05/20/2025 updated
100 % available
Financial Management Technologist with HR and Customer Experience Background
São Paulo, Brazil
Only remote
Bachelor of Business Administration (BBA)ItalianData AnalysisMultilingualismCustomer Relationship ManagementCustomer ExperienceSpreadsheetsServicio al ClienteCustomer Communications ManagementDocument Management SystemsDigital MarketingFinancial ManagementForecastingHuman ResourcesMarket ShareOperations Support Systems
Human Resources Management
Experience in HR processes including employee onboarding, document management, and SAP system administration for employee registrations.
Customer Service & Support
Technical and operational support in customer service environments, including digital platform management and online customer communication.
Data Analysis & Excel
Data processing and organization using Excel for analysis, including market share forecasting and spreadsheet management.
Multilingual Communication
Fluency in Portuguese and English with professional working knowledge of Italian, enabling effective translation and international communication.
Digital Marketing
Fundamentals of digital marketing with Google certification, supporting online customer engagement strategies.
Document Management
Organization of physical and digital files, preparation of admission and integration documents, and management of contractual paperwork.
Data Science
Knowledge in data science principles and applications, complementing analytical skills in business contexts.
Experience in HR processes including employee onboarding, document management, and SAP system administration for employee registrations.
Customer Service & Support
Technical and operational support in customer service environments, including digital platform management and online customer communication.
Data Analysis & Excel
Data processing and organization using Excel for analysis, including market share forecasting and spreadsheet management.
Multilingual Communication
Fluency in Portuguese and English with professional working knowledge of Italian, enabling effective translation and international communication.
Digital Marketing
Fundamentals of digital marketing with Google certification, supporting online customer engagement strategies.
Document Management
Organization of physical and digital files, preparation of admission and integration documents, and management of contractual paperwork.
Data Science
Knowledge in data science principles and applications, complementing analytical skills in business contexts.
Experience
Freelancer since2025
Languages
EnglishFluentItalianGoodPortugueseNative speaker
Project history
Preparation of admission documents, inclusion of new employees in internal systems, participation in onboarding processes, creation of SAP system access, management of contract spreadsheets, and organization of document files.
Provided technical support in customer service and sales processes, supported Infoproduct services, communicated with customers through social media, performed digital platform operations, and guided customer demand progression.
Processed and organized raw data in Excel for analysis, updated forecast spreadsheets to analyze market share of Apple products in Brazil.
Certificates
Cambridge B2 First
Cambridge2018