04/21/2026 updated
100 % available
Business Analyst & Technical Writer
Faro, Portugal
Worldwide
Bachelor of Engineering in Electrical and ElectronicsData AnalysisAtlassian JiraBusiness AnalysisE-CommerceProduct Requirement DocumentsRequirements ManagementUser StoriesWebsite WireframeBrainstormingFintech
With 16 years of experience in IT, I have worked on mobile, web, and desktop application development, using Agile and Waterfall methodologies. My career has spanned Manufacturing, Energy, IT Services, E-commerce, Healthcare, Fintech, Telecom, and Entertainment.
My expertise includes:
- Requirements Management: Using tools like Jira, Confluence, and Monday to track and manage requirements.
- Process Modeling: Creating detailed process and system models with BPMN and UML using Visio and Bizagi
- Data Analysis: Query databases with SQL and use tools like Excel for data analysis and visualization.
- Wireframing and Prototyping: Creating wireframes and interactive prototypes with Balsamiq, Figma, and Miro.
- Documentation: Creating comprehensive documentation, including user manuals, SOPs, and technical specifications.
- Stakeholder Communication: Facilitating workshops, conducting interviews, and leading brainstorming sessions to gather and validate requirements.
Experience
Professional experience10+ years
Freelancer since2016
Languages
EnglishNative speaker
Project history
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Worked collaboratively with project management teams creating and prioritizing tasks/tickets on JIRA, Confluence, Monday, and Axosoft.
- Produced structured software documents using techniques like BPMN diagrams, wireframes, and user stories to build document repositories.
- Requirement elicitation and analysis of manufacturing processes in steel making to develop in-house applications like CRM, and Quality Management Systems (QMS).
- Performed UAT to ensure the application meets user expectations.
- Conducted user training and created user manuals to facilitate a smooth transition from manual processes to software systems.
- Supported ERP system enhancements to improve manufacturing processes like Procurement, Warehouse Management, and Production Orders.
- Performed manual testing of end-to-end process for British Telecom
- Effectively used HP Quality Control tool for test execution and defect tracking
- Conducted Functional and Regression testing to check system alignment with business requirements
- Collaborated with clients for UAT