03/04/2023 updated
100 % available
Business Analyst
Blanes, Spain
Worldwide
Physik (Diplom)Agile MethodologyData AnalysisAtlassian ConfluenceAtlassian JiraBusiness AnalysisUser Interface DesignInsurance Management and AftercarePython (Programming Language)Machine LearningScrum MethodologySQL DatabasesSalesforce TableauUMLDeep LearningRestful Api
- Analyzing customer requirements using UML (Use Cases, Data Flow Diagrams,. . . )
- Eliciting functional and nonfunctional requirements
- Organizing requirements workshops with the client
- Data Analysis (SQL, Tableau)
- Writing functional specifications
- Writing business requirements documents
- Communicating requirements and the ideas behind them to developers
- Participating in UI/UX workshops
- Reviewing test cases and traceability between test cases and requirements
- Agile and waterfall methodologies
- REST APIs
- Certified Scrum Master (2015-2017)
- Machine Learning, Deep Learning
Experience
Professional experience10+ years
Freelancer since2023
Languages
GermanNative speakerEnglishFluentSpanishFluent
Project history
- Upgrading CRM with AI features
- Requirements gathering for Zurich Commercial Insurance CRM
- Coordinating development of new product features
- Analyzing CRM database (SQL, Python)
- Comparing CRM database with databases from external providers (Duns & Bradstreet)
- User training
- Integrating other systems with the main CRM
- Supporting customers (e.g. bug fixing)
- Requirements gathering for Intellectual Property Management Systems (IMPS), specifications, user stories
- Analyzing IP databases (MySQL) and writing requirements for migration between IPMS
- Integrating international patent office data into IPMSs (e.g. using REST APIs)
- Analyzing and presenting usage statistics (Tableau)
- Supporting customers (e.g. bug fixing)
- Additional roles as product owner and project manager
- Analyzing user stories for a system providing Allianz customers with insurance support throughout Europe
- Requirements gathering and planning workshops
- Analyzing and extracting data (SQL)
- Creating REST API orchestrations and discussing their implementation with developers
- Presenting progress to management
- Writing design documents/user stories and communicating the designs to the developers
- Supporting UAT
- Updating dialogue flow for an AI voicebot solution for customer hotline (mainly using javascript)
- Presenting new features to clients and management