02/01/2026 updated
100 % available
Business Administration Student with Call Center Experience and copywriting skills
Bucharest, Romania
Only remote
Licence Diploma in Business AdministrationAbout me
Business Administration student passionate about marketing and copywriting. Experienced in customer relations and creating persuasive content. I solve problems under pressure and deliver clear, impactful messaging. Open to opportunities in marketing and sales.
Active ListeningBusiness AdministrationBusiness ProcessesCall CentersServicio al ClienteConflict ResolutionContent CreationData ManagementTime ManagementComplaints Management
Customer Service Excellence
Clear verbal communication, active listening, and adapting tone to different customers with professional complaint handling and solution provision
Microsoft Office Suite Proficiency
Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook for business operations and data management
Digital Competence
Advanced level information and data literacy, digital content creation, and communication collaboration skills
Problem-Solving Capabilities
Quick identification of issues and finding effective solutions under time pressure with intermediate digital problem-solving skills
Time Management
Balancing high call volumes and meeting performance targets while managing multiple systems and tasks simultaneously
Team Collaboration
Working effectively with colleagues and supervisors to achieve departmental goals and maintain professional standards
Conflict Resolution
Staying calm and empathetic while de-escalating difficult situations and managing customer complaints
Data Management
Accurately recording customer information and following procedures with attention to detail and multitasking abilities
Clear verbal communication, active listening, and adapting tone to different customers with professional complaint handling and solution provision
Microsoft Office Suite Proficiency
Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook for business operations and data management
Digital Competence
Advanced level information and data literacy, digital content creation, and communication collaboration skills
Problem-Solving Capabilities
Quick identification of issues and finding effective solutions under time pressure with intermediate digital problem-solving skills
Time Management
Balancing high call volumes and meeting performance targets while managing multiple systems and tasks simultaneously
Team Collaboration
Working effectively with colleagues and supervisors to achieve departmental goals and maintain professional standards
Conflict Resolution
Staying calm and empathetic while de-escalating difficult situations and managing customer complaints
Data Management
Accurately recording customer information and following procedures with attention to detail and multitasking abilities
Experience
Professional experience0 - 5 years
Freelancer since2025
Languages
EnglishFluentRomanianNative speakerRussianGood
Project history
Handled customer inquiries, complaints, and provided solutions in a professional manner while managing multiple systems and tasks simultaneously