growth in social media followers and website engagement.
Digital Product Documentation
Skills in documenting processes, creating style guides, and writing technical documentation for various digital products.
Multilingual Content Management
Experience managing translations of copy elements into multiple languages, ensuring consistency across different markets.
UX Research Collaboration
Proficiency in working with UX research teams, conducting UX copy audits, and implementing user feedback to improve products.
Design Tool Proficiency
Competence with various design and collaboration tools including Figma, Miro, Notion, Confluence, and specialized UX writing tools.
Experience
Freelancer since2019
Languages
EnglishFluentFrenchFluentRussianGoodSlovakNative speaker
Project history
Creating and maintaining a distinctive persona for Kate, the bank's virtual assistant. Designing engaging conversational experiences in Voiceflow, shaping chatbot personality, analyzing user language patterns, and maintaining knowledge base with 1,000+ entries.
Helping motivated UX Writing Academy students break into the UX writing field. Providing oral and written feedback, mentoring students, participating in Q&A sessions, and managing internship projects. Helped 40+ people land jobs at companies like Royal Bank of Canada and Meta.
Empowering food moments with clear and helpful UX copy. Conducted UX copy audits on B2B2C digital products, worked on redesigning onboarding flows, wrote copy for new features, managed translations into 10 languages, and created style guides.
Certificates
Conversation Designer
Conversation Design Institute2024