09/16/2026 updated
KN
100 % available
Business Analyst | Business Development Executive
Mumbai, India
Only remote
Master of Science in Computing And Innovation, University of AdelaideSupabaseFlutterJava (Programming Language)Data AnalysisAngel InvestingApp Store (IOS)Business IntelligenceBusiness Intelligence DevelopmentBusiness DevelopmentBusiness AnalysisBusiness ExcellenceBusiness TechnologiesBusiness Workflow AnalysisCertified Business Analysis ProfessionalCustomer Analytics
Requirements Gathering & Business Analysis
Expertise in requirements gathering, documentation, and market analysis to deliver secure and scalable IT solutions. Strong track record of enhancing product development through analytical problem-solving and clear communication.
CRM Tools & Data Analysis
Proficiency in CRM tools such as ZOHO CRM for leads, account and deal management, combined with SQL and Power BI for in-depth data analysis. Crafting and documenting comprehensive data metrics and business rules to significantly enhance report accuracy and reliability.
Technical Documentation & Market Analysis
Strong capabilities in technical documentation and market analysis, supporting business growth and system efficiency. Experience in creating strategic plans for achieving business objectives and participating in executive-level strategy discussions.
Agile Methodology
Practical knowledge of Agile frameworks applied in project and product development environments to ensure iterative delivery and team collaboration.
SQL & Database Management
Hands-on experience with SQL and MySQL databases for data persistence, data management, and supporting analytical tasks.
Power BI
Use of Power BI for data visualization and dashboard development, contributing to increased user engagement and informed decision-making.
Software & Workflow Documentation
Preparation of software documentation and workflow analysis to streamline processes and support development teams.
Lead Generation & Client Relations
Experience in lead generation, maintaining client relationships, and following up on proposals through multiple communication channels to close deals.
Project Management
Handling project milestones, client relationship management, and complete team collaboration to ensure projects are delivered on track. Certified in Project Management.
Digital Marketing
Certified in Digital Marketing with experience in bidding on platforms such as Upwork and Freelancers to develop and implement strategies for customer base growth and revenue increase.
Expertise in requirements gathering, documentation, and market analysis to deliver secure and scalable IT solutions. Strong track record of enhancing product development through analytical problem-solving and clear communication.
CRM Tools & Data Analysis
Proficiency in CRM tools such as ZOHO CRM for leads, account and deal management, combined with SQL and Power BI for in-depth data analysis. Crafting and documenting comprehensive data metrics and business rules to significantly enhance report accuracy and reliability.
Technical Documentation & Market Analysis
Strong capabilities in technical documentation and market analysis, supporting business growth and system efficiency. Experience in creating strategic plans for achieving business objectives and participating in executive-level strategy discussions.
Agile Methodology
Practical knowledge of Agile frameworks applied in project and product development environments to ensure iterative delivery and team collaboration.
SQL & Database Management
Hands-on experience with SQL and MySQL databases for data persistence, data management, and supporting analytical tasks.
Power BI
Use of Power BI for data visualization and dashboard development, contributing to increased user engagement and informed decision-making.
Software & Workflow Documentation
Preparation of software documentation and workflow analysis to streamline processes and support development teams.
Lead Generation & Client Relations
Experience in lead generation, maintaining client relationships, and following up on proposals through multiple communication channels to close deals.
Project Management
Handling project milestones, client relationship management, and complete team collaboration to ensure projects are delivered on track. Certified in Project Management.
Digital Marketing
Certified in Digital Marketing with experience in bidding on platforms such as Upwork and Freelancers to develop and implement strategies for customer base growth and revenue increase.
Experience
Professional experience5 - 10 years
Freelancer since2014
Languages
EnglishFluentHindiNative speaker
Project history
Maintained leads status and previous conversations to approach clients for future sales and build positive business relationships. Conducted in-depth data analysis to validate feasibility of new dashboard features, increasing user engagement by 15%. Crafted and documented comprehensive data metrics and business rules, enhancing report accuracy. Collaborated with the development team to analyze project scope, propose quotes, negotiate price structures, and set payment milestones. Assisted in creating strategic plans for achieving business objectives and participated in meetings with senior executives.
Assisted customers with order tracking, account issues, and problem resolution. Managed high-volume inbound calls and emails, ensuring timely and accurate responses. Managed a team of 10 associates, coordinating efforts to address customer concerns across multiple channels. Handled and resolved 250+ customer inquiries monthly, ensuring high levels of customer service and prompt issue resolution.
Graded assignments and tests and documented results into filing systems. Served as teaching assistant for a group of 40 second-year software engineering students, teaching OOP principles, design modelling, and design patterns and databases. Conducted assessment feedback sessions with students and professors. Assisted with bi-weekly quizzes, assignments, and group tasks.