11/02/2023 updated
40 % partially available
Operations Manager
Telford, United Kingdom
Only remote
ItalianData AnalysisManagement AccountingFinancesEspañolProject ManagementPortuguese
Self-motivated, organised, fast thinking, problem solver, ambitious, and always ready for the next challenge. Highly experienced working with Freelancers and Project Management. Managed large teams measuring performances and cost control. I have experience in hiring and developing skills. Directed all aspects of Operations including P&L management and data analysis. Strong financial background. I speak Portuguese, Spanish, and English on a fluent level and Italian on a basic level.
Experience
Professional experience5 - 10 years
Freelancer since2020
Languages
EnglishNative speakerItalianGoodPortugueseNative speakerSpanishGood
Project history
* Managed a work force of 700+ self-employed riders over 25% of the markets in the
Southeast of England
* Directly managed 12 Associates providing training, coaching, and guiding according to
Company's best practices
* Responsible for overseeing the hiring process achieving 90% of growth of the fleet
* Maintained Throughput of 1.5 and utilisation of the fleet over 80% across all markets
* Developed plans for scheduling enhancements demonstrating improvements on customer
service
Southeast of England
* Directly managed 12 Associates providing training, coaching, and guiding according to
Company's best practices
* Responsible for overseeing the hiring process achieving 90% of growth of the fleet
* Maintained Throughput of 1.5 and utilisation of the fleet over 80% across all markets
* Developed plans for scheduling enhancements demonstrating improvements on customer
service
* Develop Management Team of Assistant Managers and Shift Runners
* Increase sales by 30% and reduce costs by 5% delivering outstanding customer service
* Run day to day operations with a GM of 20% - 25%
* Strong family tree filling all the positions having all members of staff cross-trained
* Achieved an average of 95% on Health and Safety Audits and average of 80% on Financial
Audits when the company's average for both are consecutively 90% and 80%.
* Responsible for weekly office paperwork administration including invoices, payroll and
control cost centres
* Increase sales by 30% and reduce costs by 5% delivering outstanding customer service
* Run day to day operations with a GM of 20% - 25%
* Strong family tree filling all the positions having all members of staff cross-trained
* Achieved an average of 95% on Health and Safety Audits and average of 80% on Financial
Audits when the company's average for both are consecutively 90% and 80%.
* Responsible for weekly office paperwork administration including invoices, payroll and
control cost centres
* Assist the General Manager in general tasks
* Overview ordering, rota, and payroll
* Supervise and follow up on standards
* Acting General Manager roll in Manager absence
* Over two years I achieved over 98% on average on Health and Safety Audit
* Trained, coached and managed a group over 25 people with a lowest staff turnover in the
history of the shop
* Overview ordering, rota, and payroll
* Supervise and follow up on standards
* Acting General Manager roll in Manager absence
* Over two years I achieved over 98% on average on Health and Safety Audit
* Trained, coached and managed a group over 25 people with a lowest staff turnover in the
history of the shop